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Advanced Veterinary Care of Plano

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Veterinary Receptionist

Plano, TX · On-site

$16/hr

Advanced Veterinary Care of Plano, a small 2 doctor animal practice located in Plano, TX is seeking a long term, full time veterinary receptionist. Previous experience in the veterinary field as a ...

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How much do advanced veterinary care jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for advanced veterinary care in the United States is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.76 per hour, depending on experience, location, and employer.

What is advanced veterinary care?

Advanced veterinary care refers to specialized medical services and treatments for animals that go beyond routine check-ups and basic veterinary procedures. This can include diagnostics like MRI or CT scans, complex surgeries, oncology, cardiology, and other specialty care. Advanced veterinary hospitals often have state-of-the-art equipment and veterinarians with specialized training to handle complex medical cases. These services are essential for pets with serious health issues or those requiring specialized treatment.

What are the key skills and qualifications needed to thrive in advanced veterinary care?

To excel in Advanced Veterinary Care, professionals need in-depth veterinary medical knowledge, diagnostic expertise, and usually a Doctor of Veterinary Medicine (DVM) degree with additional board certification in a specialty. Mastery of advanced diagnostic tools, laboratory systems, and veterinary surgical equipment is critical. Strong communication, compassion, and problem-solving abilities help build trust with clients and work effectively within a veterinary team. These skills are crucial for delivering high-quality, specialized care to animals and ensuring positive outcomes in complex cases.

What are some common challenges faced by professionals in advanced veterinary care, and how can they be managed effectively?

Professionals in advanced veterinary care often encounter challenges such as managing complex medical cases, handling emotionally charged interactions with pet owners, and staying up-to-date with rapidly evolving medical technologies. Effective management involves strong communication skills, collaboration with a multidisciplinary team (including specialists and technicians), and ongoing education through workshops or certifications. Additionally, maintaining a healthy work-life balance and seeking support from peers or professional networks can help manage the emotional demands of the role.

What is the difference between Advanced Veterinary Care vs Veterinary Technician?

AspectAdvanced Veterinary CareVeterinary Technician
CredentialsVeterinary degree, specialized training in advanced proceduresLicensed or certified veterinary technician
Work EnvironmentSpecialized clinics, hospitals, emergency centersVeterinary clinics, hospitals, research labs
Job RolePerforming complex procedures, diagnostics, assisting in surgeriesAssisting veterinarians, patient care, lab work

Advanced Veterinary Care professionals typically hold veterinary degrees and perform complex medical procedures, often working in specialized or emergency settings. Veterinary Technicians support veterinarians with routine and technical tasks, working under supervision. Both roles are essential in animal healthcare but differ in education level and scope of practice.

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Advanced Veterinary Care jobs near you
Infographic showing various Advanced Veterinary Care job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $45,144 per year, or $21.7 per hour.

Client Service Representative at Advanced Veterinary Care Group

Advanced Veterinary Care Group

Canton, MI • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Manage practice opening and closing procedures according to instructions and procedures.

  • Process payments, schedule appointments, and assist in updating client and patient records.

  • Greet clients and patients, answer phone calls, and handle emergency situations to ensure a positive experience.

Job description

Practice
We are not your traditional veterinary hospital. We partner with your veterinarian to provide flexible case management solutions. We will only perform the diagnostics and treatments that your vet requires, leaving the ultimate case control in their hands.
Advanced Veterinary Care Group is an innovative new concept designed to redefine how high-quality veterinary healthcare is delivered. The Care Group is like your "partner across the hall," a team of highly experienced and competent general practitioners with special interests in several key areas of medicine.
More about the Role
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Competencies
  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications
  • Ability to work on weekends as required
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE

Benefits Offered
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range
USD $17.00 - USD $19.00 /Hr.

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