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Access Associate Jobs in Virginia (NOW HIRING)

University of Virginia

Access Associate Senior

Manassas, VA · On-site

$15 - $18/hr

Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for ...

Riverside Health System Non-Providers

$15.75 - $20/hr

Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred) To learn more about being a team member with Riverside Health ...

Riverside

$15.75 - $20/hr

Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred) To learn more about being a team member with Riverside Health ...

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Access Associate information

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$45.6K

$107.2K

$171K

How much do access associate jobs pay per year?

As of May 31, 2026, the average yearly pay for access associate in Virginia is $107,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $128,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Access Associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What are the typical daily responsibilities of an Access Associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What are Access Associates?

Access Associates are administrative professionals who typically work in healthcare settings, such as hospitals or clinics, and are responsible for managing patient registration, scheduling appointments, verifying insurance information, and ensuring a smooth check-in and check-out process. They serve as a key point of contact for patients and visitors, providing customer service and support. Access Associates play a crucial role in maintaining efficient patient flow and accurate medical records by gathering and entering essential information. Their work helps healthcare providers deliver timely and effective care.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

What are the most commonly searched types of Access jobs in Virginia? The most popular types of Access jobs in Virginia are:
What cities in Virginia are hiring for Access Associate jobs? Cities in Virginia with the most Access Associate job openings:
Access Associate jobs near you
Infographic showing various Access Associate job openings in Virginia as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 61% Full Time, 29% Part Time, 1% Temporary, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,232 per year, or $51.6 per hour.
Access Associate Senior

Access Associate Senior

University of Virginia

Manassas, VA • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

University Of Virginia rating

8.3

Company rating: 8.3 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

93rd of 530 rated colleges and universities

Job description

This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement.
Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations.
  • General Expectations:
    • Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible.
    • Provides input on development, revision and implementation of work area procedures to ensure efficient operations and compliance with regulatory standards.
    • Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation.
    • Maintains privacy during all interactions including check-in.
    • Independently answers telephones, schedules, confirms appointments and maintains appointment and procedure schedules.
    • Registers patients, takes payments and provides receipts.
    • Completes requests for service and associated tasks following established timelines.
    • Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request.
    • Refers callers to appropriate individuals, and provides routine information following established procedures.
    • Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current.
    • Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled.
    • Abstracts appropriate health data into EMR
    • Takes ownership of resolving scheduling conflicts for patients and communicates with care team and management.
    • Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. Documentation should be should be complete and accurate.
    • Collaborates with appropriate Clinic Triad team (Medical Director, Access and Clinic Managers) to review requested schedule changes to ensure they meet clinic needs.
    • Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate.
    • Accurately completes daily attendance in the scheduling system to ensure high quality and reliable data capture
    • Achieves expected metric targets applicable to scheduling and registration
  • Scheduling:
    • Responsible for scheduling multi-specialty and multi-disciplinary patient appointments in defined timeframe accurately and efficiently.
    • Understands the characteristics and complexity of the patient population and criteria for scheduling plan
    • Advocates for patients while coordinating support services as needed to ensure a smooth patient and family experience.
    • Investigates problems with complex scheduling cases, documents findings in complete and understandable manner.
    • Coordinates appointments and work with Pre Arrival Unit to ensure authorization in place for in and out of network entities including hospital systems, specialty clinics, equipment suppliers and pharmacies.
    • Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled.
    • Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN.
    • Maintain and demonstrate effective and accurate scheduling skills including following established processes.
    • Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider.
    • Liaison with health care team about complex patient scheduling needs.
  • Registration, Check-In and Check-out:
    • Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly
    • Communicates to patients what payments are due at the time of service, explain the risk of 'going out of network' for services. Support patients and families by connecting them Financial Services Coordinators. Obtains waiver before service when an insurance referral has been denied
    • Prints medication lists and gives them to the patient/family for review during check-in
    • Promptly and accurately updates patient tracking system
    • Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate,
    • Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate.
  • Customer Service & Patient Experience:
    • Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs.
    • Demonstrates exceptional customer service both for in-person and telephone activities.
    • Maintains a positive attitude when speaking with customers and internal and external service representatives.
    • Optimizes listening skills to address customer requests and needs.
    • Ensures communication with patient is in the patients preferred language
    • Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience.
  • In addition to the above job responsibilities, other duties may be assigned

MINIMUM REQUIREMENTS
Education: High School Graduate or Equivalent required. Associates degree preferred.
Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.
Licensure: None required.
PHYSICAL DEMANDS
Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.
The starting base rate for this role is $19.50 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits
  • Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
  • Paid Time Off, Long-term and Short-term Disability, Retirement Savings
  • Health Saving Plans, and Flexible Spending Accounts
  • Certification and education support
  • Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment .

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About University of Virginia

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The University of Virginia is distinctive among institutions of higher education. Founded by Thomas Jefferson in 1819, the University sustains the ideal of developing, through education, leaders who are well-prepared to shape the future of the nation.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Charlottesville, VA, US

Year founded

1819

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