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Acd Developer Jobs (NOW HIRING)

Allwyn Corporation

Call Center Engineer (ACD Specialist)

$17.25 - $21.50/hr

Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya) to support and optimize contact center operations. This role involves troubleshooting call routing ...

ACD Direct

Techops Engineer -Mid Level

Farmington, UT · Remote

$52K - $85K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our ... What You Bring * 1-4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a ...

ACD Direct

Techops Engineer -Senior Level

Farmington, UT · Remote

$99K - $136K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our ... What You Bring * 5+ years of professional experience in DevOps, Site Reliability Engineering (SRE), ...

ACD Direct

Account Executive

Farmington, UT · Remote

$48K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our ... Ensures all emails, tickets and programming tasks assigned are responded to within twenty-four ...

ACD Direct

Account Executive

Farmington, UT · On-site

$48K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our ... Ensures all emails, tickets and programming tasks assigned are responded to within twenty-four ...

ACD Direct

Account Executive

Farmington, UT · Remote

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our ... Ensures all emails, tickets and programming tasks assigned are responded to within twenty-four ...

Info Origin Inc.

Amazon Connect Developer

Woodlawn, MD · On-site

Amazon Connect Developer Location: Woodlawn, MD Onsite 5 Days/Week We are looking for an ... Strong experience with IVR, ACD, Call Routing & Skill-Based Routing * Development experience with ...

New

Computer Futures

Senior Telecom Analyst

Houston, TX · On-site

Including the ability to build and manage agents and phone sets, ACD, programming new routing and knowledge of Historical and Real Time Reports. Other * Possess and have ability to apply broad ...

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Acd Developer information

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How much do acd developer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for acd developer in the United States is $57.25, according to ZipRecruiter salary data. Most workers in this role earn between $51.20 and $65.87 per hour, depending on experience, location, and employer.

What are popular job titles related to Acd Developer jobs?

For Acd Developer jobs, the most frequently searched job titles are:

Infographic showing various Acd Developer job openings in the United States as of July 2026, with employment types broken down into 82% Full Time, 3% Part Time, and 15% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $119,080 per year, or $57.2 per hour.

Call Center Engineer (ACD Specialist)

Remote

Lumen Solutions Group, Inc.
See more jobs at Lumen Solutions Group, Inc.external

$17.25 - $21.50/hr

Other

Re-posted 3 days ago

Job description

Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.
Job Title - Call Center Engineer (ACD Specialist)
Location - Washington, DC (Remote)
Job Type - Contract
Job Description
Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya) to support and optimize contact center operations. This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability of voice and digital channels.
Skills:
  • ACD person not PBX.
  • Avaya ACD experience preferred but at least one ACD platform experience required including understanding of ACD platform components, call routing logic and call flow configuration and debugging.
  • Understand call center terminology and integrations such as CTI, VRU, call recording, WFM, SMS/Chat/Text, etc.
  • Ability to read troubleshooting traces.
  • IVR troubleshooting and basic design understanding.
  • Trunking (SIP trunks) and toll fraud knowledge including carrier terminology including toll-free numbers, DID numbers, DNIS, ANI, etc. plus AT&T Route Its usage knowledge.
  • Basic network knowledge including TCP/IP fundamentals, VoIP (SSIP, SRTP) concepts, LAN/WAN basics and understanding of call quality factors (latency, jitter, packet loss).
  • ODBC configuration and writing SQL queries.
  • Basic XML review and interpretation.
  • Microsoft office knowledge plus file transfer software.
  • Basic ITIL processes and procedures along with incident management, change management, escalation handling and ability to work under pressure in real-time environments.
  • Experience with ticketing systems such as Service Now, monitoring tools and reporting dashboards.
  • Ability to troubleshoot call routing issues, root cause analysis, log analysis, and interpreting system alerts.
  • Performance monitoring includes call volume, queue wait times, abandon rates, etc.
  • Understanding of basic workforce management concepts, service level agreements, KPIs
  • Basic Windows PC skills.
  • Basic understanding of VM solutions aka Cloud solutions such as AWS or Azure.
  • Must be a team player and willing to share information freely.
  • Clear verbal and written communication skills, ability to explain technical issues to non-technical users and collaborate with network teams, application teams and business stakeholders.
  • Must share on-call support as we are a 24x7 support group, ability to write / update documentation (runbooks, diagrams, etc.).
  • Understanding of data privacy (PCI, PII and HIPPA), access control and permissions and following compliance standards.

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

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