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Aetna Insurance Customer Service Jobs (NOW HIRING)

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Runnels Insurance

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Insurance Customer Service Representative

Brandon, FL · On-site

$40K - $60K/yr

We are seeking a dynamic and customer-focused Insurance Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ...

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All JobsAetna Insurance Customer Service Jobs

Aetna Insurance Customer Service information

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$26K

$48.4K

$73K

How much do aetna insurance customer service jobs pay per year?

As of Jun 9, 2026, the average yearly pay for aetna insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the difference between Aetna Insurance Customer Service vs Aetna Insurance Claims Specialist?

AspectAetna Insurance Customer ServiceAetna Insurance Claims Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of claims processing; sometimes certifications
Work EnvironmentCall centers, office settings, remote optionsOffice or remote, handling claims data and documentation
Employer & Industry UsageCustomer support for policyholdersProcessing and reviewing insurance claims
Common Search & Comparison IntentUnderstanding customer service roles at AetnaDifferences in claims processing roles at Aetna

While both roles work within Aetna's insurance industry, Customer Service representatives focus on assisting policyholders with inquiries and account management, whereas Claims Specialists handle the processing and review of insurance claims. Both positions require strong communication skills, but Claims Specialists often need more technical knowledge of claims procedures.

What are the key skills and qualifications needed to thrive as an Aetna Insurance Customer Service Representative, and why are they important?

To thrive as an Aetna Insurance Customer Service Representative, you need a strong understanding of insurance products, company policies, and customer service principles, typically supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, call center systems, and basic office applications is essential. Excellent communication, problem-solving abilities, patience, and empathy help you effectively address customer concerns and build rapport. These skills ensure accurate information delivery, customer satisfaction, and retention in a fast-paced, service-oriented environment.

What does an Aetna Insurance Customer Service representative do?

An Aetna Insurance Customer Service representative assists customers with inquiries related to their health insurance plans. This includes helping members understand their coverage, answering questions about benefits and claims, resolving billing issues, and providing information about network providers. Representatives act as liaisons between the company and customers to ensure a positive experience and accurate information is delivered. They may also help with account updates and guide members through the enrollment process.

What are some common challenges faced by Aetna Insurance Customer Service representatives, and how can they be managed?

Aetna Insurance Customer Service representatives often handle a high volume of inquiries, including complex policy questions and claims issues, which can be challenging to resolve efficiently. Balancing empathy with policy adherence while assisting members requires strong communication and problem-solving skills. Representatives can manage these challenges by staying updated on policy changes, utilizing internal knowledge bases, and collaborating closely with other departments such as claims or billing to provide accurate information and timely resolutions.
What cities are hiring for Aetna Insurance Customer Service jobs? Cities with the most Aetna Insurance Customer Service job openings:
What states have the most Aetna Insurance Customer Service jobs? States with the most job openings for Aetna Insurance Customer Service jobs include:
Aetna Insurance Customer Service jobs near you
Infographic showing various Aetna Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 84% Part Time, 4% Temporary, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Insurance Customer Service

Insurance Customer Service

Lifetime Insurance Services, Inc.

Shelby, MI • On-site

$37K - $51K/yr

Other

Posted 13 days ago

Job description

Switch Insurance Group Opportunity

Are you interested in a new opportunity? Maybe you're looking for more flexibility, a career with more potential, or simply a new work family that actually has "fun" while they work. (life is too short to be serious all the time)

Maybe it's time for a SWITCH. At Switch Insurance Group (a division of Lifetime Insurance Services), we understand that our employees are essential to the success of our business. As an independent insurance agency, we help consumers find auto, home, and business insurance plans that meet their needs and budget.

Our agency is constantly adapting and we are huge advocates for technology. We believe in working smarter, not harder. In addition to owning Switch, our founder also owns a digital marketing and software company. This helps put us light years ahead of the "average" insurance agency.

Ok...you've made it this far. Let's talk about what you'll be doing on a daily basis and the skills you'll need to succeed.

Job Responsibilities
  • Help consumers find the "right" insurance plan for their needs
  • Provide top-notch, friendly customer service via phone, email, and text
  • Service personal insurance policies
  • Assist clients with policy changes, payments, and general questions
  • Check in with clients at renewal to ensure satisfaction with our agency
What Traits Are We Looking For?
  • Great Communicator: strong communication skills with a friendly, upbeat phone voice
  • Self-Driven: you know how to get the job done and don't need to be micromanaged
  • Work Ethic: you either have it or you don't...at Switch you need to have it
  • Tech Savvy: above-average computer skills or a quick "digital" learner
  • A Pulse: that's just a little test to see if you're still paying attention
Requirements
  • Insurance license Goals (Property & Casualty): You must have a goal of obtaining your property & casualty insurance license.
  • Experience in sales or insurance is preferred, but not required

Location: Shelby Twp, MI

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