Respond to supplier/vendor requests regarding payment status of outstanding invoices
Will work with the Case Management System (Salesforce) in the resolution of open tickets.
Will speak directly with suppliers to assist in the resolution of invoicing issues
Log in and navigate the Oracle R12 procure to pay screens to troubleshoot reported invoice issues.
Deal professionall and patiently when speaking with external (suppliers) and internal (managers/employees) constituents.
Where necessary, will escalate tickets to other team members to assist in resolution.
The key metric is to get invoice issues resolved and the invoices into the payment queue.
College degree preferred
Must have comprehensive AP experience; must understand the AP workflows
Must have experience with the Oracle R12 AP system (5+ years preferred)
Must have exceptional communication skills
Must have exceptional customer facing skills
Must have experience working with both outside suppliers as well as inside managers regarding AP issues/concerns.
Must have a track-record of satisfying even the most irrational and irate customers (external and internal)
Must be an independent worker able to work with minimal supervision
Must have boundless energy
Must be willing to work OT
Must be able to work on-site Mon-Fri (no remote)
Must be professional and polite
Must be extremely organized
Must be able to hit the ground running
Must have experience working with a case management tool (SalesForce preferred)
Must be a quick learner and able to adapt quickly to changing priorities