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Adt Technical Support Jobs (NOW HIRING)

ADT

Inbound Monitoring Representative

Knoxville, TN · On-site

$17/hr

Providing basic technical support and troubleshooting devices across ADT systems. * Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper ...

ADT

Inbound Monitoring Representative

Irving, TX · On-site

$17/hr

Providing basic technical support and troubleshooting devices across ADT systems. * Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper ...

ADT

Inbound Monitoring Representative

Irving, TX · On-site

$17/hr

Providing basic technical support and troubleshooting devices across ADT systems. * Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper ...

ADT

Inbound Monitoring Representative

Knoxville, TN · On-site

$17/hr

Providing basic technical support and troubleshooting devices across ADT systems. * Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper ...

ADT

Save Team Representative

Newport, KY · On-site

$11/hr

Customer Service, Technical Support, Onboarding and/or Call Center experience required. * General ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...

ADT

Save Team Representative

Jacksonville, FL · On-site

$11/hr

Customer Service, Technical Support, Onboarding and/or Call Center experience required. * General ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...

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Adt Technical Support information

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$14

$26

$44

How much do adt technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for adt technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is ADT Technical Support?

ADT Technical Support is a service provided by ADT to assist customers with issues related to their security systems, such as installation, troubleshooting, and maintenance. The support team helps with system setup, resolving technical problems, updating equipment, and answering questions about device functionality. Customers can reach ADT Technical Support via phone, online chat, or through the ADT website. Their goal is to ensure customers' security systems work reliably and effectively at all times.

What are some common challenges faced by ADT Technical Support representatives, and how can they be overcome?

ADT Technical Support representatives often encounter challenges such as troubleshooting complex security system issues remotely and addressing urgent customer concerns. Effective communication and patience are vital, as customers may be stressed or unfamiliar with technical terms. Staying updated on new products and system updates can help resolve issues efficiently. Additionally, collaborating closely with field technicians and other support teams ensures that unresolved problems are escalated promptly, leading to better customer outcomes and personal skill development.

What are the key skills and qualifications needed to thrive as an ADT Technical Support specialist, and why are they important?

To thrive as an ADT Technical Support Specialist, you need a strong understanding of security systems, troubleshooting abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Technical proficiency with ADT security products, ticketing systems, and remote diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively address customer concerns and guide them through solutions. These skills are vital for ensuring customer satisfaction, quick issue resolution, and maintaining the reliability of security services.

What is the difference between Adt Technical Support vs Alarm Technician?

AspectAdt Technical SupportAlarm Technician
CredentialsBasic technical certifications, customer service skillsTechnical certifications, licensing, specialized training
Work EnvironmentCall centers, remote support, on-site troubleshootingOn-site installation, maintenance, and repair of alarm systems
Employer & IndustrySecurity service providers, alarm monitoring companiesSecurity system installation companies, contractors

Adt Technical Support primarily involves remote troubleshooting and customer assistance, while Alarm Technicians focus on on-site installation and repair of alarm systems. Both roles require technical knowledge, but Alarm Technicians typically need specialized certifications and hands-on skills, whereas Adt Technical Support emphasizes customer service and remote problem-solving.

Do ADT Technical Support employees work from home?

ADT Technical Support employees typically work in a call center environment, but some roles may offer remote or hybrid work options depending on the company's policies and the specific position. It is common for technical support roles to require on-site presence for equipment setup and training, though remote work arrangements are increasingly available.

What cities are hiring for Adt Technical Support jobs?

Cities with the most Adt Technical Support job openings:

What states have the most Adt Technical Support jobs?

States with the most job openings for Adt Technical Support jobs include:

What are popular job titles related to Adt Technical Support jobs?

For Adt Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Adt Technical Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

Inbound Monitoring Representative

Knoxville, TN • On-site

ADT
Personal Services • 10K+ employees
Learn more about ADTexternal

$17/hr

Other

Medical, Life, Retirement, PTO

Posted 5 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

43rd of 119 rated security

Job description


As our customers' first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs - and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them.
This role requires onsite work from our office located at: 10620 Kemp Fain Ln Knoxville, TN 37932
Once you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager.
A day in the life of a Customer Service Inbound Monitoring Representative can look like:
  • Receiving inbound calls related to recent alarm events.
  • Providing basic technical support and troubleshooting devices across ADT systems.
  • Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
  • Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity.
  • Paying attention to detail while documenting alarm handling procedures within the alarm screens.
  • Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
  • Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.
What's in it for you?
  • You play an important role in saving lives for a living
  • Paid Training.
  • Once approved for hybrid work, ADT requires:
    • Designated place to work from home.
    • High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
    • At least 25mbps to of internet to download and 15mbps to upload.
  • ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.
  • ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.
  • Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.
We're looking for someone with results they are proud of like:
  • High school diploma or equivalent required.
  • Minimum of one (1) year of customer service experience required.
  • Technical aptitude, problem solving skills and ability to prioritize multiple items at once.
  • Ability to be licensed in multiple states
Pay and Benefits Disclosure:
  • You will receive an hourly pay rate of $17.00 effective on your start date and incremental increases every 30 days until the rate of $20.00 is reached. You will receive an additional $1 per hour for being an onsite or hybrid employee.
  • We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 9/28/26. The role is scheduled to start 10/26/26.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.

What ADT employees say

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Benefits

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Workplace

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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