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How much do adt work from home customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for adt work from home customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an ADT Work From Home Customer Service representative?

ADT Work From Home Customer Service jobs involve assisting customers remotely with their security systems, answering questions, handling service requests, and troubleshooting issues. Employees in these roles work from home, using phone, chat, or email to interact with customers. The position typically requires excellent communication skills, the ability to resolve problems efficiently, and a quiet workspace at home. ADT provides training and the necessary technology to help employees succeed in their roles.

What skills and qualifications are needed to thrive as an ADT Work From Home Customer Service representative?

To thrive as an ADT Work From Home Customer Service Representative, you typically need a high school diploma or equivalent, excellent communication skills, and customer service experience. Familiarity with call center software, CRM systems, and remote communication tools like VoIP is often required. Strong problem-solving abilities, patience, and the ability to work independently are crucial soft skills in this remote role. These competencies are important to ensure customer satisfaction, efficient issue resolution, and effective service delivery from a home-based environment.

What are common challenges faced by ADT Work From Home Customer Service representatives, and how can they be managed effectively?

ADT Work From Home Customer Service Representatives often face challenges such as maintaining consistent communication with the team, managing technical issues remotely, and staying motivated in a home environment. To address these, it's important to establish a dedicated workspace, use company-provided communication tools to stay connected, and follow a structured daily routine. ADT provides ongoing training and support to help representatives adapt to these challenges and deliver excellent customer service.

What is the difference between Adt Work From Home Customer Service vs Adt In-Store Customer Service?

AspectAdt Work From Home Customer ServiceAdt In-Store Customer Service
Work EnvironmentRemote, home-basedPhysical retail location
Required CredentialsBasic customer service skills, possibly some technical knowledgeCustomer service skills, possibly some technical knowledge
Employer & Industry UsageUsed by ADT for remote support rolesUsed by ADT for in-person sales and support
Common Search & ComparisonYesYes

Both roles involve customer service within the ADT industry, but the main difference lies in the work environment. The Adt Work From Home Customer Service position allows employees to assist customers remotely from their homes, while the Adt In-Store Customer Service role requires working at a physical location. Credentials are similar, focusing on customer service skills, but the setting impacts daily tasks and interaction methods.

Do ADT work from home?

ADT offers remote customer service positions that allow employees to work from home. These roles typically require good communication skills, a reliable internet connection, and sometimes specific software or equipment. Work hours and schedules may vary depending on the position and company policies.
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Adt Work From Home Customer Service jobs near you

Work From Home Customer Service Representative

ACC PREMIERE

Raleigh, NC • Remote

$11.50 - $12/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail or customer service, we want to hear from you!

We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY! 

RESPONSIBILITIES:

  • Consult with customers to understand their needs and determine the best option.
  • Have excellent verbal communication skills
  • Ability to adapt to different types of customers and use positive language to represent yourself and the Company
  • Use excellent customer service skills to handle escalated customer interactions

WORK ENVIRONMENT AND WORKSPACE:

  • Dedicated home office workspace, ideally a separate room with its own door
  • Adequate space to set up the workstation
  • Ability to hardwire internet (direct connection to your router)
  • Three power connections
  • No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
  • Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

  • Minimum of 2 years customer service experience in a call center environment
  • Experience supporting brand products and services
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • High school diploma required; college education preferred
  • Experience with diagnosing and troubleshooting
  • Familiarity with supporting consumer products and/or services.

TRAINING:

  • Product Training
  • Systems Training
  • Live Remote Training
  • 100% attendance required

SCHEDULE:

  • Full-time: Monday-Friday 11:00AM-7:00PM EST

BENEFITS:

  • Health, dental, vision, and life insurance
  • 401(k)
  • Daily Pay
  • Employee assistance program
  • Gym membership subsidy
  • Referral Program

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Ready to make a difference? Apply today and join a team that values your skills and contributions!

Apply