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Adjustment Rep Jobs (NOW HIRING)

WGNSTAR

Adjustment Technician

Phoenix, AZ · On-site

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Additional Benefits: Paid Vacation ...

WGNSTAR

Adjustment Technician

De Soto, KS · On-site

$26 - $28/hr

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Additional Benefits: Paid Vacation ...

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How much do adjustment rep jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for adjustment rep in the United States is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Adjustment Representative, and why are they important?

To thrive as an Adjustment Representative, you need strong analytical skills, attention to detail, and a solid understanding of insurance or billing processes, typically supported by a high school diploma or relevant experience. Familiarity with claims management software, spreadsheets, and customer relationship management (CRM) systems is commonly required. Excellent communication, problem-solving, and negotiation skills help you resolve discrepancies and build positive client relationships. These abilities ensure accurate claim adjustments, regulatory compliance, and high levels of customer satisfaction.

What are some common challenges Adjustment Representatives face when handling complex claims, and how can they effectively manage them?

Adjustment Representatives often encounter challenges such as ambiguous documentation, tight deadlines, and navigating conflicting information from clients and providers. To manage these effectively, it's important to maintain strong organizational skills, communicate clearly with all parties involved, and stay current on company policies and industry regulations. Collaborating closely with team members and leveraging available resources, such as claim management software, can also help streamline the resolution process and ensure accuracy.

What is an Adjustment Rep?

An Adjustment Rep, or Adjustment Representative, is a professional who reviews and processes claims, typically in insurance or finance industries. They investigate discrepancies, verify documentation, and determine if adjustments are needed to correct billing errors or resolve disputes. Their role often involves communicating with customers, analyzing data, and ensuring compliance with company policies and regulations. Adjustment Reps play a crucial part in maintaining customer satisfaction by addressing and resolving issues efficiently.

What is the difference between Adjustment Rep vs Claims Processor?

AspectAdjustment RepClaims Processor
Required CredentialsHigh school diploma; insurance knowledgeHigh school diploma; insurance knowledge
Work EnvironmentOffice-based, insurance companiesOffice-based, insurance companies
Employer & IndustryInsurance providers, healthcareInsurance providers, healthcare
Common Search & ComparisonAdjustment Rep vs Claims Processor

Adjustment Representatives and Claims Processors both work within the insurance industry, often in similar office environments. They typically require comparable credentials, such as a high school diploma and insurance knowledge. The main difference lies in their specific roles: Adjustment Reps focus on reviewing and adjusting claims, while Claims Processors handle the initial processing of claims. Understanding these distinctions can help job seekers identify the right career path within insurance roles.

More about Adjustment Rep jobs
What job categories do people searching Adjustment Rep jobs look for? The top searched job categories for Adjustment Rep jobs are:
Adjustment Rep jobs near you
Loan Adjustment Services Specialist

Loan Adjustment Services Specialist

Strata Credit Union

Bakersfield, CA • On-site

$16.91 - $25.37/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description:

SUMMARY: Provides a variety of clerical support for the Loan Adjustment Department.


REPORTS TO: Loan Adjustment Manager


DIVISION: Loan Adjustment


___________________________________________________________________________________



Responsible for providing support to the Loan Adjustment Department. Functions may include but are not limited to the following:



  1. Process Debt Protection, GAP, and MRC claims
  2. Prepare and mail deficiency letters
  3. Manage the negative share queue
  4. Oversee all aspects of Collateral Protection Insurance (CPI) processing
  5. Submit claims through Lenders Protection
  6. Prepare and send Notice of Intent to Sell letters
  7. Enter member information into RDN to initiate vehicle repossession
  8. Order titles for repossessed vehicles and coordinate with auction
  9. Monitor the collection suspense general ledger for auction proceeds and apply funds to corresponding loans
  10. Prepare and mail collection notices as needed
  11. Compile and upload files to third-party collection agencies
  12. Process payments received for Chapter 13 bankruptcy and Debt Management plans
  13. Process charge offs and prepare reports for the board book
  14. Submit and follow-up with chase field assignments as needed
  15. Manage all warranty and GAP cancellation requests for repossessions.


Complete mandatory BSA training annually.


Maintain a thorough working knowledge of credit union policies and procedures and current laws and regulations as related to all job functions.


Achieve department goals as assigned by supervisor and/or management.


Additional loan adjustment duties as assigned by supervisor and/or management.


REQUIRED KNOWLEDGE:

Requires a working knowledge and understanding of credit union loan policies and procedures as well as state and federal laws and regulations pertaining to collections. This position also requires strong organizational and communication skills and the ability to work effectively with staff and members and to contribute to a cohesive work environment.


EDUCATION AND EXPERIENCE:

Requires high school education or G.E.D equivalency certificate. Requires the ability to work effectively with staff and management to contribute to a cohesive work environment.


PHYSICAL DEMANDS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit; and use hands and fingers to operate a computer, telephone and keyboard. The employee is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus due to computer work. Regular predictable attendance is required.


WORK ENVIRONMENT:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate (i.e., business offices with computers, phones, printers, light traffic). The ability to work in a confined area. The ability to sit at a computer terminal for an extended period.



TRAVEL

Travel is primarily local during the business day.



Revised 4/2025


Requirements:


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