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Account Rep Jobs in Virginia (NOW HIRING)

City of Norfolk

Account Representative

Norfolk, VA

$45K - $52K/yr

Description The Department of Utilities is seeking qualified candidates for a Account Representative in our Water Accounts Division. The person in this position will be providing quality customer ...

City of Norfolk, VA

Account Representative

Norfolk, VA · On-site

$45K - $52K/yr

Water Accounts Opening Date: 08/14/2026 Closing Date: 9/13/2026 11:59 PM Eastern Description The Department of Utilities is seeking qualified candidates for a Account Representative in our Water ...

Dover Corporation

Account Representative

Richmond, VA · On-site

Job Title: Account Representative Location: Richmond, VA What we're looking for: We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and ...

Firstsource

$19/hr

Digitial Account Representative - Full-Time Company: Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour Start Date: Monday September 21st Schedule: * Training: Monday to Friday, 8:30AM ...

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All JobsAccount Rep JobsAccount Rep Jobs in Virginia

Account Rep information

See Virginia salary details

$25.8K

$55.9K

$91.2K

How much do account rep jobs pay per year?

As of Aug 22, 2026, the average yearly pay for account rep in Virginia is $55,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $69,900.00 per year, depending on experience, location, and employer.

How does an account rep typically collaborate with other departments to meet client needs?

Account Reps regularly work with teams such as sales, marketing, and customer support to ensure client satisfaction and address any concerns. They act as the main point of contact for clients, relaying feedback and requirements internally to coordinate solutions efficiently. This cross-functional collaboration is essential for developing proposals, resolving issues, and delivering products or services that meet client expectations. Strong communication skills and an understanding of each department’s processes are key to success in this collaborative environment.

What are the key skills and qualifications needed to thrive as an account rep, and why are they important?

To thrive as an Account Representative, you need strong sales acumen, customer relationship management abilities, and usually a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, proficiency in Microsoft Office Suite, and sometimes industry-specific certifications are often required. Excellent communication, negotiation, and problem-solving skills distinguish top performers in this role. These competencies are vital for building client trust, achieving sales targets, and maintaining long-term business relationships.

What is the difference between Account Rep vs Customer Service Representative?

AspectAccount RepCustomer Service Representative
Required CredentialsHigh school diploma; sometimes college coursework in business or related fieldsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, client meetings, sales-focusedCall centers, retail, or office environments, focus on support
Employer & Industry UsageSales, finance, insurance, and B2B sectorsRetail, telecommunications, hospitality, and service industries
Common Search & Comparison IntentSales-oriented roles, client managementCustomer support, issue resolution

While both roles involve interacting with clients, Account Reps focus on sales, account management, and building client relationships, often in a B2B context. Customer Service Representatives primarily handle support, inquiries, and issue resolution. The roles differ mainly in their goals: sales versus support, but they share similar environments and credential requirements.

Is being an account representative a good job?

An account representative is a sales or customer service role that involves managing client accounts, building relationships, and meeting sales targets. It often requires strong communication skills, product knowledge, and the ability to work in a team environment. Job satisfaction depends on individual preferences, company culture, and compensation, but it can offer opportunities for career growth and performance-based incentives.

What does an account representative do?

An account representative manages client accounts by building relationships, understanding client needs, and providing solutions to ensure customer satisfaction. They often handle sales, renewals, and support, using communication and organizational skills to meet sales targets and maintain long-term client relationships.

What skills do you need to be an account representative?

An account representative needs strong communication and interpersonal skills to build client relationships, as well as sales abilities to promote products or services. Organizational skills and familiarity with customer management tools like CRM software are also important for managing accounts effectively.

What cities in Virginia are hiring for Account Rep jobs?

Cities in Virginia with the most Account Rep job openings:

Account Rep jobs near you
Infographic showing various Account Rep job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,927 per year, or $26.9 per hour.

Employee Benefits Account Representative

LD&B Insurance and Financial Services

Harrisonburg, VA • On-site

$25.01 - $46.37/hr

Full-time

Re-posted 26 days ago

Job description

Job Type
Full-time
Description
*This position may be offered as an Associate Account Representative depending on experience and qualifications
The Employee Benefits Account Representative is an energetic professional interested in helping our business grow through constructive, empathetic conversations and by providing remarkable customer service. This individual must be a self-starter who thrives in a fast-paced, team environment and who exhibits exceptional interpersonal relationship skills. The successful Employee Benefits Account Representative will communicate and coordinate with their colleagues in their specific division and in our overall organization to deliver optimal levels of care for our clients and to achieve divisional and organizational objectives. With this backdrop in mind, the Employee Benefits Account Representative communicates directly with clients, prospects, partners and vendors through a variety of channels in order to educate, problem solve, process, identify solutions and create calm depending upon situational demands. As a representative of the organization, the Employee Benefits Account Representative aligns personally with the organization's values as reflected in the LD&B BLUEprint and models these values on a daily basis.
Essential Duties & Responsibilities
  • Understand the complexities and nuances of employee benefits and self-funding and respond to large employer and participant needs.
  • Maintain a positive, empathetic and professional demeanor toward clients, colleagues and vendors at all times.
  • Demonstrate communication and customer relationship skills and understand how to utilize the division's products and services to meet clients' needs.
  • Manage a standard-sized or moderately complex group of clients and cooperate with colleagues to serve all clients within the division.
  • Provide prompt, accurate, courteous and customer-focused service to clients. Service includes responding to questions, resolving complaints, processing requests, providing information, researching problems and developing solutions.
  • Provide feedback to the Division manager concerning the efficiency and effectiveness of the customer service process and collaborate with others in the division to develop, implement and meet division goals.
  • Maintain accurate, complete and timely records of all activity in the appropriate agency and partner data management systems.
  • Demonstrate regular and reliable attendance.
  • Maintain a strong work ethic with a total commitment to success and consistently demonstrate our BLUEprint values every day.
  • Other duties as assigned.

Requirements
Education, Requirements, Qualifications & Skills
  • High school diploma or equivalent required.
  • Prior customer service experience required.
  • Current appropriate licenses, certifications or credentials necessary and applicable to the division, including maintenance of same, or the ability to obtain these licenses, certifications or credentials.
  • Must be a self-starter and capable of completing tasks with little or no supervision.
  • Exceptional oral and written communications skills.
  • Strong organizational, analytical and problem solving skills.
  • Ability to understand and adhere to all requirements related to information security, privacy and confidentiality at all times.

Physical Requirements
  • Must be physically able to work 38 hours per week.
  • Must be able to sit for long periods of time, including while extensively using computers and associated or similar technology.
  • Must have the ability to hear, see, and speak.
  • Must be able to stand, sit, walk, use repetitive small motor activity, use hands and fingers, reach with hands and arms, stoop, kneel and ascend or descend stairs.
  • Occasionally required to lift and carry up to 20 pounds.
  • Perform with a high-energy level and the capability to handle stressful situations on a daily basis.
  • Must maintain a valid driver's license and have the ability to operate a motor vehicle.
  • Must be able to drive and to travel unaccompanied in diverse weather conditions.

Salary Description
$25.01-$46.37

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