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Adt Technical Support Jobs (NOW HIRING)

ADT

Save Team Representative

Jacksonville, FL · On-site

$11/hr

Customer Service, Technical Support, Onboarding and/or Call Center experience required. * General ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...

ADT

Save Team Representative

Newport, KY · On-site

$11/hr

Customer Service, Technical Support, Onboarding and/or Call Center experience required. * General ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...

ADT

Smart Home Consultant Team Manager

Irving, TX · On-site

$50K/yr

... technical workforce whose core responsibilities include: * Conducting in-home, consultative walk ... Working at ADT means working as part of a team; you'll find the tools, resources, and support to ...

ADT

Senior Product Hardware Engineer

Blue Bell, PA · On-site

$105K - $140K/yr

ADT is seeking a talented Hardware Engineer to join our dynamic Product Engineering Team. In this ... Prepare technical documentation, schematics, and reports to support product development and ...

Healthconnect Texas

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Healthcare Technical Project Manager

Houston, TX · On-site

$70K - $90K/yr

... support project oversight and Development workflows. 8. Troubleshoot and resolve minor technical issues within InterSystems, including: * Monitoring ADT, ORU, MDM, and CCD interfaces * Performing ADT ...

ADT

Engineer II - E-Commerce & Martech

Irving, TX · On-site

$89K - $123K/yr

We are unable to support or sponsor any U.S. immigration benefit (such as, but not limited to, H-1B ... Translate technical designs into clean, maintainable, and scalable code * Participate in design ...

ADT

Smart Home Consultant

Brisbane, CA · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Uniontown, OH · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

ADT

Smart Home Consultant

Bridgeville, PA · On-site

$105K/yr

... support • Identify upsell opportunities that strengthen home protection What you need to be ... Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand ...

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Adt Technical Support information

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$14

$26

$44

How much do adt technical support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for adt technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Adt Technical Support vs Alarm Technician?

AspectAdt Technical SupportAlarm Technician
CredentialsBasic technical certifications, customer service skillsTechnical certifications, licensing, specialized training
Work EnvironmentCall centers, remote support, on-site troubleshootingOn-site installation, maintenance, and repair of alarm systems
Employer & IndustrySecurity service providers, alarm monitoring companiesSecurity system installation companies, contractors

Adt Technical Support primarily involves remote troubleshooting and customer assistance, while Alarm Technicians focus on on-site installation and repair of alarm systems. Both roles require technical knowledge, but Alarm Technicians typically need specialized certifications and hands-on skills, whereas Adt Technical Support emphasizes customer service and remote problem-solving.

What are the key skills and qualifications needed to thrive as an ADT Technical Support Specialist, and why are they important?

To thrive as an ADT Technical Support Specialist, you need a strong understanding of security systems, troubleshooting abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Technical proficiency with ADT security products, ticketing systems, and remote diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively address customer concerns and guide them through solutions. These skills are vital for ensuring customer satisfaction, quick issue resolution, and maintaining the reliability of security services.

What are some common challenges faced by ADT Technical Support representatives, and how can they be overcome?

ADT Technical Support representatives often encounter challenges such as troubleshooting complex security system issues remotely and addressing urgent customer concerns. Effective communication and patience are vital, as customers may be stressed or unfamiliar with technical terms. Staying updated on new products and system updates can help resolve issues efficiently. Additionally, collaborating closely with field technicians and other support teams ensures that unresolved problems are escalated promptly, leading to better customer outcomes and personal skill development.

What is ADT Technical Support?

ADT Technical Support is a service provided by ADT to assist customers with issues related to their security systems, such as installation, troubleshooting, and maintenance. The support team helps with system setup, resolving technical problems, updating equipment, and answering questions about device functionality. Customers can reach ADT Technical Support via phone, online chat, or through the ADT website. Their goal is to ensure customers' security systems work reliably and effectively at all times.
What cities are hiring for Adt Technical Support jobs? Cities with the most Adt Technical Support job openings:
Infographic showing various Adt Technical Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 2% Temporary, 16% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Services - Receiver Technician

Technical Services - Receiver Technician

ADT

Irving, TX • On-site

$34K - $43K/yr

Full-time

Posted 3 days ago

ADT rating

7.1

Company rating: 7.1 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

31st of 100 rated security

Job description

Job Description
ONLY LOCAL CANDIDATES WILL BE CONSIDERED: Applicants must be authorized to work for any employer in the U.S. We are unable to support or sponsor any U.S. immigration benefit (such as, but not limited to, H-1B, TN, STEM OPT) now or in the future
Monitoring Technology Technician
Summary:
This position is responsible for Programs and monitors computer and peripheral equipment and alarm receiving hardware for the purpose of maintaining life safety communications. This role will assist internal customers with application-related issues for alarm delivery.
Duties and Responsibilities:
  • Programs and monitors computer and peripheral equipment such as servers, alarm receivers, and switching hardware that comprise the network of equipment for maintaining life safety alarm communications.
  • Provide Level 1 technical support that may include telco, server, signaling, and/or mainframe applications, as well as technical advice, guidance, and informal training on hardware and software for the continued successful transmission of life safety alarm communication services.
  • Troubleshoot and restore routine technical services and equipment by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures, but may require real time analysis and change to programming parameters that fall outside of established processes.
  • Maintain lists, records, procedures, templates, etc. pertaining to alarm signal systems or processes.
  • Perform system maintenance to alarm signal receivers and servers to ensure availability and uptime to support current and upcoming customer base at a 99.999% performance level.

Education and Experience Requirements:
  • Associate degree or equivalent experience.
  • 1-2 years of alarm panel or communicator experience.

Additional Skills and Certifications:
  • Demonstrate basic knowledge of the principles, concepts, and theories of alarm system communication methods and protocols
  • Have a customer-focused mindset; be action-oriented with good time management.
  • Strong competence in functional/technical skills.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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