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Adventure Sport Jobs (NOW HIRING)

Revelyst

B2C Customer Experience

Irvine, CA · On-site

$17.50 - $20/hr

JOB OVERVIEW The Adventure Sports Operations team is responsible for delivering the highest level of service to customers, sales representatives, and sales management to achieve company sales goals.

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How much do adventure sport jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for adventure sport in the United States is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $21.88 per hour, depending on experience, location, and employer.

What is an adventure sport?

An Adventure Sport job involves guiding, instructing, or managing outdoor and extreme sports activities such as rock climbing, white-water rafting, skydiving, or mountain biking. Professionals in this field ensure safety, provide training, and lead participants through thrilling experiences in natural or controlled environments. These jobs often require certifications, physical fitness, and strong risk management skills.

What does a typical workday look like for someone working in adventure sport?

A typical day in adventure sports often involves leading, instructing, or guiding individuals or groups through activities like rock climbing, rafting, ziplining, or trekking. Preparation is key—expect to spend time checking equipment, planning routes, assessing weather conditions, and ensuring all safety standards are met before activities begin. While much of the work happens outdoors in varying environments, there are also administrative tasks such as coordinating with other guides, briefing customers, and handling permits or waivers. Depending on the employer and the season, your schedule might vary, with busier periods during weekends or holidays. Teamwork is essential, as you will often collaborate with other guides, support staff, and emergency services to deliver a safe and enjoyable experience.

What are the key skills and qualifications needed to thrive in the adventure sport position, and why are they important?

To succeed in the field of adventure sports, you need physical fitness, in-depth activity-specific knowledge, strong risk management abilities, and, typically, certifications in areas like first aid, wilderness safety, or specialized instruction. Familiarity with safety equipment, GPS devices, emergency communication tools, and relevant software for planning or guiding is often essential. Outstanding interpersonal skills, leadership, adaptability, and the ability to stay calm under pressure help you stand out. These competencies ensure participants’ safety, enhance the adventure experience, and build a reputation for professionalism in challenging environments.

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What states have the most Adventure Sport jobs?

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Adventure Sport jobs near you
Infographic showing various Adventure Sport job openings in the United States as of September 2026, with employment types broken down into 3% Internship, 49% Full Time, 10% Part Time, and 38% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,407 per year, or $18.9 per hour.

B2C Customer Experience Associate I

Rantoul, IL • On-site

Revelyst
See more jobs at Revelystexternal

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Job Description
JOB OVERVIEW
The Adventure Sports Operations team is responsible for delivering the highest level of service to customers, sales representatives, and sales management to achieve company sales goals. While traditional Customer Service teams help resolve product and order-related issues, the Revelyst Customer Success team, by contrast, proactively works with customers to understand their needs and help them find success with Revelyst products.
As a Customer Experience Associate, you will provide an unparalleled customer experience that positions Revelyst brands as the #1 pick for Adventure Sports. Your proactive approach to emails, calls, and chats will create an emotional connection that drives brand love, advocacy, loyalty, and increased lifetime value.
This position reports to the B2C Customer Experience Manager in our Rantoul, IL office.
As the B2C Customer Experience Associate, you will have an opportunity to:
  • Support inbound calls, email, and chat from customers
  • As the frontline contact for consumers, you will support common inquiries regarding order status, product inquiries and challenges, warranty claims, returns, and general assistance as required
  • Assess customer needs and opportunities with patience and consideration; suggest how we can meet these requirements to help our customers be successful with Fox and Shift products
  • Self-manage schedule and coordinate call backs or offline work mode in collaboration with your manager
  • Partner with your teammates to resolve open tickets within service level targets and daily KPIs
  • Attain an intricate level of Technical Product Knowledge and a working knowledge of Revelyst Brands.
  • Familiarization with eCommerce email calendar and upcoming sales and promotions to further inform customers
  • Build strong relationships with internal and external stakeholders to provide exceptional support to surprise and delight our customers with every engagement
  • Support outbound call campaigns, lead generation, and sales programs as required
  • During peak periods of the year, you may be called into action to support Wholesale Customer - Level II inquiries as required
  • Other duties and administrative tasks as required
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

You have:
  • A minimum of 2-3 years customer service, inside sales, or retail sales experience is required
  • Computer proficiency in Excel, Word and Outlook with strong interpersonal skills required
  • Working knowledge of SAP operating system is a plus
  • Previous experience with ZenDesk or similar CRM systems is a plus
  • Experience within the MX, Bike and Action Sports Lifestyle Industry is a plus

Pay Range:
Starting Hourly Rate: $19.00
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Protected Veteran/Disabled

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