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Remote Access Jobs in Rochester, NY (NOW HIRING)

Info Advantage Inc

IT Support Technician Level 1

Rochester, NY · Remote

$21.25 - $29/hr

Key Responsibilities Remote Support & Service Desk Provide Tier 1-2 remote technical support for client end users via phone, email, and remote access tools. Troubleshoot and resolve issues related to ...

Almaaventurera

Remote Travel Consultant

Rochester, NY · Remote

As a Remote Travel Consultant, you'll play a mission-critical role in supporting our clients from ... Exclusive travel perks and access to industry-only discounts. Professional development through ...

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How much do remote access jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote access in Rochester, NY is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $26.59 per hour, depending on experience, location, and employer.

What is a Remote Access job?

A Remote Access job typically involves managing and supporting secure connections that allow employees or clients to access systems, networks, or data from remote locations. This role often includes configuring VPNs, troubleshooting connectivity issues, ensuring cybersecurity compliance, and optimizing remote access solutions. Professionals in this field may work in IT support, network administration, or cybersecurity teams to ensure seamless and secure remote operations.

What are the key skills and qualifications needed to thrive in the Remote Access position, and why are they important?

To thrive in a Remote Access role, you need strong knowledge of network administration, cybersecurity, and remote connectivity protocols, often backed by relevant IT degrees or certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with virtual private network (VPN) technologies, remote desktop applications, firewall management, and multi-factor authentication systems is typically required. Excellent problem-solving skills, attention to detail, and clear communication are crucial for effective troubleshooting and collaboration. These skills are essential for ensuring secure, uninterrupted access to systems and swift resolution of connectivity issues for remote users.

What are some common challenges faced by Remote Access professionals, and how do they typically overcome them?

Remote Access professionals often encounter challenges such as ensuring secure connections for users, troubleshooting connectivity issues across various devices and platforms, and responding quickly to potential cyber threats. They overcome these obstacles by staying current with security best practices, performing regular system audits, and employing robust monitoring tools to proactively detect and resolve issues. Effective teamwork with IT security and support staff is also key to managing high-stakes situations and maintaining business continuity. Additionally, they often develop clear documentation and provide user education to help prevent common access problems. This proactive and collaborative approach helps maintain a safe, reliable remote work environment for all users.

What is the best job to work remotely?

Remote Access is a role that involves managing and supporting remote connectivity and security for organizations, often requiring skills in networking, cybersecurity, and remote tools. Many remote jobs are in fields like software development, customer support, digital marketing, and IT support, which can often be performed from home with the right skills and equipment.
More about Remote Access jobs
What are the most commonly searched types of Access jobs in Rochester, NY? The most popular types of Access jobs in Rochester, NY are:
What are popular job titles related to Remote Access jobs in Rochester, NY? For Remote Access jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Access jobs in Rochester, NY look for? The top searched job categories for Remote Access jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Access jobs? Cities near Rochester, NY with the most Remote Access job openings:
Remote Access jobs near you
IT Support Technician Level 1

IT Support Technician Level 1

Info Advantage Inc

Rochester, NY • Remote

$45K - $55K/yr

Full-time

Posted 16 days ago

Job description

IT Support Technician Level 1:

This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and managed services onboarding. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment.
Key Responsibilities
Remote Support & Service Desk

  • Provide Tier 1–2 remote technical support for client end users via phone, email, and remote access tools.
  • Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications.
  • Document incidents, requests, and resolutions accurately within the ticketing system.
  • Escalate complex issues appropriately while maintaining ownership and communication with the client.
  • Adhere to service level agreements (SLAs) and internal support procedures.
Project & Onboarding Support

  • Assist with workstation setup, configuration, and deployment for new and existing clients.
  • Support managed services onboarding activities, including:
    • New user provisioning
    • Device enrollment and configuration
    • Software installation and standardization
    • Documentation of client environments
  • Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects.
  • Perform basic quality checks to ensure systems are configured according to Info Advantage standards.
Client Experience & Internal Collaboration

  • Communicate clearly and professionally with clients of varying technical skill levels.
  • Provide timely updates and set realistic expectations with clients.
  • Contribute to internal documentation and knowledge base articles.
  • Identify recurring issues and suggest process or technical improvements.
Required Qualifications
  • 1–3 years of experience in a helpdesk, service desk, or MSP environment.
  • Strong working knowledge of:
    • Windows 11
    • Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
    • Basic networking concepts (DNS, DHCP, VPNs)
  • Experience providing remote technical support.
  • Familiarity with ticketing systems and documentation best practices.
  • Strong customer service, communication, and time-management skills.
Preferred Qualifications
  • Experience working for a managed services provider (MSP).
  • Exposure to endpoint management tools (e.g., RMM, MDM, Intune).
  • Experience with workstation imaging or standardized deployments.
  • CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain).
  • Basic understanding of cybersecurity best practices for end users.