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Aetna Insurance Customer Service Remote Jobs (NOW HIRING)

Managed Staffing

Healthacre Customer Service Representative

RI · Remote

$16.50 - $22.25/hr

... remote setup Preferred Qualifications: * Prior experience with Aetna or CVS Health systems ... Familiarity with healthcare terminology, insurance processes, and care management Work Environment:

VERTACALL

Tax Refund Customer Service (Remote)

Jackson, WY · On-site +1

$16.50 - $22.50/hr

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and ...

VERTACALL

Tax Refund Customer Service (Remote)

Jackson, WY · Remote

$16.50 - $22.50/hr

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and ...

ROCS

Insurance Customer Care Representative

Grand Rapids, MI · Remote

$38K - $52K/yr

... service-first mindset who thrives in a fast-paced environment. You will work in a fully remote ... Process certificates of insurance, endorsements, and other routine policy transactions with high ...

Managed Care Staffers

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Health Insurance Customer Care Specialist

Chicago, IL · Remote

$24/hr

Remote Temporary (Possibly Temp to Hire) F/T Medicare Benefits Customer Care Specialist Needed $24 ... Medicare Claims & Benefits knowledge, and related customer service call center experience are ...

OLUSEGUN ORGANIZATION

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Remote Insurance Agent- No Experience Necessary!

Houston, TX · Remote

$46K - $155K/yr

We are seeking a Remote Insurance Agent- No Experience Necessary! to join our team! You will be ... Previous experience in insurance, customer service, or other related HR fields is a plus * Ability ...

OLUSEGUN ORGANIZATION

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Remote Insurance Agent- No Experience Necessary!

Aurora, IL · Remote

$46K - $155K/yr

We are seeking a Remote Insurance Agent- No Experience Necessary! to join our team! You will be ... Previous experience in insurance, customer service, or other related HR fields is a plus * Ability ...

OLUSEGUN ORGANIZATION

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Remote Insurance Agent- No Experience Necessary!

Annapolis, MD · Remote

$46K - $155K/yr

We are seeking a Remote Insurance Agent- No Experience Necessary! to join our team! You will be ... Previous experience in insurance, customer service, or other related HR fields is a plus * Ability ...

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All JobsAetna Insurance Customer Service JobsAetna Insurance Customer Service Remote Jobs

Aetna Insurance Customer Service Remote information

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$26K

$48.4K

$73K

How much do aetna insurance customer service remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for aetna insurance customer service remote in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an Aetna Insurance Customer Service Remote representative do?

An Aetna Insurance Customer Service Remote representative assists members with questions about their health insurance policies, benefits, claims, and coverage. They work from home, communicating with customers primarily through phone, email, or online chat. Their responsibilities include resolving issues, providing information, processing requests, and ensuring customer satisfaction. They may also help members find in-network providers and explain complex health insurance terms and processes.

What are some common challenges faced by remote Aetna Insurance Customer Service representatives, and how can they be managed?

Remote Aetna Insurance Customer Service representatives often encounter challenges such as managing high call volumes, staying updated on policy changes, and maintaining clear communication with both customers and team members. To manage these challenges, it's important to develop strong time management skills, participate in regular virtual team meetings, and utilize the provided knowledge bases and training resources. Additionally, setting up a dedicated, distraction-free workspace and proactively seeking feedback can help enhance both productivity and job satisfaction.

What are the key skills and qualifications needed to thrive as an Aetna Insurance Customer Service Representative (Remote), and why are they important?

To thrive as an Aetna Insurance Customer Service Representative (Remote), you need strong communication abilities, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is typically required, and some roles may prefer healthcare or insurance certifications. Outstanding problem-solving skills, patience, and a positive attitude help representatives excel in resolving complex member inquiries and building rapport. These skills ensure efficient, empathetic support that enhances customer satisfaction and upholds Aetna's service standards.

Insurance Customer Service Agent

Success Alliance Leadership

Remote

$60K - $150K/yr

Full-time

Posted 16 days ago

Job description

Description
At Success Alliance Leadership, we're dedicated to empowering clients with robust financial strategies. As a Customer Service Agent, you'll be at the heart of our mission, providing top-notch service to policyholders. Your role will involve sales and service, over Zoom and phone calls. You'll also generate policy quotes and offer advice to new and potential customers, contributing to their financial peace of mind.
We're looking for someone with a knack for building strong client relationships and a background in customer service. If you're ready to make a difference and grow with us, we'd love to hear from you.
Responsibilities
• Engage with clients over Zoom and phone calls, ensuring each interaction is personalized and impactful.
• Generate accurate policy quotes, providing clients with clear and concise information to aid their decision-making.
• Offer expert advice to new and potential customers, guiding them towards financial peace of mind.
• Build and nurture strong relationships with clients, fostering trust and long-term loyalty.
• Collaborate with team members to continuously improve our service offerings and client satisfaction.
• Stay informed about industry trends and company updates to provide clients with the most relevant information.
• Handle client inquiries and resolve issues promptly, maintaining a high standard of service excellence.
• Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
Qualifications
• Willing to work in a pay-based-on-performance environment. No minimum or maximum goals to meet.
• Flexible schedules, work from home.
• Coachable and willing to get a life and health license within the first 30 days.
• WE ARE 100% COMMISSION BASED.
• A general understanding of insurance policies and schedules is preferred
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Prior work in a customer-facing position or customer service role is required
• High school diploma or GED equivalent needed
• Must have knowledge of Microsoft Office and customer relationship management software

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