Adjuster Assistant Jobs in Indiana (NOW HIRING)

Location: Merrillville, IN
Job Type: Full Time

The Estimator position is the second level in our Estimating track and is achieved after completion of Our Client's new hire training tasks. This position will be responsible for creating and managing estimates and jobs in the residential, commercial, and industrial lines of business.

The Estimator will meet with clients, develop quality and competitive estimates using Xactimate, manage work through completion, review budgets, and communicate progress with clients and management. Estimators will review invoices and labor timely to ensure costs are included in job costs monthly. Upon completion of required training, qualified candidates will achieve the appropriate Estimator title and position.

• Establish and maintain local-area clientele in a position to refer losses. Clientele is primarily insurance adjusters but may also include community business owners, schools, and municipalities.
• Create accurate floor plans in Xactimate Sketch.
• Maintain working knowledge of applicable building codes.
• Create and adhere to acceptable budgets and address overages as they arise.
• Use Our Client's naming convention for estimates, revised estimates, proposals, change orders, etc.
• Demonstrate knowledge of all applicable local building codes.
• Maintain construction schedules and work with trades and management to ensure work is completed on time.
• Identify and present solutions when additional resources are needed.
• Demonstrate proficiency with source removal, decontamination, mitigation, containment, ventilation, contents, and deodorization techniques.
• Demonstrate proficiency with investigative demolition, controlled demolition, decontamination, structure cleaning, and deodorization services.
• Participate in continued training through Our Client's training programs, including Basic Xactimate training, in preparation for Estimator Level 2 or 3 User Certification testing, depending on the Estimator role.
• Independently manage assigned work.
• Maintain vehicle safety and maintenance inspections and keep vehicles in a clean, serviceable condition.
• Complete all accident, injury, and incident reporting forms as required and in a timely manner.
• Demonstrate strong analytical, quantitative, and problem-solving skills.
• Maintain excellent verbal and written communication skills.
• Assist in development and continuous improvement efforts to establish Our Client as a world-class organization in the industry.
• Comply with company and department policies, procedures, guidelines, and standards.

• Develop and maintain a client book of business based on Estimator, Senior Estimator, General Estimator, and Executive General Estimator requirements.
• Serve as the primary contact with owners, adjusters, and consultants.
• Develop scopes, negotiate, and reach agreements with customers.
• Use Our Client's standard format for estimates.
• Coordinate after-hours emergency services as directed, including board-ups, water damage, fire and smoke damage, and vandalism.
• Consistently identify potential site hazards such as asbestos, lead paint, mold, etc.
• Conduct oneself professionally and courteously at all times.
• Be proactive in conveying information and immediately responsive to requests for information.
• Apply industry TPA Program standards and ensure compliance with requirements.
• Demonstrate a comprehensive understanding of customer service principles and practices.
• Work under time constraints to meet specific timelines.
• Demonstrate attention to detail and a keen sense of safeguarding other people's property and information.
• Attend Our Client-sponsored operations and safety training courses as required.

• English literacy and fluency.
• Understanding of MSDS Data Sheets and their applicability to jobs.
• Ability to use Our Client's Estimate Format Standards for Xactimate estimates, proposals, etc.
• Extensive customer service experience.
• Advanced Microsoft Office skills.
• Experience with Xactimate.
• Professional demeanor and appearance with excellent telephone skills.
• Ability to work well with others and maintain professional interactions with co-workers and vendors.

• Frequent lifting of over 50 lbs. unassisted.
• Sitting for extended periods of time.
• Manual dexterity required for keyboarding and other repetitive tasks.
• Ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Client offers competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off. This position has a pay rate of $70,304 annually, with opportunities for commission and additional compensation.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, or requirements for personnel so classified.