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Adt Technical Support Jobs (NOW HIRING)

ADT

Smart Home Consultant

Arden, NC · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Bartlett, TN · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Richmond, VA · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Wilmington, NC · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Norfolk, VA · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Lexington, KY · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

North Syracuse, NY · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Macon, GA · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Charlotte, NC · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Morrisville, NC · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Scarborough, ME · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Wichita, KS · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Westmont, IL · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

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Adt Technical Support information

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$14

$26

$44

How much do adt technical support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for adt technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Adt Technical Support vs Alarm Technician?

AspectAdt Technical SupportAlarm Technician
CredentialsBasic technical certifications, customer service skillsTechnical certifications, licensing, specialized training
Work EnvironmentCall centers, remote support, on-site troubleshootingOn-site installation, maintenance, and repair of alarm systems
Employer & IndustrySecurity service providers, alarm monitoring companiesSecurity system installation companies, contractors

Adt Technical Support primarily involves remote troubleshooting and customer assistance, while Alarm Technicians focus on on-site installation and repair of alarm systems. Both roles require technical knowledge, but Alarm Technicians typically need specialized certifications and hands-on skills, whereas Adt Technical Support emphasizes customer service and remote problem-solving.

What are the key skills and qualifications needed to thrive as an ADT Technical Support Specialist, and why are they important?

To thrive as an ADT Technical Support Specialist, you need a strong understanding of security systems, troubleshooting abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Technical proficiency with ADT security products, ticketing systems, and remote diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively address customer concerns and guide them through solutions. These skills are vital for ensuring customer satisfaction, quick issue resolution, and maintaining the reliability of security services.

What are some common challenges faced by ADT Technical Support representatives, and how can they be overcome?

ADT Technical Support representatives often encounter challenges such as troubleshooting complex security system issues remotely and addressing urgent customer concerns. Effective communication and patience are vital, as customers may be stressed or unfamiliar with technical terms. Staying updated on new products and system updates can help resolve issues efficiently. Additionally, collaborating closely with field technicians and other support teams ensures that unresolved problems are escalated promptly, leading to better customer outcomes and personal skill development.

What is ADT Technical Support?

ADT Technical Support is a service provided by ADT to assist customers with issues related to their security systems, such as installation, troubleshooting, and maintenance. The support team helps with system setup, resolving technical problems, updating equipment, and answering questions about device functionality. Customers can reach ADT Technical Support via phone, online chat, or through the ADT website. Their goal is to ensure customers' security systems work reliably and effectively at all times.
What cities are hiring for Adt Technical Support jobs? Cities with the most Adt Technical Support job openings:
Infographic showing various Adt Technical Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 2% Temporary, 16% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Smart Home Consultant

Smart Home Consultant

ADT

Arden, NC • On-site

$105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

ADT rating

7.1

Company rating: 7.1 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

31st of 100 rated security

Job description

Job Description
What you should know about our team:
Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.
What you will do:
As a Smart Home Consultant, you'll guide residential customers in designing a home setup that helps protect what they value most. You'll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You'll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs. You will:
• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer's existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection
What you need to be successful:
  • High school diploma or equivalent.
  • Valid driver's license and clean driving record required; additional licensing may be needed based on location.
  • Strong customer-focused communication skills.
  • Technical aptitude with smart device ecosystems and connected technologies.
  • Ability to understand how multiple products interact within a home network.
  • Advise customers on the best system design and setup to support their safety goals.
  • Continuous learner who adapts to new tools and technologies.
  • Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

How ADT invests in you:
Hourly Pay: $15.30
Earning Potential: With uncapped commissions, job-completion pay, quality bonuses, and referral incentives, Smart Home Consultants earn an average of $105,000 annually.
Training Pay: For your first three weeks, you'll earn $320 per week as you complete hands-on training and learn the systems, tools, and technology that set you up for long-term success.
Benefits:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Tuition reimbursement
  • Company vehicle
  • Short- and long-term disability, life insurance, and well-being programs
  • Paid time off
  • Culture of professional development and career growth opportunities
  • Flexible work schedule to accommodate you and your customers' needs
  • Click here to view our full benefit offerings

Why you'll love working here:
  • We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
  • We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
  • We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
  • We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.

About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.

What ADT employees say

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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