ZipRecruiter

Log In

1

Att Customer Retention Jobs (NOW HIRING)

AT&T

Customer Service Representative

Richardson, TX · On-site

$20.16/hr

This is your opportunity to be the voice of AT&T, a global leader in communications and technology ... loyalty, retention, technical support, and sales. What makes this team unique is its role in ...

New

Diamond Marketing

Be Seen First

AT&T Retailer Sales Consultant

San Jose, CA · On-site

$19 - $25/hr

The AT&T Retailer Sales Consultant plays a key role in driving sales and enhancing customer ... The consultant focuses on new customer acquisition, retention, and upselling by leveraging product ...

New

SignalXI

Be Seen First

AT&T Sales Associate

Harker Heights, TX · On-site

$17/hr

Build and maintain positive customer relationships to support long-term customer satisfaction and retention Qualifications for the AT&T Sales Associate * Previous experience in sales, retail, or ...

SignalXI

Be Seen First

AT&T Sales Associate

Harker Heights, TX · On-site

$17/hr

Build and maintain positive customer relationships to support long-term customer satisfaction and retention Qualifications for the AT&T Sales Associate * Previous experience in sales, retail, or ...

AT&T

Sr Spec Inside Cust Success

Dallas, TX · On-site

$78K - $132K/yr

Drive revenue growth by retaining existing customers, achieving sales quotas, and upselling to ... Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ...

AT&T

Lead Commercialization

El Segundo, CA · On-site

$128K - $215K/yr

Track initiative outcomes and business impact across retention, growth, and customer value ... Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ...

AT&T

Lead Commercialization

Dallas, TX · On-site

$128K - $215K/yr

Track initiative outcomes and business impact across retention, growth, and customer value ... Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ...

AT&T

Lead Commercialization

Atlanta, GA · On-site

$128K - $215K/yr

Track initiative outcomes and business impact across retention, growth, and customer value ... Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsAtt Customer Retention Jobs

Att Customer Retention information

See salary details

$25.5K

$64.8K

$75K

How much do att customer retention jobs pay per year?

As of Sep 9, 2026, the average yearly pay for att customer retention in the United States is $64,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What is the difference between Att Customer Retention vs Att Customer Service Representative?

AspectAtt Customer RetentionAtt Customer Service Representative
Primary FocusRetaining existing customers and reducing churnAssisting customers with inquiries, issues, and support
Skills NeededCustomer relationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, CRM systems, sales teamsCall centers, support desks, office settings
Common CertificationsCustomer retention, sales certificationsCustomer service certifications, communication courses

Att Customer Retention focuses on maintaining long-term customer relationships and reducing churn, often involving sales and relationship management skills. In contrast, Att Customer Service Representatives primarily handle customer inquiries and support issues. While both roles require strong communication skills, their core objectives differ: retention versus support.

What does an Att Customer Retention specialist do?

An Att Customer Retention specialist focuses on maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. They analyze customer data, develop retention strategies, and communicate with customers through calls, emails, or loyalty programs. Strong communication skills and familiarity with CRM tools are essential for this role.

What cities are hiring for Att Customer Retention jobs?

Cities with the most Att Customer Retention job openings:

What states have the most Att Customer Retention jobs?

States with the most job openings for Att Customer Retention jobs include:

What are popular job titles related to Att Customer Retention jobs?

For Att Customer Retention jobs, the most frequently searched job titles are:

Att Customer Retention jobs near you
Infographic showing various Att Customer Retention job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $64,752 per year, or $31.1 per hour.

Call Center Sales & Retention Representative

Chicago, IL • On-site

AT&T
See more jobs at AT&Texternal

$19.41/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Handle customer interactions via calls, chats, and emails to provide solutions and support.

  • Identify upselling opportunities and close deals to meet sales and commission targets.

  • Resolve issues related to service, billing, payments, and collections, and explain bills and product features.

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 736 frontline employees who took The Breakroom Quiz

54th of 101 rated telecommunications companies

Job description

This position reports to our 10 S Canal Street, Chicago IL 60606 location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Our Customer Care Associate earn $19.41 hourly +commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You'll Make an Impact:

As a Customer Care Associate specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

  • Handle customer interactions (calls, chats, emails) in a fast-paced environment.

  • Identify upselling opportunities and close deals to reach your sales and commissions targets.

  • Accurately resolve issues related to service, billing, payments, and collections.

  • Explain bills and product features clearly.

  • Troubleshoot basic problems and seek higher support if needed.

  • Build customer confidence and loyalty by resolving issues.

  • Support various customer inquiries, including technical issues.

  • Monday-Friday, 8 AM-6 PM (shifted schedule). Must be flexible as hours/days may change based on business needs

  • Paid training to set you up for success.

Key expectations to succeed:

  • Commissioned sales experience highly preferred

  • Unwavering Customer Focus

  • Strong Work Ethic

  • Adaptability

  • Problem-Solving Skills

  • Attention to Details

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Visioncoverage

  • 401(k) plan

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

  • Tuition reimbursement program

  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

  • Paid Parental Leave

  • Additional sick leave beyond what state and local law require may be available but is unprotected

  • Adoption Reimbursement

  • Disability Benefits (short term and long term)

  • Life and Accidental Death Insurance

  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

  • Employee Assistance Programs (EAP)

  • Extensive employee wellness programs

Weekly Hours:

40

Time Type:

Regular

Location:

Chicago, Illinois

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

What AT&T employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply