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Access Associate Jobs in Rochester, NY (NOW HIRING)

Helio Health

Patient Access Specialist

Rochester, NY

$20 - $25/hr

Patient Access Specialist Job Locations US-NY-Rochester Category Revenue Cycle Management Position ... High School Degree /GED required, associate's degree preferred. * Excellent verbal and written ...

Helio Health

Patient Access Specialist

Rochester, NY · On-site

$20 - $25/hr

The Patient Access Specialist (PAS) meets with patients entering our programs to collect necessary ... High School Degree /GED required, associate's degree preferred. * Excellent verbal and written ...

Helio Health

Patient Access Specialist

Rochester, NY · On-site

$20 - $25/hr

The Patient Access Specialist (PAS) meets with patients entering our programs to collect necessary ... High School Degree /GED required, associate's degree preferred. * Excellent verbal and written ...

Rochester Regional Health

Dental Hygienist

Rochester, NY · On-site

$34 - $45/hr

... access associate as directed by the Dentist. * Assist the Department Chief and GPR Director with the continuing review of general practice residents. REQUIRED QUALIFICATIONS: * A.A.S. Degree from an ...

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Access Associate information

See Rochester, NY salary details

$45.4K

$106.7K

$170.2K

How much do access associate jobs pay per year?

As of May 31, 2026, the average yearly pay for access associate in Rochester, NY is $106,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,900.00 and $128,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Access Associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What are the typical daily responsibilities of an Access Associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What are Access Associates?

Access Associates are administrative professionals who typically work in healthcare settings, such as hospitals or clinics, and are responsible for managing patient registration, scheduling appointments, verifying insurance information, and ensuring a smooth check-in and check-out process. They serve as a key point of contact for patients and visitors, providing customer service and support. Access Associates play a crucial role in maintaining efficient patient flow and accurate medical records by gathering and entering essential information. Their work helps healthcare providers deliver timely and effective care.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

What are the most commonly searched types of Access jobs in Rochester, NY? The most popular types of Access jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Access Associate jobs? Cities near Rochester, NY with the most Access Associate job openings:
Access Associate jobs near you
Infographic showing various Access Associate job openings in Rochester, NY as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 60% Full Time, 29% Part Time, 1% Temporary, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $106,718 per year, or $51.3 per hour.
Access Associate (Full-time, Variable)

Access Associate (Full-time, Variable)

Rochester Regional Health

Irondequoit, NY • On-site

$17.85 - $19.50/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Rochester Regional Health rating

7.4

Company rating: 7.4 out of 10

Based on 212 frontline employees who took The Breakroom Quiz

249th of 864 rated healthcare providers

Job description

Job Title: Access Associate
Department: Labor and Delivery
Location: Rochester General Hospital, 1425 Portland Ave. Rochester, NY
Hours Per Week: 36 Hours
Schedule: Monday - Sunday 7AM - 7:30PM and 7PM - 7:30AM rotating
SUMMARY:
In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

RESPONSIBILITIES:

  • Manages incoming calls while providing necessary information.
  • Greeting of patients and/or their representatives and providing direction as needed.
  • Scheduling and/or prescheduling patient appointments.
  • Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
  • Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
  • Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
  • Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
  • Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
  • Communication with external customers such as but not limited to; payers, physician offices and other departments.
  • Accurately sets up new patient record via Care Connect.

REQUIRED QUALIFICATIONS:

  • None.

PREFERRED QUALIFICATIONS:

  • Associates Degree preferred.
  • 1 year of customer service experience preferred.
  • Intermediate computer skills preferred.
  • Customer Service and communication skills preferred.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $19.50

CITY:

Rochester

POSTAL CODE:

14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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