Access Control System Jobs in Waterloo, ON (NOW HIRING)

The Opportunity

Our client, located in Guelph, ON is seeking a dependable, service-minded individual to provide weekend and vacation coverage for the Building Superintendent at a 105-unit condominium.

This relief role is well suited to someone who is practical, responsive, and comfortable being the first point of contact when routine questions or unexpected building issues arise.

Most of the coverage period is spent on call. Regular on-site duties generally require approximately 1-2 hours per day, with additional time required only when an issue needs attention. The successful candidate will help maintain a safe, clean, and welcoming environment for residents while ensuring urgent matters are handled promptly and professionally.

Key Responsibilities

• Complete scheduled morning and evening walk-throughs of the building and common areas.

• Carry and answer the designated coverage phone, respond to resident calls, and assess the urgency of each request.

• Act as the first point of contact for building-related emergencies and follow established notification, escalation, and contractor call-out procedures.

• Monitor entrances, hallways, amenity areas, mechanical spaces, parking areas, and other common elements for safety, cleanliness, damage, or unusual conditions.

• Perform minor cleaning and light housekeeping in common areas as needed, including addressing small spills or immediate concerns.

• Monitor the garbage and recycling room, maintain general order, and report collection, overflow, contamination, or equipment concerns.

• Complete minor, basic maintenance tasks that are within your knowledge and authorization; promptly report work requiring a licensed trade or specialized contractor.

• Document incidents, service calls, observations, actions taken, and outstanding follow-up items for the Building Superintendent or property management.

• Communicate respectfully with residents, visitors, contractors, emergency services, and property management while maintaining appropriate confidentiality and boundaries.

• Support vacation coverage for the regular Building Superintendent based on an agreed schedule and advance availability.

What Success Looks Like

• Reliable attendance and timely response during assigned coverage periods.

• Sound judgment when distinguishing routine requests from urgent or emergency situations.

• A calm, courteous, and solutions-focused approach, especially when residents are concerned or frustrated.

• Thorough walk-throughs, clear written notes, and consistent handover communication.

• A proactive eye for potential problems before they become larger maintenance or safety issues.

Requirements

Qualifications and Experience

Required

• Dependable, punctual, and able to work independently with minimal supervision.

• Mechanically inclined, with practical troubleshooting skills and comfort performing minor maintenance tasks.

• Friendly, professional, and customer-service oriented, with clear verbal and written communication skills.

• Able to remain reachable and respond appropriately while on call during assigned coverage periods.

• Comfortable using a mobile phone and keeping concise written or electronic records.

• Able to exercise discretion and maintain resident and building confidentiality.

Assets

• Previous experience in building operations, condominium or apartment maintenance, facilities support, custodial work, or a related service role.

• Knowledge of basic plumbing, electrical, mechanical, HVAC, fire/life-safety, access-control, or building systems.

• Experience coordinating with contractors, property managers, or emergency service providers.

Schedule and Working Conditions

• Weekend coverage and occasional vacation relief, scheduled based on operational needs and the successful candidate’s availability.

• The majority of assigned time is on call. Routine on-site duties generally total approximately 1-2 hours per day.

• Additional attendance may be required if a resident concern, emergency, contractor visit, or building issue arises.

• Work is performed in person at the condominium property in Guelph, Ontario.

• The role may involve walking through the property, using stairs, standing, bending, and completing light cleaning or minor maintenance.

RLB People and our client are committed to an inclusive, equitable and accessible recruitment process. We welcome applications from qualified candidates with diverse backgrounds and experiences. Accommodation is available upon request throughout the recruitment and selection process. If you require accommodation, please let the RLB People representative supporting this search know, and we will work with you to meet your needs.

RLB People may use artificial intelligence-enabled tools to support aspects of the recruitment process, including organizing, screening, assessing or summarizing application information. All hiring decisions are made by recruitment professionals and the hiring team.