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Aetna Insurance Customer Service Remote Jobs (NOW HIRING)

VIATEQ Corporation

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Insurance Customer Service Representative (Remote - Florida)

OR · Remote

$14 - $21/hr

Strong internet connection due to the remote nature of this role Preferred Qualifications: * Customer Service Representative experience in Insurance * License(s) in Insurance * Fluently bilingual in ...

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Aetna Insurance Customer Service Remote information

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$48.4K

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How much do aetna insurance customer service remote jobs pay per year?

As of Jun 10, 2026, the average yearly pay for aetna insurance customer service remote in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an Aetna Insurance Customer Service Remote representative do?

An Aetna Insurance Customer Service Remote representative assists members with questions about their health insurance policies, benefits, claims, and coverage. They work from home, communicating with customers primarily through phone, email, or online chat. Their responsibilities include resolving issues, providing information, processing requests, and ensuring customer satisfaction. They may also help members find in-network providers and explain complex health insurance terms and processes.

What are some common challenges faced by remote Aetna Insurance Customer Service representatives, and how can they be managed?

Remote Aetna Insurance Customer Service representatives often encounter challenges such as managing high call volumes, staying updated on policy changes, and maintaining clear communication with both customers and team members. To manage these challenges, it's important to develop strong time management skills, participate in regular virtual team meetings, and utilize the provided knowledge bases and training resources. Additionally, setting up a dedicated, distraction-free workspace and proactively seeking feedback can help enhance both productivity and job satisfaction.

What are the key skills and qualifications needed to thrive as an Aetna Insurance Customer Service Representative (Remote), and why are they important?

To thrive as an Aetna Insurance Customer Service Representative (Remote), you need strong communication abilities, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is typically required, and some roles may prefer healthcare or insurance certifications. Outstanding problem-solving skills, patience, and a positive attitude help representatives excel in resolving complex member inquiries and building rapport. These skills ensure efficient, empathetic support that enhances customer satisfaction and upholds Aetna's service standards.

Insurance Customer Service Representative - Bilingual in Spanish

JACK WILLIAM QUIGLEY

Chandler, AZ • Remote

$45K - $60K/yr

Full-time

Retirement, PTO

Posted 4 days ago

Job description

State Farm Insurance is seeking an experienced, motivated and customer-focused individual to join our team as an Insurance Customer Service Sales Representative. In this role, you will be responsible for providing exceptional customer service, promoting insurance products, and driving sales to meet and exceed targets.

**SPANISH SPEAKING IS A PLUS**

**OPPORTUNITY FOR REMOTE WORK FOR AN EXPERIENCED/EXCEPTIONAL TEAM PLAYER**

Key Responsibilities:

1. We are a fast paced State Farm office looking for a motivated individual to join our team.

2. . Engage with customers to understand their insurance needs and provide tailored solutions.

2. Educate customers on the benefits of State Farm insurance products and assist them in choosing the right coverage options.

3. Develop and maintain positive customer relationships through effective communication and problem-solving.

4. Process insurance policy applications, renewals, and claims with accuracy and efficiency.

5. Collaborate with the sales team to identify opportunities for cross-selling and upselling insurance products.