Acs Auditor Jobs (NOW HIRING)

SPECIALIST (INCIDENTS & INVESTIGATIONS)-PCM DEPARTMENT

Full Time/Part Time Regular Full Time

Total Hours Per Week 35

From Salary $65,000

To Salary $75,000

Job Summary:

The Specialist – PCM conducts investigations and supports incident management activities across agency programs, including the review, tracking, analysis, and follow-up of incidents, complaints, allegations, and regulatory concerns. This position promotes timely and objective investigations, regulatory compliance, operational accountability, risk reduction, and the consistent application of Performance & Compliance Management standards.While this position’s primary assignment is to conduct investigations and support incident management activities across agency programs, the Specialist – PCM may also perform compliance monitoring, audits, evaluations, quality monitoring, training, and other PCM responsibilities based on agency and departmental priorities.

Duties & Responsibilities: Investigations &Incident Management

Conductinvestigations related to incidents, complaints, and regulatory concerns acrossprograms, as assigned

Developinvestigative plans; identify relevant witnesses, records, policies, regulatoryrequirements, and other evidence necessary to address each allegation orconcern

Performinterviews, collect statements, and review documentation to ensure thorough andobjective investigations

Analyzetestimonial, documentary, electronic, and physical evidence to reach objective,evidence-supported findings and identify any immediate safety, compliance, oroperational concerns requiring escalation

Prepareclear, comprehensive investigative reports with findings and recommendations

Ensureinvestigations are completed in a timely manner and in compliance with allapplicable regulatory standards, including but not limited to the NYS JusticeCenter, OPWDD, OMH, ACS, DOH, OCFS, NYSED, and other relevant Federal, State,and local oversight entities

Trackand monitor incident data and follow-up actions

Audit, Evaluation & QualityMonitoring

Conductprogram audits, compliance reviews, performance evaluations, and case recordreviews across assigned programs

Monitorprogram performance indicators, regulatory requirements, and compliancemetrics.

Identifycompliance gaps, trends, and opportunities to strengthen internal controlswhile providing actionable recommendations

Supportthe development, implementation, monitoring, and follow-up of corrective actionplans

Participatein internal and external audits, including PAMS, VARs, surveys, site visits,and other regulatory reviews as assigned

Data, Reporting &Trend Analysis

Collect,analyze, and interpret data related to incidents, audits, and programperformance

Developand maintain tracking systems, logs, and databases

Generaterecurring and ad hoc reports regarding audit findings, compliance trends,regulatory performance, corrective actions, and organizational risk

Identifypatterns and emerging risks and provide recommendations for mitigation

Supportleadership with data-driven insights for decision-making

Provide technical assistance andsupport to program leadership and staff regarding compliance requirements,investigations, audits, corrective actions, and quality-improvement initiatives

Conduct staff training on incidentmanagement, regulatory requirements, investigative processes, and auditfindings

Participate in new-hire training, asneeded, to provide instruction on incident reporting requirements,investigative processes, staff responsibilities, and cooperation with agencyinvestigations

Contribute to internal committees,meetings, and quality-improvement initiatives

Collaborate with cross-functionalteams to promote alignment with regulatory requirements and agency compliancestandards

Flexibility &Operational Support

Adjust workload and priorities basedon agency priorities, departmental needs, regulatory changes, and emergingissues

Provide cross-functionalcollaboration and support based on operational needs and departmentalpriorities

Perform other duties andresponsibilities as assigned

Education & Experience

• Bachelor’s degree in Social Work, Psychology, Public Administration, Healthcare, or a related field required; equivalent combination of education and relevant professional experience may be considered in lieu of the degree
• Minimumof 1–3 years of experience in compliance, investigations, quality improvement,auditing, or related field preferred
• Experienceworking within regulated environments (NYS Justice Center, OPWDD, OMH, ACS,DOH, OCFS, NYSED, and other relevant Federal, State, and local oversightentities) strongly preferred

Physical Requirements:

Prolongedperiods of sitting at a desk and working on a computer

Abilityto lift up to 25 pounds if needed

Requiredto commute to other agency locations as needed