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Aetna Insurance Customer Service Jobs (NOW HIRING)

Runnels Insurance

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Insurance Customer Service Representative

Brandon, FL · On-site

$40K - $60K/yr

We are seeking a dynamic and customer-focused Insurance Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ...

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

West Chester, PA · On-site

$20 - $23/hr

We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance needs, including auto and homeowners policies.

Hoya Insurance Agency Inc

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Insurance Customer Service Representative

San Gabriel, CA · On-site

$15.50 - $25/hr

We are seeking an Insurance Customer Service Representative to become a part of our organization! The Customer Service Representative is the first point of contact for customers and responsible for ...

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Customer Service Representative - Insurance (Licensed) Location: San Diego, CA (In-Office) Pay: Competitive Hourly + Bonus Opportunities (Based on Experience) Overview: We are a busy, well ...

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All JobsAetna Insurance Customer Service Jobs

Aetna Insurance Customer Service information

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$26K

$48.4K

$73K

How much do aetna insurance customer service jobs pay per year?

As of Jun 10, 2026, the average yearly pay for aetna insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the difference between Aetna Insurance Customer Service vs Aetna Insurance Claims Specialist?

AspectAetna Insurance Customer ServiceAetna Insurance Claims Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of claims processing; sometimes certifications
Work EnvironmentCall centers, office settings, remote optionsOffice or remote, handling claims data and documentation
Employer & Industry UsageCustomer support for policyholdersProcessing and reviewing insurance claims
Common Search & Comparison IntentUnderstanding customer service roles at AetnaDifferences in claims processing roles at Aetna

While both roles work within Aetna's insurance industry, Customer Service representatives focus on assisting policyholders with inquiries and account management, whereas Claims Specialists handle the processing and review of insurance claims. Both positions require strong communication skills, but Claims Specialists often need more technical knowledge of claims procedures.

What are the key skills and qualifications needed to thrive as an Aetna Insurance Customer Service Representative, and why are they important?

To thrive as an Aetna Insurance Customer Service Representative, you need a strong understanding of insurance products, company policies, and customer service principles, typically supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, call center systems, and basic office applications is essential. Excellent communication, problem-solving abilities, patience, and empathy help you effectively address customer concerns and build rapport. These skills ensure accurate information delivery, customer satisfaction, and retention in a fast-paced, service-oriented environment.

What does an Aetna Insurance Customer Service representative do?

An Aetna Insurance Customer Service representative assists customers with inquiries related to their health insurance plans. This includes helping members understand their coverage, answering questions about benefits and claims, resolving billing issues, and providing information about network providers. Representatives act as liaisons between the company and customers to ensure a positive experience and accurate information is delivered. They may also help with account updates and guide members through the enrollment process.

What are some common challenges faced by Aetna Insurance Customer Service representatives, and how can they be managed?

Aetna Insurance Customer Service representatives often handle a high volume of inquiries, including complex policy questions and claims issues, which can be challenging to resolve efficiently. Balancing empathy with policy adherence while assisting members requires strong communication and problem-solving skills. Representatives can manage these challenges by staying updated on policy changes, utilizing internal knowledge bases, and collaborating closely with other departments such as claims or billing to provide accurate information and timely resolutions.
What cities are hiring for Aetna Insurance Customer Service jobs? Cities with the most Aetna Insurance Customer Service job openings:
What states have the most Aetna Insurance Customer Service jobs? States with the most job openings for Aetna Insurance Customer Service jobs include:
Aetna Insurance Customer Service jobs near you
Infographic showing various Aetna Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 84% Part Time, 4% Temporary, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Customer Service Representative

ANGELA ROUDEZ INSURANCE AGENCY INC

Chicago, IL • On-site

$18 - $20/hr

Full-time

Posted 19 days ago

Job description

We are seeking an Insurance Sales Agent to join our team! You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and existing clients.
Responsibilities:

  • Present and sell insurance policies to new and existing clients
  • Develop and calculate suitable plans based on clients' needs
  • Resolve client inquiries and complaints
  • Expand business reach through networking techniques
  • Comply with insurance standards and regulations
  • Track and identify areas of improvement
Qualifications:

  • Previous experience in insurance, customer service, or other related fields
  • Ability to build rapport with clients
  • Property & Casualty and/or Life and Health license required to start. 
  • Strong negotiation skills
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask
  • Bilingual Spanish