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Account Manager Key Account Manager Jobs in Michigan

Minth North America

Senior Key Account Manager

Wixom, MI · On-site

$100K - $115K/yr

  • Medical

  • Retirement

The Senior Key Account Manager will manage and maintain all assigned accounts, identify future business opportunities and develop strong customer relationships. To identify, troubleshoot and ...

Bosch Group

Senior Key Account Manager

Plymouth, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Senior Key Account Manager, you play a critical role in customer relationship and account strategy, ensuring customer satisfaction and long-term growth. This role will have a heavy focus in ...

Bosch Group

Senior Key Account Manager

Plymouth, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Senior Key Account Manager, you play a critical role in customer relationship and account strategy, ensuring customer satisfaction and long-term growth. This role will have a heavy focus in ...

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Account Manager Key Account Manager information

Is a key account manager better than an account manager?

A key account manager is a specialized role within account management focused on maintaining and growing relationships with the company's most important clients. While both roles require strong communication and negotiation skills, key account managers typically handle larger accounts and may have more strategic responsibilities than general account managers.

What does an account manager key account manager do?

An account manager or key account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met, and identifying opportunities for upselling or cross-selling. They serve as the primary point of contact between the company and the client, often coordinating with sales, marketing, and support teams. Strong communication, negotiation skills, and familiarity with customer relationship management (CRM) tools are essential for success in this role.

How much do account managers key account managers make?

Key account managers typically earn a median annual salary between $70,000 and $120,000, depending on experience, industry, and location. Senior or specialized account managers with strong negotiation skills and certifications can earn higher compensation, often including bonuses and commissions based on performance.

What is the difference between Account Manager Key Account Manager vs Customer Service Representative?

AspectAccount Manager Key Account ManagerCustomer Service Representative
CredentialsRelevant sales or business management experience, sometimes certifications in account managementCustomer service training, communication skills
Work EnvironmentClient-facing, strategic account planning, sales-focusedSupport center, call center, or retail environment
Employer & IndustrySales-driven companies, B2B industries, technology, manufacturingRetail, telecommunications, service industries

The main difference is that Account Managers and Key Account Managers focus on maintaining and growing strategic client relationships, often with sales responsibilities, while Customer Service Representatives handle customer inquiries and support without a sales focus. The roles differ in scope, with Account Managers typically managing key accounts and developing long-term strategies, whereas Customer Service Representatives focus on resolving issues and ensuring customer satisfaction.

What are popular job titles related to Account Manager Key Account Manager jobs in Michigan?

For Account Manager Key Account Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Account Manager Key Account Manager jobs in Michigan look for?

The top searched job categories for Account Manager Key Account Manager jobs in Michigan are:

What cities in Michigan are hiring for Account Manager Key Account Manager jobs?

Cities in Michigan with the most Account Manager Key Account Manager job openings:

Account Manager Key Account Manager jobs near you

Operations Key Account Manager

Ascent Global Logistics

Belleville, MI • On-site

Full-time

Posted 29 days ago

Job description

About Ascent
Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent's offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers' most challenging logistics needs by providing industry-leading service and top-tier satisfaction.
Our Guiding Principles
At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and 'play hard' by creating an environment where tasks are performed with a can-do attitude from start to finish. We 'play smart' by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we 'play together' by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.
ROLE SUMMARY
The Operational Key Account Manager (OKAM) is the performance owner of a portfolio of Ascent's most important key account customers. The role is accountable for end-to-end service performance - SLAs, KPIs, continuous improvement, and cost-to-serve - across the assigned accounts. The OKAM runs the day-to-day operational cadence, owns issue resolution, and ensures Ascent delivers consistent, measurable execution on the commercial commitments made by the Growth KAM. Working closely with Operations, Control Tower, IT, and Finance, the OKAM turns performance data into customer-facing insight and continuous improvement - a hands-on, execution-focused role for a disciplined operational leader.
KEY ACTIVITIES
The six most important activities of the role:
  • Own Day-to-Day Service Performance - Accountable for SLA/KPI delivery (OTIF, TTFB, claims, win/capture) across the assigned account portfolio; run the weekly and monthly operational cadence with the customer.
  • Drive Continuous Improvement & Savings - Lead the CI roadmap for each account - identify systemic issues, deliver measurable cost-to-serve and OTIF improvements, and convert performance trends into documented savings.
  • Lead Root-Cause Analysis & CAPA - Own issue resolution, root-cause investigation, and corrective/preventive action for escalations; close the loop with Operations and the customer on sustainable fixes.
  • Maintain SOPs & Operational Governance - Design, maintain, and govern the account SOPs; ensure cross-regional consistency and smooth onboarding of new lanes, modes, or scopes awarded by the Growth KAM.
  • Deliver Performance Visibility via Power BI - Own the customer's KPI dashboards and scorecards; turn Power BI data into structured performance narratives for internal reviews and customer QBRs.
  • Coordinate Cross-Functional Execution - Act as the central bridge between the customer's operational teams, Ascent Operations, Control Tower, IT, and Finance; ensure one coordinated service delivery for the customer.

WHAT YOU WILL BRING
The successful candidate brings the following qualifications, experience, and education:
  • Freight forwarding experience is required
  • Experience with CargoWise is preferred
  • A valid passport is a plus
  • Candidates must be based in the Belleville area and able to work onsite with the customer as needed

Work Experience
  • 6+ years of progressive operational experience in logistics, supply chain, or freight forwarding - with a proven track record of managing complex, multi-modal customer accounts.
  • Demonstrated success owning SLA/KPI performance (OTIF, claims, cost-to-serve) across global, multi-region customer footprints.
  • Hands-on experience leading continuous improvement initiatives that delivered measurable savings and service-level uplift.
  • Proven ability to run root-cause analysis (5 Whys, fishbone, CAPA) and drive systemic corrective actions with Operations.
  • Experience authoring and governing SOPs, account playbooks, and onboarding documentation for complex customer flows.

Qualifications & Skills
  • Strong operational mindset - disciplined, detail-oriented, and relentless about execution against the SLA.
  • Analytical and data-driven - expert-level Power BI and Excel for KPI reporting, trend analysis, and customer scorecards.
  • Excellent communication skills - confident presenting service performance to senior customer stakeholders in QBRs and issue reviews.
  • Proven cross-functional collaboration with Operations, Control Tower, IT, and Finance without direct authority.
  • Knowledge of CargoWise or equivalent TMS, PEAK Marketplace integrations, and shipment-level data flows a strong plus.
  • Bilingual (English / Spanish) a plus, given cross-border US-MX account scope.

Educational Background
  • Bachelor's degree required - preferably in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, or a related field.
  • Advanced degree (MBA, MS in Supply Chain / Operations) a plus.
  • Relevant professional certifications strongly preferred - APICS / CSCP, Lean Six Sigma (Green or Black Belt), PMP, or equivalent.

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