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Adt Customer Retention Jobs (NOW HIRING)

ADT

Smart Home Consultant Team Manager

Morrisville, NC · On-site

$50.33K/yr

Establish and maintain a high level of quality and timely job completions to customers for maximum retention. * Model and champion ADT values. Creates a safe environment for the discussion and ...

ADT

Smart Home Consultant Team Manager

Irving, TX · On-site

$50.33K/yr

Establish and maintain a high level of quality and timely job completions to customers for maximum retention. * Model and champion ADT values. Creates a safe environment for the discussion and ...

ADT

Smart Home Consultant Team Manager

Palm Harbor, FL · On-site

$50.33K/yr

Establish and maintain a high level of quality and timely job completions to customers for maximum retention. * Model and champion ADT values. Creates a safe environment for the discussion and ...

ADT

Sales Representative

West Palm Beach, FL · On-site

$4K/wk

... ADT system while maintaining the assigned sales quota and following established guidelines. The ... Enhance customer retention by proactively affirming customer satisfaction following the completion ...

ADT

Resale Solutions Advisor

Lenexa, KS · On-site

$4K/wk

... ADT system while maintaining the assigned sales quota and following established guidelines. The ... Enhance customer retention by proactively affirming customer satisfaction following the completion ...

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How much do adt customer retention jobs pay per year?

As of May 31, 2026, the average yearly pay for adt customer retention in the United States is $64,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $73,500.00 per year, depending on experience, location, and employer.
Infographic showing various Adt Customer Retention job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $64,752 per year, or $31.1 per hour.
Retention and Customer Service Representative

Retention and Customer Service Representative

ADT

Jacksonville, FL • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

ADT rating

7.1

Company rating: 7.1 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

31st of 100 rated security

Job description

Job Description
What The Role Is:
In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity.
You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business.
The Retention Specialist's number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations.
This position is fully onsite at our Jacksonville, FL location during training then will be fully remote once graduated from training: 10401 Deerwood Park Blvd, Building 2; Jacksonville, FL 32256
What's In It For You:
  • Culture is Everything! You are not joining a company - you are joining a family who all share the same goal - Saving Lives.
  • Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!
  • ADT - It's an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!
Job Expectations:
  • You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
  • Utilize customer service and sales experience daily
  • Save the business by re-selling customers on the value of ADT and what matters most.
  • Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive.
  • Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience.
  • Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell.
  • Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern.
  • Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer.
  • Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
  • Consistently improve performance and achieve your goals.
  • Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
  • Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.
Job Requirements:
  • Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for up to 90 days Any time missed effects your success.
  • Private, undisturbed place to work from home, free from any distractions
  • Designated distraction-free place to work from home
  • High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
    • 5G Home Internet and Fixed wireless internet are not accepted providers.
  • Internet Speeds of at least 50mbps to download and 25mbps to upload.
How Will You Train:
  • This role has onsite training required at our Jacksonville, FL office
  • During our training program, you will receive daily support from our training and onboarding teams to ensure you are successful.
  • Your learning journey is focused on product knowledge, selling/saving, competition and systems training.
  • Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential.
  • We provide development to advance your career with other internal roles and opportunities for your long-term success.
We're looking for someone with these skills:
  • The ability to work with numerous screens and programs open to help resolve customer issues.
  • Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service
  • Be able to interpret contracts and communicate terms and conditions
  • Perform quick calculations
  • Active listening
  • Negotiation Skills
Knowledge, Skills and Abilities:
  • 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance
  • 2+ years: Call Center Customer Service / Sales Experience
  • High school diploma, GED, college degree or some college experience
Schedule:
  • Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
Training:
  • This role has onsite training required at our Jacksonville, FL office: 10401 Deerwood Park Blvd, Building 2; Jacksonville, FL 32256
    • This role requires onsite training for up to 90 days in Jacksonville, FL.
Pay and Benefits:
  • Paid Training
  • Full benefits on the 1st of the month after 31days of employment
  • Energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time
  • Tuition reimbursement, employee referral bonuses
  • A culture of coaching, development, and career growth opportunities
Pay and Benefits Disclosure:
  • The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached).
  • We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
    The anticipated end date for application submission is 6.26.26. The role is scheduled to start 7.20.26.

About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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