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Account Manager Transportation Jobs in Arizona (NOW HIRING)

Insurance Office of America

$88K - $95K/yr

Account Manager - Commercial Lines Remote: Arizona , California, Idaho, Nevada, Oregon, Utah and Washington residents Supporting: IOA - Salt Lake City | Book Focus: Commercial Transportation ...

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Account Manager Transportation information

What does an account manager in transportation do?

An Account Manager in Transportation is responsible for managing relationships with clients who require shipping and logistics services. They coordinate with carriers, oversee the movement of goods, address client concerns, and ensure that all transportation activities meet client expectations and contractual obligations. Their role often includes developing new business, negotiating rates, and ensuring timely delivery of goods. Account Managers act as the main point of contact between the client and the transportation company, working to optimize logistics solutions and maintain high customer satisfaction.

How does an account manager in transportation typically collaborate with logistics and operations teams to meet client needs?

Account Managers in Transportation work closely with logistics and operations teams to ensure that client shipments are delivered on time and according to specifications. They act as the primary point of contact between clients and internal departments, communicating client requirements, resolving delivery issues, and coordinating schedules. Regular meetings and real-time updates help them address challenges quickly and maintain high customer satisfaction. This collaboration is essential for streamlining processes, minimizing delays, and providing tailored solutions for complex transportation needs.

What are the key skills and qualifications needed to thrive as an account manager in transportation, and why are they important?

To thrive as an Account Manager in Transportation, you need strong sales acumen, industry knowledge, and experience in logistics or supply chain management, often supported by a relevant degree. Familiarity with transportation management systems (TMS), CRM software, and freight tracking tools is typically required. Outstanding communication, problem-solving, and relationship-building skills help you excel in managing client accounts and resolving issues. These abilities are essential for ensuring customer satisfaction, retaining business, and driving growth in a competitive transportation sector.

What is the difference between Account Manager Transportation vs Customer Service Representative Transportation?

AspectAccount Manager TransportationCustomer Service Representative Transportation
CredentialsRelevant industry experience, sometimes certifications in logistics or transportationHigh school diploma or equivalent, customer service training
Work EnvironmentOffice-based, client-facing, often involves travel to client sitesOffice or call center, handling customer inquiries
Employer & Industry UsageLogistics companies, freight carriers, transportation firmsTransportation companies, freight brokers, shipping providers

While both roles involve interaction with transportation services, the Account Manager Transportation focuses on managing client accounts, developing relationships, and ensuring service satisfaction. In contrast, the Customer Service Representative Transportation primarily handles customer inquiries, resolves issues, and provides support. The Account Manager typically requires more industry experience and client management skills, whereas the Customer Service Representative emphasizes communication and problem-solving abilities.

Is an account manager transportation an entry level position?

An account manager transportation role is typically not an entry-level position; it usually requires prior experience in logistics, customer service, or sales, along with strong communication and organizational skills. Many employers prefer candidates with a few years of industry experience or relevant certifications, such as freight or transportation management training.

What degree do you need to be an account manager transportation?

An account manager in transportation typically needs at least a bachelor's degree in fields such as business, logistics, supply chain management, or transportation. Relevant skills include strong communication, customer service, and knowledge of transportation management systems; certifications like the Certified Transportation Professional (CTP) can also be beneficial.

What are the most commonly searched types of Account Transportation jobs in Arizona?

The most popular types of Account Transportation jobs in Arizona are:

What are popular job titles related to Account Manager Transportation jobs in Arizona?

For Account Manager Transportation jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Account Manager Transportation jobs in Arizona look for?

The top searched job categories for Account Manager Transportation jobs in Arizona are:

What cities in Arizona are hiring for Account Manager Transportation jobs?

Cities in Arizona with the most Account Manager Transportation job openings:

Account Manager Transportation jobs near you
Infographic showing various Account Manager Transportation job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Commercial Insurance Account Manager - Transportation / Trucking

Insurance Office of America

Queen Creek, AZ • On-site

$88K - $95K/yr

Full-time

Medical, Retirement

Posted 9 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

58th of 315 rated insurance

Job description

Job Description:

Title: Account Manager - Commercial Lines

Remote: Arizona, California, Idaho, Nevada, Oregon, Utah and Washington residents

Supporting: IOA - Salt Lake City | Book Focus: Commercial Transportation & Trucking

Requirement: active P&C license and commercial transportation/trucking experience
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role:Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.


Key Responsibilities:

  • Technical Competence: Maintain technical competence and industry expertise.

  • Team Leadership: Direct daily activities of the account management team.

  • Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.

  • Policy Management: Manage policy expirations and renewals.

  • Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.

  • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.

  • System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

  • Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion.

  • Communication:Maintain frequent, transparent communication with the account team regarding workload status and any issues.

  • Service Excellence:Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.

  • Policy Compliance:Stay updated on company policies and procedures.

  • Continuous Improvement:Seek and adopt best practices to improve individual and team performance.

  • Champion IOA Values:Demonstrate integrity and leadership.


Ideal Candidate Qualifications:

  • 3+ years of account management experience, or 5+ years in the insurance industry

  • Thorough knowledge of insurance brokerage and client needs

  • Required active licensing; professional designation (CIC or equivalent) preferred

  • Strong analytical, problem-solving, and decision-making skills

  • Exceptional customer service, communication, multitasking, and organizational skills

  • Proficiency in MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


What to Expect (Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $88,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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