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Account Operations Manager Jobs in Waterloo, ON (NOW HIRING)

Gordon Food Service

NMU Regional Manager

Milton, ON

Facilitates communication, cooperation, and teamwork between the Account Management team and other operational departments and management teams, partnering to ensure continuous improvement of the ...

Toast

Inside Account Executive

Kitchener, ON · Hybrid

Generate list of prospective restaurants and manage the entire sales cycle from initial call to ... operations, or a relatable field and industry * Strong communication, organizational and ...

Toast

Inside Account Executive

Waterloo, ON · Hybrid

Generate list of prospective restaurants and manage the entire sales cycle from initial call to ... operations, or a relatable field and industry * Strong communication, organizational and ...

Toast

Inside Account Executive

Guelph, ON · Hybrid

Generate list of prospective restaurants and manage the entire sales cycle from initial call to ... operations, or a relatable field and industry * Strong communication, organizational and ...

Gallagher

Commercial Account Executive

Waterloo, ON · On-site +1

Build and maintain a knowledge base of coverage lines as well as risk management solutions and ... Operations. * Conduct property risk assessments, including reviewing construction type, age ...

Open Text Corporation

Service Manager

Waterloo, ON · On-site

Oversee end-to-end service delivery operations for assigned client accounts. * Monitor service ... Escalation Management * Lead resolution efforts for high-priority incidents and service escalations.

Spark Power

Business Development Manager

Cambridge, ON · On-site

$90K - $115K/yr

Identify strategic customer accounts/prospects and develop annual sales account plans * Secure ... Working with the Marketing and Operations teams, provide support in the planning, execution and ...

Spark Power

Business Development Manager

Cambridge, ON · On-site

CA$90K - CA$115K/yr

Identify strategic customer accounts/prospects and develop annual sales account plans * Secure ... Working with the Marketing and Operations teams, provide support in the planning, execution and ...

Campus Living Centres

General Manager

Kitchener, ON · On-site

Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and ... Ensure scheduling is reflective of the propertys operation Administrative * Prepare and/or ...

Campus Living Centres

General Manager

Kitchener, ON

Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and ... Ensure scheduling is reflective of the property's operation Administrative * Prepare and/or ...

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All JobsAccount Operations JobsAccount Operations Manager JobsAccount Operations Manager Jobs in Waterloo, ON

Account Operations Manager information

What does an account operations manager do?

An Account Operations Manager oversees the daily operations related to client accounts within a company. Their role involves coordinating between sales, customer service, and operations teams to ensure client needs are met efficiently. They are responsible for streamlining processes, resolving client issues, and optimizing account performance. Additionally, Account Operations Managers analyze data to improve workflows and maintain strong client relationships, ensuring overall satisfaction and retention.

What are the key skills and qualifications needed to thrive as an account operations manager?

To thrive as an Account Operations Manager, you need strong analytical skills, expertise in account management, and a background in business administration or a related field. Familiarity with CRM platforms, data analysis tools, and project management software is typically required, alongside certifications like PMP or Six Sigma being advantageous. Excellent communication, problem-solving abilities, and leadership skills help drive team performance and client satisfaction. These capabilities ensure efficient account operations, smooth client experiences, and achievement of business objectives.

What are some common challenges faced by account operations managers, and how can they be addressed?

Account Operations Managers often encounter challenges such as balancing multiple client accounts, streamlining internal processes, and ensuring clear communication between cross-functional teams. To address these challenges, it's important to implement efficient workflow systems, set realistic timelines, and foster open collaboration with sales, finance, and customer service departments. Regularly reviewing account performance and being proactive about problem-solving can also help maintain strong client relationships and operational excellence.

Is an account operations manager a high paying job?

An account operations manager typically earns a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting responsibilities such as overseeing account processes and team coordination.

What job categories do people searching Account Operations Manager jobs in Waterloo, ON look for?

The top searched job categories for Account Operations Manager jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Account Operations Manager jobs?

Cities near Waterloo, ON with the most Account Operations Manager job openings:

Account Operations Manager jobs near you
Infographic showing various Account Operations Manager job openings in Waterloo, ON as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Customer Success Manager

ReturnPro

Brantford, ON • On-site

Full-time

Re-posted 21 days ago

Job description

At ReturnPro, the Account Manager is the face of the company. You are the person our clients trust, the one who holds the relationship together, and the bridge between what we promise and what we deliver. You will own every dimension of the client experience, from day-to-day communications to long-term account growth, making sure our clients feel like they always have someone in their corner.

This isn't just a relationship-management role. You will have deep visibility into the operational engine behind each account and be accountable for the financial and service outcomes that keep our clients coming back and growing with us.

WHAT YOU'LL DO

Client Relationship & Experience

  • Be the primary point of contact, clients know your name and trust your word

  • Serve as the buffer between business operations and the client, ensuring clear and consistent communication at every touchpoint

  • Stay in the loop on all client communications, nothing falls through the cracks on your watch

  • Own the delivery of the client experience on behalf of ReturnPro, including tracking and meeting agreed KPIs

  • Map each client's organizational structure and actively build relationships across their team, not just with your primary contact

  • Identify opportunities to deepen and expand each relationship over time

Internal Ownership & Accountability

  • On every program you own, you are responsible for driving ReturnPro's internal expectations, not just the client's. That means:

    • Revenue: holding the line on revenue expectations and identifying growth levers within the account

    • Supply Chain: staying close to all activity across Receiving, Check-in, VAS, and Fulfillment, and flagging issues before they become problems

    • ReCommerce & Fulfillment: ensuring performance benchmarks are met across both channels

    • Gross Margin: identifying expected gross margin by activity type and proactively surfacing bottlenecks that erode margin

    • Business Development: continuously looking for ways to grow the account, expand scope, and unlock new value for both the client and ReturnPro

Success at ReturnPro

  • You’re a natural relationship-builder, people trust you quickly and feel confident you're in control

  • You balance the interests of the client and the business without losing sight of either

  • You're detail-obsessed but never lose the big picture

  • You communicate proactively — you don't wait to be asked

  • You're comfortable in the weeds of supply chain and operations, not just in the boardroom

  • You treat gross margin as a shared responsibility and know how to diagnose it

  • You find energy in growing accounts, not just maintaining them

Ready to be the face of ReturnPro?

We'd love to hear from you.

Apply