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Adt Customer Retention Jobs (NOW HIRING)

ADT

Smart Home Consultant Team Manager

Irving, TX · On-site

$53K/yr

Establish and maintain a high level of quality and timely job completions to customers for maximum retention. * Model and champion ADT values. Creates a safe environment for the discussion and ...

ADT

Smart Home Consultant Team Manager

Irving, TX · On-site

$53K/yr

Establish and maintain a high level of quality and timely job completions to customers for maximum retention. * Model and champion ADT values. Creates a safe environment for the discussion and ...

ADT

Resale Solutions Advisor

Lenexa, KS · On-site

$4.0K/wk

... ADT system while maintaining the assigned sales quota and following established guidelines. The ... Enhance customer retention by proactively affirming customer satisfaction following the completion ...

ADT

Sales Representative

West Palm Beach, FL · On-site

$4.0K/wk

... ADT system while maintaining the assigned sales quota and following established guidelines. The ... Enhance customer retention by proactively affirming customer satisfaction following the completion ...

ADT

Relocation Sales Coordinator

Jacksonville, FL · On-site

$15/hr

... Home customers to qualify sales opportunities and schedule sales appointments with our ADT Field employees. This is an entry level role for our Relocation Retention department. The intent of this ...

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Adt Customer Retention information

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$25.5K

$64.8K

$75K

How much do adt customer retention jobs pay per year?

As of Sep 9, 2026, the average yearly pay for adt customer retention in the United States is $64,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $73,500.00 per year, depending on experience, location, and employer.

Does ADT have a customer retention department?

In the context of an Adt Customer Retention role, companies often have dedicated teams focused on maintaining customer relationships and reducing churn. These departments typically use customer data and communication strategies to improve satisfaction and loyalty. The structure and presence of such a team can vary by company size and organizational setup.

What does an ADT Customer Retention specialist do?

An ADT Customer Retention specialist focuses on maintaining existing customer relationships by addressing concerns, providing solutions, and offering incentives to reduce cancellations. They use communication skills and customer management tools to improve satisfaction and loyalty, often working in call centers or customer service environments. The role may require knowledge of security systems and retention strategies.

What are popular job titles related to Adt Customer Retention jobs?

For Adt Customer Retention jobs, the most frequently searched job titles are:

Infographic showing various Adt Customer Retention job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $64,752 per year, or $31.1 per hour.

Existing Customer Retention Coordinator

Jacksonville, FL • On-site

ADT
Personal Services • 10K+ employees
Learn more about ADTexternal

$80/hr

Full-time

Posted 20 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

43rd of 119 rated security

Job description


Position Summary:
This role is an entry level position in our Retention organization, additional career progression is available into any of the Retention Teams, including Account Management, Collections, and Existing Customer Sales. The Retention Coordinator is responsible for answering incoming calls, identifying reason for the call through discovery, and transferring to the correct department for handling. This position may also require scheduling or rescheduling sales appointments, service calls, and installs related to the Retention Team. Processing cancellation requests for some cancel types also possible.
This is an entry level role for our Existing Customer Sales department. The intent of this role is to introduce our new team members to our ADT products, policies, and processes, and to prepare them to promote to the Existing Customer Sales Representative role. This promotion may take place anywhere from 60-180 days from your start date, depending on readiness.
This is a remote position, but classroom and on the Job Training will be held onsite at 10401 Deerwood Park Blvd, Building 2 Jacksonville, FL 32256.
The role follows a hybrid work-from-home model, requiring both remote and onsite work. After training, you will primarily work remotely, but may be required to report to the office for one week every 5-8 weeks.
Essential Duties & Responsibilities include the following. To perform this job successfully, the Retention Coordinator may be expected to perform some, or all of the duties listed, and other duties as assigned.
  • Answer incoming calls from customers and/or ADT employees.
  • Identify the reason for the call through discovery.
  • Determine proper solution for customer, make recommendation, and overcome objections if needed.
  • Transfer the call to the appropriate group for handling that ensures the optimum customer experience.
  • Schedule appointments where applicable.
  • Reschedule service or installation appointments where applicable.
  • Process cancellation requests where applicable.
  • Performs other duties and related work as assigned

Education/Work Experience Required:
  • High school diploma or equivalent, some college preferred
  • Experience in Customer Service and Sales/Retention preferred
  • Experience working with multiple screens and programs
  • Computer proficiency and problem-solving skills

Skills/Abilities:
  • Ability to persuade customer to agree on recommended path and/or overcome customer objections
  • Self-motivated and a professional attitude.
  • Ability to work varied hours based on business needs.
  • Excellent time management, planning and proactive thinking skills.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Must be able to perform duties in a dynamic, fast paced work environment with frequent changes.
  • Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
  • Must be able to work with confidential information regarding customer accounts and employee files.

Physical Demands:
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
  • Ability to work from home, and supply a distraction free environment, or in the office based on business needs.

Compensation:
Training wage: $13 hourly plus $80 weekly
Hourly: $13 hourly plus uncapped commission after training wage
Anticipated application end date 9/15/26. Anticipated position start date 10/12/26.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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