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Account Concentrix Jobs in Arizona (NOW HIRING)

Account Concentrix information

What are the key skills and qualifications needed to thrive as an account associate at Concentrix, and why are they important?

To thrive as an Account Associate at Concentrix, you generally need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic computer applications is typically required. Excellent communication, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities are crucial for delivering exceptional client support, resolving issues efficiently, and maintaining customer satisfaction in a fast-paced environment.

What are the typical day-to-day responsibilities of an account associate at Concentrix?

As an Account Associate at Concentrix, your daily tasks often include handling customer inquiries, resolving account-related issues, and providing product or service information via phone, email, or chat. You’ll collaborate closely with team members and supervisors to address complex cases and ensure customer satisfaction. The role also involves updating customer records, following up on unresolved cases, and meeting performance metrics. Working in a fast-paced, supportive environment, you’ll develop strong communication skills and gain exposure to a variety of industries, which can open doors for future growth within the company.

What is an account at Concentrix?

An account at Concentrix typically refers to a client or business that the company manages services for, such as customer support, technical assistance, or sales operations. Employees working on a Concentrix account are usually assigned to a specific client and provide tailored services based on that client's needs. This can involve handling customer inquiries, solving technical issues, or supporting business processes. The goal is to deliver high-quality service and maintain strong client relationships.

What is the difference between Account Concentrix vs Customer Service Representative?

AspectAccount ConcentrixCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, remote or on-site customer supportCall centers, retail, or remote customer support
Employer & IndustryConcentrix, BPO industry

Account Concentrix roles typically involve managing client accounts, handling complex customer issues, and may require specific certifications. Customer Service Representatives focus on assisting customers, resolving inquiries, and providing support. While both roles operate in similar environments and industries, Account Concentrix positions often involve more account management responsibilities.

What are popular job titles related to Account Concentrix jobs in Arizona?

For Account Concentrix jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Account Concentrix jobs in Arizona look for?

The top searched job categories for Account Concentrix jobs in Arizona are:

What cities in Arizona are hiring for Account Concentrix jobs?

Cities in Arizona with the most Account Concentrix job openings:

Infographic showing various Account Concentrix job openings in Arizona as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Executive Director- Business Development at Concentrix Phoenix, AZ

Payfuture Technologies

Phoenix, AZ • On-site

$140 - $210/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago


Job description

Executive Director- Business Development

Our Business Development Executive Directors enjoy the ability to leverage contacts across various verticals and a world class operations team to deliver the solution. Our team enjoys a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, and benefits, in a friendly, casual work environment. We are changing the game for our staff and our clients.

Essential Functions/Core Responsibilities

The Enterprise Seller is a complex deal creator and shaper that aligns to the prospect's imperatives and solves business problems that span the full breadth of Concentrix tech-powered solutions and human-centered services. They lead and manage the opportunity from initial sales qualification to pursuit to close, utilizing enterprise solution selling, practice area expertise and the development of productive relationships with key buyers and decision-makers at new clients. This is a strategic, individual contributor role that brings the best of sales at Concentrix within a high culture team environment that positively encourages growth and development.

Strategic Selling and Business Growth
  • Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result.
  • Proactively generates and builds new client relationships from qualification to close.
  • Demonstrates a strong understanding of CX Operations and the tech‑led solutions that innovate CX at B2B and B2C organizations.
  • Acts as a proven storyteller who can build and maintain c‑level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to, IT, CX, Operations, HR, Finance and Procurement.
  • Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan.
  • Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context.
  • Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences.
  • Supports and leads business negotiation for complex transactions and opportunities.
  • Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit.
  • Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process.
  • Provides discipline and rigor to the sales process as an expert on sales best practices.
  • Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix, involving negotiating or influencing significant matters.
Knowledge and Expertise
  • Builds and demonstrates a very clear understanding of the target client's business and their strategic business objectives and revisits these objectives in line with the client's strategic reviews.
  • Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client's industry sector.
  • Develops and executes the sales strategy across all appropriate levels of the target client organization. Can develop the long‑term growth strategy for Concentrix within the allocated accounts and in line with the sector and portfolio strategy. Supports the Portfolio and Sector Leaders in the development of that sector strategy.
  • Leverages exceptional communication skills to speak at forums both internally and externally.
Collaboration and Coordination
  • Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align sales strategies with overall business goals.
  • Provides effective and timely transition of the client relationships to the appointed Account Executive for sold deals.
  • Leverages internal resources and expertise to develop and propose high‑value and profitable solutions to clients.
  • Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales‑related tasks.
Reporting and Analytics
  • Monitors and reports on sales performance, tracking key metrics, and reports on progress to Sales Leaders.
  • Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.
  • Prepares and delivers regular reports and updates to Leaders on sales performance and metrics.
Professional Development
  • Stays updated on industry trends, emerging technologies, and best practices in sales management.
  • Participates in training and development programs to enhance skills and knowledge.
  • Actively seeks opportunities for professional growth and career advancement within the organization.
Qualifications
  • Bachelor's degree in business administration, Marketing, or a related field with 10+ years of experience as a sales hunter (B2B sales) and individual contributor.
  • Demonstrated experience in the CX tech and/or BPO marketplace where they have experience of closing complex B2B deals.
  • Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc.
  • Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor.
  • Excellent problem‑solving and conflict‑resolution abilities.
  • Ability to analyze data and use insights to lead solution build processes and win strategy creation.
  • Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
  • Self‑starter and strong time management skills.
  • Ability to work collaboratively within a team environment.
Salary and Benefits
  • Base salary range: $140,000 – $210,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
  • Benefits: medical, dental, and vision insurance; comprehensive employee assistance program; 401(k) retirement plan; paid time off and holidays; and paid learning days.
Location

USA, TX, Work‑at‑Home

Language and Time Requirements

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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