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Accounting Customer Service Jobs (NOW HIRING)

Innovu

Staff Accountant

Pittsburgh, PA · On-site

$70K - $85K/yr

Support the Finance Manager in software revenue recognition, contract accounting, customer ... Strong sense of customer service to address Finance's internal customers' needs consistently and ...

United States Coast Guard

Culinary Specialist

Petaluma, CA · On-site

$40.40K - $54.20K/yr

Customer service-focused? Skills You'll Learn Food preparation Menu planning Accounting and inventory management Training You'll Get * CSs receive a 13-week rating course in Petaluma, CA, with ...

Dexian

Customer Service Specialist

Oakdale, MN · Hybrid

$45K - $50K/yr

Financial Services, Investment Advisory, Billing, Accounting, Customer Service, Advisor Support, Client Support, Operations Support, Account Management, Broker-Dealer, Financial Advisor, Support ...

United States Coast Guard

Culinary Specialist

Petaluma, CA

$40K - $53.70K/yr

Customer service-focused? Skills You'll Learn Food preparation Menu planning Accounting and inventory management Training You'll Get * CSs receive a 13-week rating course in Petaluma, CA, with ...

Innovu

Staff Accountant

Pittsburgh, PA

$53.40K - $70.40K/yr

Support the Finance Manager in software revenue recognition, contract accounting, customer ... Strong sense of customer service to address Finance's internal customers' needs consistently and ...

Innovu, LLC

Staff Accountant

Pittsburgh, PA · On-site

Support the Finance Manager in software revenue recognition, contract accounting, customer ... Strong sense of customer service to address Finances internal customers needs consistently and ...

Royal Speedway Inc

Service Manager

Tucson, AZ

Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep ... Capable to resolve high-level reporting, accounting, customer relations and inter-departmental ...

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How much do accounting customer service jobs pay per year?

As of May 30, 2026, the average yearly pay for accounting customer service in the United States is $95,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Accounting Customer Service Representative, and why are they important?

To thrive as an Accounting Customer Service Representative, you need a solid understanding of basic accounting principles, strong numerical accuracy, and typically a background in finance or accounting. Familiarity with accounting software (such as QuickBooks or SAP), CRM systems, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively resolving client inquiries and fostering positive relationships. These skills ensure accurate account management, efficient issue resolution, and high client satisfaction in a financial services environment.

How does an Accounting Customer Service representative typically collaborate with other departments to resolve client issues?

An Accounting Customer Service representative regularly works with teams such as Accounts Receivable, Billing, and Sales to address client inquiries and resolve discrepancies. Collaboration often involves gathering payment details, clarifying invoice questions, and ensuring that account information is accurate and up to date. Effective communication and detailed record-keeping are key, as representatives must relay client concerns and coordinate solutions efficiently across departments. This cross-functional teamwork helps ensure a smooth client experience and timely resolution of financial matters.

What is an Accounting Customer Service representative?

An Accounting Customer Service representative is a professional who assists customers with questions or issues related to accounting processes, such as billing, invoices, payments, and account discrepancies. They act as a bridge between the accounting department and clients, ensuring clear communication and prompt resolution of financial queries. Their role often includes explaining billing details, processing payment adjustments, and maintaining accurate records to support both customers and internal teams.

What is the difference between Accounting Customer Service vs Bookkeeper?

AspectAccounting Customer ServiceBookkeeper
CredentialsBasic accounting knowledge, customer service skillsBookkeeping certification or experience, basic accounting skills
Work EnvironmentCustomer support centers, finance departmentsAccounting firms, small businesses, finance departments
Employer & IndustryFinancial services, retail, healthcareSmall to medium-sized businesses, accounting firms
Primary FocusAssisting customers with billing, payments, account inquiriesRecording financial transactions, maintaining ledgers

While both roles involve finance and customer interaction, Accounting Customer Service focuses on assisting clients with billing and account questions, whereas a Bookkeeper handles financial record-keeping and transaction management. The roles often overlap in skills but differ in daily responsibilities and focus areas.

More about Accounting Customer Service jobs
What cities are hiring for Accounting Customer Service jobs? Cities with the most Accounting Customer Service job openings:
What states have the most Accounting Customer Service jobs? States with the most job openings for Accounting Customer Service jobs include:
What job categories do people searching Accounting Customer Service jobs look for? The top searched job categories for Accounting Customer Service jobs are:
Accounting Customer Service jobs near you

Customer Service Accounting Representative - Entry Level

Great American Insurance Company

Cincinnati, OH • Hybrid

$15.25 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Great American Insurance Group rating

8.8

Company rating: 8.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

53rd of 259 rated insurance

Job description

Customer Service Accounting Representative

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Financial Division oversees all accounting and financial reporting for American Financial Group and Great American Insurance Group.

Great American's Property & Casualty Finance Division is looking for a Customer Service Accounting Representative to join our Specialty Accounting team. This is an entry level position, and the primary function is customer service. This position is based out of the downtown Cincinnati office. Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

  • Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures. May provide support in one or more areas (i.e., general accounting, accounts receivable, accounts payable, direct bill, etc.).
  • Accounts Receivable:
    • Processes and verifies cash receipts, cash application, claims, and/or overdue invoices.
    • May download/retrieve payment information from bank records.
    • May be responsible for updating and/or keeping records (i.e., customer account information (balances, delinquencies, etc.) incomplete files, ACH information, etc.).
    • May send follow up inquiries on delinquent accounts.
  • Accounts Payable:
    • Responsible for compiling amounts owed, verifying invoices, preparing vouchers, issuing checks for payment, and recording transactions.
    • Maintains all payment records.
  • Direct Bill:
    • Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance. May require extensive inbound phone support.
    • Develops and uses working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries.
    • May follow-up on delinquent accounts.
  • May reconcile payments/receipts with account information.
  • May gather data to compile reports and/or create ad hoc reports as needed.
  • Complies with appropriate regulations and/or company policies/guidelines.
  • Contacts other departments and/or outside agencies to resolve problems.
  • Performs other duties as assigned.

Job Requirements

  • High School Diploma or equivalent.
  • Generally, 0 to 2 years of related experience.

Business Unit: Property & Casualty Finance

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

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