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WCPSS

Administrator - Community Use

Cary, NC · On-site

Overview POSITION TITLE (Oracle title) ADMINISTRATOR WORKING TITLE Administrator-Community Use SCHOOL/DEPARTMENT Community Services LOCATION Crossroads II, Cary, NC PAY GRADE Administrator Band 4 ...

WCPSS

Administrator - Community Use

Cary, NC · On-site

Overview POSITION TITLE (Oracle title) ADMINISTRATOR WORKING TITLE Administrator-Community Use SCHOOL/DEPARTMENT Community Services LOCATION Crossroads II, Cary, NC PAY GRADE Administrator Band 4 ...

Elk Hill Farm Inc

Community Services Provider

New Kent, VA · On-site

$40K - $42K/yr

Community Services Provider is a 10-month position and has school-based hours! Responsibilities of ... administrators to enhance awareness and satisfaction with services and maintain viable caseload ...

Elk Hill Farm Inc

Community Services Provider

Staunton, VA · On-site

$40K - $42K/yr

Community Services Provider is a 10-month position and has school-based hours! Responsibilities of ... administrators to enhance awareness and satisfaction with services and maintain viable caseload ...

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How much do administrator community services jobs pay per year?

As of Sep 14, 2026, the average yearly pay for administrator community services in the United States is $73,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $88,000.00 per year, depending on experience, location, and employer.

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Administrator - Community Use

Cary, NC • On-site, Remote

Wake County Public School System
Education • 201 - 500 employees
Learn more about Wake County Public School Systemexternal

Full-time

Re-posted 3 days ago

Wake County Public School System rating

5.3

Company rating: 5.3 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

Job description

Overview
POSITION TITLE (Oracle title)
ADMINISTRATOR
WORKING TITLE
Administrator-Community Use
SCHOOL/DEPARTMENT
Community Services
LOCATION
Crossroads II, Cary, NC
PAY GRADE
Administrator Band 4
FLSA STATUS
Exempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is available for a hybrid telework workweek
POSITION PURPOSE:
Serves as a liaison between the department and its clients. Primary responsibility is to foster positive client relationships. Reviews the work of Community Use Specialist I and Community Use Specialist II positions. Responsible for identifying accuracy, delivering solutions, and resolving problems. Manages community use rentals; fostering new and existing client relationships; handling client communications, including listening and responding to needs and writing client reports; and communicating client needs to other staff members. Communicates costs and details of community use events to clients, as needed. Anticipates the client's needs, works within the school system to ensure deadlines for client are met, helps the client succeed, and keeps the client engaged with the district as a satisfied customer.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Extensive knowledge of designing and creating spreadsheets including the use of formulas within Excel;
  • Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, and Power Point; Google Apps;
  • Knowledge of the departmental proprietary software (Prism);
  • Strong negotiation and presentation abilities with ability to follow-through on client expectations and contracts;
  • Ability to deliver client focused solutions;
  • Excellent verbal and written communication skills with an ability to build positive client relationships; strong listening skills;
  • Ability to manage multiple projects and relationships simultaneously while maintaining sharp attention to detail;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to liaise with cross-functional internal teams to improve the entire customer experience;
  • Ability to collect, track and analyze large amounts of data;
  • Ability to resolve complaints and prevent additional issues by improving processes;
  • Ability to understand the customer's core needs even when not expressed directly;
  • Ability to build rapport and collaborate with others within the school system and externally;
  • Ability to always follow procedures and established guidelines;
  • Ability to design and deliver trainings and presentations to adults in both large and small group settings;
  • Ability to assess program needs and develop short-term and long-term goals and plans;
  • Ability to establish and maintain effective working relationships with staff members of client agencies, vendors, contractors and the community.

EDUCATION, TRAINING, AND EXPERIENCE
  • Bachelor's degree in business, communications, finance, marketing, or another relevant field; AND
  • Four years previous work experience in sales, property rentals, customer service, account management or relevant experience.

CERTIFICATION AND LICENSE REQUIREMENTS
  • Must hold and maintain a valid motor vehicle operator's license according to the State of North Carolina requirements.

PREFERRED QUALIFICATIONS:
  • Proficient in Prism

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Responsible for collaborating with the Senior Administrator-Community Use to ensure daily, weekly, and monthly accounts maintenance is being performed.
  2. Assists clients through email, phone, online, screen-share, and in person meetings.
  3. Reviews performance of Community Use team members to ensure the timely and successful delivery of reservation confirmations and invoices according to customer needs; establishes timelines of performance; escalates concerns to Senior Administrator.
  4. Communicates and coordinates with Community Use team, schools, and Central Services staff (Energy Management, Security, Maintenance, Risk Management, Athletics, Child Nutrition Services, etc.) to resolve conflicts, constraints, and concerns due to the scheduling and use of Wake County Public School Systems' (WCPSS) facilities by non-school site-based groups.
  5. Assists Community Use team in meeting client needs and deliverables according to contracted timelines.
  6. Evaluates the work of Community Use Specialist I and Community Use Specialist II positions; responsible for identifying accuracy, delivering solutions, and resolving problems.
  7. Enhances department and System's reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.
  8. Responsible for training Community Use team, assisting in keeping current clients satisfied and contractually compliant, and delivering exceptional client service on a day to day basis; follow-up with clients to resolve escalated concerns.
  9. Maintains timely and accurate documentation of Community Use facilities records; plans and reports on account progress, monthly and quarterly standings, and forecasts future account activity to share with team members; maintains broad knowledge of client accounts.
  10. Visits school sites to meet with school staff and clients, inspection of fields, and verify space capacity.
  11. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This position operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, staff members of external agencies, and the community. Work is considered light physical work, requiring the exertion of up to 20 pounds of force. The work frequently requires driving automotive equipment.
EFFECTIVE DATE:5/2026
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

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