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Aetna Insurance Customer Service Remote Jobs (NOW HIRING)

Chris Galban

Insurance Customer Service Rep

San Angelo, TX · Remote

$15 - $20/hr

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist ...

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Aetna Insurance Customer Service Remote information

See salary details

$26K

$48.4K

$73K

How much do aetna insurance customer service remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for aetna insurance customer service remote in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an Aetna Insurance Customer Service Remote representative do?

An Aetna Insurance Customer Service Remote representative assists members with questions about their health insurance policies, benefits, claims, and coverage. They work from home, communicating with customers primarily through phone, email, or online chat. Their responsibilities include resolving issues, providing information, processing requests, and ensuring customer satisfaction. They may also help members find in-network providers and explain complex health insurance terms and processes.

What are some common challenges faced by remote Aetna Insurance Customer Service representatives, and how can they be managed?

Remote Aetna Insurance Customer Service representatives often encounter challenges such as managing high call volumes, staying updated on policy changes, and maintaining clear communication with both customers and team members. To manage these challenges, it's important to develop strong time management skills, participate in regular virtual team meetings, and utilize the provided knowledge bases and training resources. Additionally, setting up a dedicated, distraction-free workspace and proactively seeking feedback can help enhance both productivity and job satisfaction.

What are the key skills and qualifications needed to thrive as an Aetna Insurance Customer Service Representative (Remote), and why are they important?

To thrive as an Aetna Insurance Customer Service Representative (Remote), you need strong communication abilities, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is typically required, and some roles may prefer healthcare or insurance certifications. Outstanding problem-solving skills, patience, and a positive attitude help representatives excel in resolving complex member inquiries and building rapport. These skills ensure efficient, empathetic support that enhances customer satisfaction and upholds Aetna's service standards.

Insurance Customer Service Representative

Allstate Insurance

Rochester, MI • On-site, Remote

$36K - $50K/yr

Full-time

Posted 21 days ago

Job description

We are looking for an experienced Allstate Insurance Customer Service Representative to join our award-winning, family-owned agency. We're not just another agency. Our team is split into Customer Service and Allstate Sales, giving you the support and structure you need to thrive. We're a fast-paced, high-energy agency known for excellence, growth, and results.

MUST HAVE (non-negotiable):

Active P&C License (Life License is a plus)

Prior Insurance experience preferred 

Position Details:

Full-time, in-office or remote

Customer service, policy changes, policy reviews, payments, cross-sell opportunities

Competitive pay + incentives

Supportive, team-oriented culture

Preferred Skills:

Strong multitasking & follow-through

Positive, client-first attitude

Organized, coachable, and results-driven

Remote or at one of our locations in Rochester & Clawson, MI

To Apply: Send resume and brief intro to carolyntack@allstate.com

Let's connect if you meet the above qualifications and are ready to grow with a high-performing insurance team! If you're ready to make an impact and take your career to the next level, we'd love to hear from you!

www.allstate.com/carolyntackwest

Requirements

Active MI P&C License

Prior P&C Insurance Experience

Benefits

Competitive pay + bonus opportunity

Apply