Accessibility Program Manager Jobs in Burlington, MA

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard's Financial Administration Department (FAD) is responsible for the stewardship of the University's finances, including related business processes and technology in support of the teaching and research mission of the University. Within and across the University, we aim to be exemplary colleagues, trusted partners, valued advisors, and agents of positive change. 

More about FAD: 
Within and across the University, we aim to be exemplary colleagues, trusted partners, valued advisors, and agents of positive change. 
Within our own community, we aspire to: 

• Engage with respect, honesty, and integrity  
• Cultivate equity, diversity, inclusion, and belonging  
• Welcome innovation, collaboration, and flexibility  
• Enjoy our work, grow professionally, and aim for the extraordinary

Learn more about Financial Administration (harvard.edu) and our eight reporting units. (https://finance.harvard.edu/)

Job-Specific Responsibilities:

The Strategic Training Program Manager leads the strategy, design, development, implementation, and continuous improvement of the Financial Administration Department's (FAD) learning and training programs. Serving as FAD's lead for learning strategy, organizational readiness, and user adoption, this role partners with business owners, policy experts, and stakeholders across the University to develop learning solutions that support the successful implementation of new business processes and organizational change initiatives.

This position is responsible for the end-to-end management of the learning lifecycle, including needs assessment, instructional design, curriculum development, delivery, evaluation, and continuous improvement for both instructor-led and digital learning experiences. The Strategic Training Program Manager collaborates with Schools, administrative units, and subject matter experts to develop scalable, accessible learning resources that meet the evolving needs of Harvard's diverse financial community.

As a key contributor to University-wide financial transformation initiatives, this role provides strategic project and change management support to promote organizational readiness, accelerate user adoption, and ensure the successful implementation of new technologies and business processes. By working collaboratively across functional areas, the Strategic Training Program Manager helps strengthen organizational capabilities and drive operational excellence throughout the University.

• Develop enterprise learning strategies for large-scale business transformation initiatives.

• Lead training workstreams for complex cross-functional projects.

• Partner with project leadership to develop organizational readiness, communication, and user adoption plans.

• Design, create, schedule and deliver training, both in-person and online.

• Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes).

• Partner with internal FAD stakeholders and liaise with subject matter experts regarding instructional design.

• Assess learning effectiveness, summarize evaluation reports, and recommend continuous improvement.

• Leverage emerging learning technologies, including digital learning platforms and AI-enabled tools, to improve the learner experience.

• Training project management which includes working collaboratively with colleagues to leverage resources for successful project completion.

• Manage outreach and communications with Schools, end-user community, and training community throughout the University; serve as primary contact with user groups and stakeholders.

• Partner with Policy subject matters experts and FAD communications staff.

Basic Qualifications:

Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

For consideration, please include a cover letter.

• Bachelor's degree or equivalent work experience required
• Minimum of 7 years' relevant work experience

Additional Qualifications and Skills:

The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Demonstrated experience leading enterprise learning or organizational change initiatives.

• Demonstrated work experience as a trainer, training facilitator or coordinating multiple training events in a complex and decentralized setting, preferably higher education.

• Strong project management and stakeholder management skills.

• Ability to influence without direct authority across a complex, decentralized organization.

• Knowledge of instructional design theory and implementation.

• Knowledge of learning management systems and web delivery tools.

• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

• Experience supporting system implementations or other large-scale technology deployments.

• Experience developing online learning content using modern instructional design methodologies.

• Experience using learning analytics to evaluate program effectiveness.

• MS Office proficiency.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

• Working Conditions: Primarily remote role with required on-site presence at least once per month; additional on-site attendance will be required as business needs evolve.
• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity, Education
• Other Information:
  • This position has a 90 day orientation and review period

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 058. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.