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Aetna Customer Service Jobs in Spring, TX (NOW HIRING)

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Resolve product or service problems. * Maintain customer relationships. Qualifications ... CVS/Aetna, Americo, AIG, F&G, Humana, Cigna, and many more. Qualifications: - A current life ...

Circuit Procurement Lead

Houston, TX · On-site

  • Medical

  • Retirement

  • PTO

Excellent communication and customer service skills. * Understand critical milestones that drive ... High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for ...

Network Engineer II

Houston, TX · On-site

  • Medical

  • Retirement

  • PTO

Excellent communication and customer service skills. * Understand critical milestones that drive ... High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for ...

Aetna Customer Service information

See Spring, TX salary details

$8

$16

$23

How much do aetna customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for aetna customer service in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What is an Aetna Customer Service representative?

An Aetna Customer Service job involves assisting members with their healthcare benefits, claims, and coverage inquiries. Representatives help resolve issues, provide policy information, and ensure a positive customer experience. Strong communication and problem-solving skills are essential for this role. Employees may handle phone calls, emails, or live chats to support members efficiently.

What does an Aetna Customer Service representative do?

A typical day for an Aetna Customer Service representative involves handling inbound and outbound calls from members, answering questions about benefits, claims, and coverage, and resolving any issues related to their health plans. You’ll also interact with internal teams such as claims processing, provider relations, and technical support to find solutions quickly. Multitasking is common, as you'll manage multiple accounts and inquiries while documenting each interaction in the company’s systems. This role provides the opportunity to develop strong customer service skills and gain experience in a fast-paced, team-oriented environment.

What skills and qualifications are needed to thrive as an Aetna Customer Service representative?

To thrive as an Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of health insurance policies, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and company-specific databases is usually required. Patience, empathy, and active listening are valuable soft skills that help build rapport with members and resolve concerns efficiently. These abilities are crucial for delivering excellent service, meeting member needs, and supporting the company's commitment to customer satisfaction.

Does Aetna have remote jobs?

Aetna offers remote customer service positions that allow employees to work from home, often requiring strong communication skills and familiarity with customer management tools. These remote roles are part of their flexible work options, depending on the position and business needs.

What are the most commonly searched types of Aetna Customer Service jobs in Spring, TX?

The most popular types of Aetna Customer Service jobs in Spring, TX are:

What are popular job titles related to Aetna Customer Service jobs in Spring, TX?

For Aetna Customer Service jobs in Spring, TX, the most frequently searched job titles are:

What cities near Spring, TX are hiring for Aetna Customer Service jobs?

Cities near Spring, TX with the most Aetna Customer Service job openings:

Infographic showing various Aetna Customer Service job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

Middle Market Sales Executive - Houston, Texas

CVS Health

Houston, TX • On-site

$60K - $126K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago


CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,338 frontline employees who took The Breakroom Quiz

89th of 112 rated pharmacies


Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary - Middle Market Sales Executive - Houston, Texas

**Qualified Candidates for this role will be in the Houston metro area of Texas**

**In addition to a Base Salary, this position is also eligible for Sales Incentive Commissions**

  • The Middle Market Sales Executive develops and implements sales strategies to sell products and services to new large group accounts or government programs in an assigned business segment, product, or geography.
  • Performs business development activities in pursuit of new growth channels and identifies potential new clients in a specified territory or geographic area.
  • High influence on sales and retention business.

What you will do:

  • Develops new business opportunities and cultivates strong, productive, and influential relationships to generate new sales of large or more complex accounts and prospects.
  • Implements strategies necessary to attain sales objectives in assigned areas.
  • Manages complex negotiations and consults on challenging renewals to position products, rate levels, ad expanded product portfolios to increase sales or support difficult renewals and maximize revenue.
  • Works with the clients to identify their needs and utilize our full product array to put together a multifaceted package for the client.
  • Manages the integration of client's and Aetna's internal organizations and partners cross-functionally to complete sales, installation, servicing, and product development activities as appropriate.
  • Identifies opportunities to partner with the client by drawing from the entire spectrum of product lines, illustrating a keen understanding of clients' multifaceted needs and benefits utilizing Aetna's full product array (e.g., fully vs. self-insured, product combinations and/or product specializations by industry).
  • Coordinates sales materials, testimonials, and subject matter expert involvement in support of the successful delivery of constituent presentations. Oversees communication and planning among key stakeholders and presents a successful finalist presentation.
  • Identifies and capitalizes on emerging trends in the marketplace by participating in community and industry events as an Aetna representative. Collaborates with account management on their assigned book of business.
  • Ensures product, pricing and services meet client's needs while meeting Aetna revenue growth and profit objectives.
  • Identifies opportunities to partner with the client by drawing from entire spectrum of product line illustrating a keen understanding of client's multifaceted needs and benefits of Aetna's full product array (e.g., fully vs. self-insured, combination of products and/or covers a range of industries).
  • Collaborates with internal and external partners to uncover profitable growth and cross-sell opportunities within new or existing customers and to support post-sale activities.
  • Manages/coordinates the integration of client's and Aetna's internal organizations and partners cross-functionally to complete sales, installation, and servicing.
  • Accountable for overall Sales Planning, Distribution Channel, Sales Processes, RFP & Quoting Process
  • Identified within the business unit as "a person to ask" when complex questions.
  • Participate in more senior level discussions with higher-level leaders.
  • Consistently provide practical/relevant ideas and perspectives on process or practice improvements.

Experience Required:

  • 5-7 years of relevant healthcare sales industry experience.
  • Ability to explain the relevant process elements and issues in relation to organizational issues and trends in sufficient detail during discussions.
  • Persuasive Presentation Skills demonstrating value and moving client to purchase.
  • Ability to successfully negotiate with internal/external clients to achieve profitable wins in market.
  • Has a complete understanding of business financials, products, and services.
  • Reside in the Houston, TX market and travel within the market.
  • Established relationships with Brokers in the designated territory.

Education:

  • Bachelor's degree or equivalent work experience.
  • Health & Life license required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,400.00 - $126,582.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/12/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.


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