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Summary

eCIRTS by Assisting the eCIRTS/LAN in all activities related to LAN and eCIRTS by

performing the duties below.

Critical features of this job may be subject to change at any time due to reasonable

accommodation or other reasons.

I. Essential Duties and Responsibilities include the following. Other duties

may be assigned.

A. Provides input and assistance for all functions related to the operation of the

Local Area Network (LAN), which may include the following:

1. Works closely with eCIRTS/LAN Administrator
2. Assists with formulation and implementation of all policies, guidelines, and

procedures aimed at improving the operation of the network.

1. Input data and make changes to existing data in eCIRTS.
2. Review data for accuracy and deficiencies or errors, correct any

incompatibility if possible and check output.

1. Research and obtain further information for incomplete documents.
2. Apply data program techniques and procedures.
3. Assists and supports contracted providers.
4. Assists with provider and staff training related to eCIRTS.
5. Respond to queries for information and access relevant files.
6. Comply with data integrity and security policies
7. All other duties as assigned.

B. Assist as a backup liaison with the Department of Elder Affairs MIS

Department in order to provide the Area Agency on Aging/Aging and Disability

Resource Center and providers with timely information on all DOEA issues

and directives impacting eCIRTS and other computer related issues.

C. Complies with all background screening regulations from Florida Statutes, the

Department and the Agency for Health Care Administration.

D. Provides oversight and technical assistance to all eCIRTS users.

1. Assist with assigning user id and passwords for all users, then, depending

on job title, assigns access to eCIRTS. Send user id to DOEA for Portal

password, if needed.

1. Responsible for overall quality assurance of data reported in eCIRTS.
2. Develops reports for the agency and contracted service providers this

including quality assurance reports and special requests from providers.

1. Assist with maintenance and utilization of eCIRTS data.
2. Assist with the eCIRTS LAN Administrator on receiving and verifying all

eCIRTS changes.

1. Assists Providers with access to eCIRTS.
2. Assist with eCIRTS LAN Administrator on training providers and staff on

eCIRTS assessments and services.

1. Assist in entering all budgets into eCIRTS and runs the CIE reports for

DOEA, as needed.

F. Provides technical assistance or computer assistance to staff and other

network users. Other duties may be assigned.

1. Provides SharePoint access for staff.
2. Develops and researches different technical areas which may have an

impact on the agency.

1. Develop reports for the agency for use, and train staff in using reports.
2. All other duties as assigned.

G. Assist Helpline Supervisor with the development and management of eCIRTS

Resource Database.

1. Work closely with Helpline Supervisor to manage resources in eCIRTS for

the ADRC.

1. Attend meetings and training to collaborate with Wellsky, DOEA, and other

AAA’s to create policies and procedures.

1. Assist Helpline Supervisor with the hiring of Full Time Resource Database

Specialist.

1. Assist with training of Resource Database Specialist.
2. Assist with developing SOP’s for the Resource Database Specialist daily

job duties.

1. Assist with overseeing and reviewing the Database to ensure Database

entries are in line with the Database Style Guide, I&R Standards and

contracts.

1. All other duties as assigned.

II. Working Relationships

A. Executive Leadership Team:

•  Maintain open communication with the Executive Leadership Team,

providing support and guidance as needed.

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B. Staff:

•  Provides enablement (onboarding, quick guides), collects feedback, and

supports role-based access; closes the loop on reported issues with clear

directions

C. External Partners & Providers:

•  Manages tickets, release notes, defect triage, and roadmap feedback;

validates new features in test before prod.

D. Donors and Funders:

•  N/A

III. Supervisory Responsibilities

This job has no supervisory responsibilities.

IV. Competency

To perform the job successfully, this position should demonstrate the following

competencies:

A. Problem Solving - Identifies and resolves problems in a timely manner;

Gathers and analyzes information skillfully; Develops alternative

solutions; Works well in group problem solving situations; Uses reason

even when dealing with emotional topics.

