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Account Manager Director Jobs in Delaware (NOW HIRING)

Based in Wilmington, DE (remote/hybrid allowed), the role reports directly to the Regional Commercial Director. Strategic Account Management * Own and accelerate portfolio growth of the organization ...

Build and manage strong relationships with key internal and external stakeholders. * Maintain a ... Direct experience with bakery manufacturers or major CPG customers. * Proven success growing ...

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Account Manager Director information

What does an account manager director do?

An Account Manager Director oversees a team of account managers and is responsible for developing and maintaining strong client relationships at a strategic level. They ensure client satisfaction, manage large or key accounts, and coordinate with internal teams to deliver solutions that meet client needs. Additionally, they often play a significant role in driving business growth, negotiating contracts, and contributing to the overall account strategy of the organization.

How does an account manager director typically balance strategic client relationships with internal team leadership responsibilities?

An Account Manager Director often serves as both the primary liaison for key clients and the leader of a team of account managers. Balancing these responsibilities involves setting clear priorities, delegating tasks effectively, and maintaining strong communication channels with both clients and internal stakeholders. Directors are expected to drive strategic growth for client accounts while mentoring their teams, ensuring high-quality service delivery, and aligning team goals with organizational objectives. This dual focus requires excellent time management and the ability to anticipate and address challenges proactively.

What are the key skills and qualifications needed to thrive as an account manager director, and why are they important?

To thrive as an Account Manager Director, you need robust experience in client relationship management, sales strategy, and a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analytics tools, and sometimes industry-specific certifications are typically expected. Outstanding leadership, negotiation, and communication skills help you build strong client partnerships and effectively lead account teams. These skills are crucial for driving revenue growth, retaining key clients, and ensuring successful team and client outcomes.

What is the difference between Account Manager Director vs Account Executive?

AspectAccount Manager DirectorAccount Executive
CredentialsBachelor's degree, experience in account management, leadership skillsBachelor's degree, sales or marketing background often preferred
Work EnvironmentOversees teams, strategic planning, client relationship managementProspecting, client meetings, sales presentations
Employer & Industry UsageMarketing, advertising, B2B servicesSales-driven industries, tech, advertising

The Account Manager Director typically leads account management teams, focusing on strategic client relationships and long-term growth. In contrast, the Account Executive primarily handles sales activities, prospecting, and closing new business. While both roles require strong communication skills and industry knowledge, the Director role emphasizes leadership and strategy, whereas the Executive role centers on sales execution and client acquisition.

Is an account manager director a high position?

An account manager director is a senior leadership role responsible for overseeing client accounts and managing teams. It is considered a high-level position within sales, marketing, or client services departments, often requiring extensive experience and strategic skills.

What are the most commonly searched types of Account Manager jobs in Delaware?

The most popular types of Account Manager jobs in Delaware are:

Infographic showing various Account Manager Director job openings in Delaware as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Account Manager - Commercial Insurance

Insurance Office of America

Wilmington, DE

$80K - $90K/yr

Full-time

Medical, Retirement

Re-posted 5 days ago


Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 315 rated insurance


Job description

Description

Job Description:

Title: Account Manager - Commercial Lines 

Remote: candidates residing in Eastern or Central Time Zones

Supporting: IOA - Charleston | Book Focus: General, Property | Requirement: active P&C license 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. 

 
Key Responsibilities: 

  • Technical Competence: Maintain technical competence and industry expertise. 

  • Team Leadership: Direct daily activities of the account management team. 

  • Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. 

  • Policy Management: Manage policy expirations and renewals. 

  • Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. 

  • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

  • System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. 

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

  • Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

  • Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

  • Policy Compliance: Stay updated on company policies and procedures. 

  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 3+ years of account management experience, or 5+ years in the insurance industry 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active licensing; professional designation (CIC or equivalent) preferred 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communication, multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $80,000.00 - $90,000.00 annually depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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