B. Analytical - Synthesizes complex or diverse information; Collects and

researches data; Uses intuition and experience to complement data;

Designs workflows and procedures.

C. Customer Service - Manages difficult or emotional customer situations;

Responds promptly to customer needs; Solicits customer feedback to

improve service. Responds to requests for service and assistance;

Meets commitments.

D. Technical Skills - Assesses own strengths and weaknesses; Pursues

training and development opportunities; Strives to continuously build

knowledge and skills; Shares expertise with others.

E. Oral Communication - Speaks clearly and persuasively in positive or

negative situations; listens and gets clarification; Responds well to

questions; Demonstrates group presentation skills; Participates in

meetings. Communicate with a diverse workforce.

F. Teamwork - Balances team and individual responsibilities; Exhibits

objectivity and openness to others' views; Gives and welcomes

feedback; Contributes to building a positive team spirit; Puts success

of team above own interests; Able to build morale and group

commitments to goals and objectives; Supports everyone's efforts to

succeed.

G. Professionalism - Approaches others in a tactful manner; Reacts well

under pressure; Treats others with respect and consideration

regardless of their status or position; Accepts responsibility for own

actions; Follows through on commitments.

H. Quality - Demonstrates accuracy and thoroughness; Looks for ways to

improve and promote quality; Applies feedback to improve

performance; Monitors own work to ensure quality.

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V. Qualifications

In order to perform this job successfully, this position must be able to perform

each essential duty satisfactorily. The requirements listed below are

representative of the knowledge, skill, and/or ability required. Reasonable

accommodation may be made to enable individuals with disabilities to perform

the essential functions.

VI. Education and/or Experience

Bachelor's Degree from four-year college or university; or technical institute

and three years related experience and/or training; or equivalent combination

of education and experience substituted on a year-for-year basis for the

educational requirement.

VII. Language Skills

A. Ability to read, analyze, and interpret general business periodicals,

professional journals, technical procedures, or governmental regulations.

B. Ability to write reports, business correspondence, and procedure manuals.

C. Ability to effectively present information and respond to questions from

groups of managers, clients, customers, and the general public.

VIII. Mathematical Skills

A. Ability to work with mathematical concepts such as probability and

statistical inference, and fundamentals of plane and solid geometry and

trigonometry.

B. Ability to apply concepts such as fractions, percentages, ratios, and

proportions to practical situations.

IX. Reasoning Ability

A. Ability to apply principles of logical or scientific thinking to a wide range of

intellectual and practical problems.

B. Ability to deal with nonverbal symbolism (formulas, scientific equations,

graphs, musical notes, etc.,) in its most difficult phases.

C. Ability to deal with a variety of abstract and concrete variables.

X. Computer Skills

To perform this job successfully, this position should have knowledge of report

writer, Internet, spreadsheet, and word processing software, and various

computer system applications.

XI. Certificates, Licenses, Registrations

XII. Other Skills and Abilities

Knowledge of computer system installs, networking, and report writing.

XIII. Physical Demands

The physical demands described here are representative of those that must

be met by this position to successfully perform the essential functions of this

job. Reasonable accommodation may be made to enable individuals with

disabilities to perform the essential functions.

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While performing the duties of this Job, this position is occasionally required to

stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The

employee must occasionally lift and/or move up to 50 pounds, which includes

lifting, carrying moving computers and other computer equipment.

XIV. Work Environment

The work environment characteristics described here are representative of

those and this position encounters while performing the essential functions of

this job. 

Reasonable accommodation may be made to enable individuals with

disabilities to perform the essential functions.

While performing the duties of this Job, this position is occasionally exposed to

risk of electrical shock and the noise level in the work environment is usually

moderate.

Equal Opportunity Employer – ElderSource values all people in everything we

do. We welcome the unique insights and perspectives of all persons in our

quest to fulfill our mission.