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Access Associate Jobs in Virginia (NOW HIRING)

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$45.6K

$107.2K

$171K

How much do access associate jobs pay per year?

As of Sep 6, 2026, the average yearly pay for access associate in Virginia is $107,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $128,900.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an access associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What are the key skills and qualifications needed to thrive as an access associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

What are the most commonly searched types of Access jobs in Virginia?

The most popular types of Access jobs in Virginia are:

What cities in Virginia are hiring for Access Associate jobs?

Cities in Virginia with the most Access Associate job openings:

Access Associate jobs near you
Infographic showing various Access Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 61% Full Time, 32% Part Time, and 6% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $107,232 per year, or $51.6 per hour.

Access Associate Senior - Oncology Contact Center

University of Virginia

Charlottesville, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Engage patients, families, and referring providers across multiple points of the care continuum, both in person and by phone, using clear, compassionate communication.

  • Manage complex patient scheduling to ensure patients are seen by the right provider, at the right time, with the right records.

  • Resolve access-related issues independently, including record retrieval, follow-up communication, authorization challenges, and scheduling barriers.

University Of Virginia rating

7.9

Company rating: 7.9 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

213th of 631 rated colleges and universities

Job description

Access is the front door to cancer care, and at UVA Health's Emily Couric Cancer Center, that first connection matters deeply. As an Access Associate , Senior , your work directly influences how patients and families experience one of the most critical moments in their lives. This role is essential to ensuring timely , coordinated, and compassionate access to oncology care in a nationally recognized academic medical center.
Where Experience, Compassion, and Excellence in Oncology Access Come Together
UVA Health professionals share a common bond: a commitment to excellence in everything we do for our patients. As a senior member of the Access team, you are not only supporting clinic operations. You are shaping the patient experience across the oncology care continuum. In this role, you serve as a trusted guide for patients and families navigating complex care needs, while also acting as a resource for providers and colleagues who rely on your expertise to keep care moving forward without delay.
This position stands out for experienced access professionals who want their skills to matter. Your ability to resolve issues, manage complexity, and improve processes directly supports high acuity oncology care and reinforces UVA Health's mission to deliver patient - centered , evidence - based medicine.
Qualified candidates may be eligible for a sign-on bonus of $3,500. (This bonus comes with a 2yr service agreement and is paid in 2 installments.)
The Role
As an Access Associate Senior , you are a visible and trusted representative of UVA Health, often serving as the first and last point of contact for patients and families. Your interactions set the tone for each visit and play a meaningful role in how patients experience their care.
In this role, your work includes both hands - on patient engagement and advanced access coordination in a fast-paced oncology environment.
On an average day, you will:
  • Engage patients, families, and referring providers across multiple points of the care continuum, both in person and by phone, using clear, compassionate communication.

  • Manage complex patient scheduling , ensuring patients are seen by the right provider, at the right time, with the right records , particularly in oncology clinics where timing is critical.

  • Serve as a primary point of contact for patients requesting preferred physicians and for health system departments coordinating single or multiple appointments.

  • Collect and verify demographic and insurance information, support cash collections, and address patient and family needs with professionalism and empathy.

  • Resolve access related issues independently, including record retrieval, follow - up communication, authorization challenges, and scheduling barriers.

  • Actively participate in issue resolution and process improvement , identifying patterns that impact patient access and contributing to more efficient, patient focused workflows.

  • Support and mentor other Access Associates, reinforcing best practices and modeling service excellence in an oncology setting.

This role is well suited for experienced access professionals who are energized by complexity, take ownership of problem solving , and understand how access quality directly affects patient outcomes.
Why UVA Health
UVA Health is Virginia's premier academic health system and home to the Commonwealth's first NCI - designated Comprehensive Cancer Center . The Emily Couric Cancer Center brings together nationally recognized oncology specialists, researchers, and multidisciplinary care teams committed to advancing cancer treatment while delivering compassionate, coordinated care.
What makes this role particularly compelling at UVA Health:
  • Academic medicine environment where access professionals are respected partners in care delivery, not transactional support roles.

  • A cancer center serving a diverse, high acuity patient population , requiring experienced access professionals who understand urgency, precision, and empathy.

  • A strong culture of trust, respect, and engagement , where access team members are empowered to speak up, solve problems, and improve how care is delivered.

  • Emphasis on issue resolution and continuous process improvement , allowing senior access professionals to influence workflows that impact patients, providers, and the health system.

  • A comprehensive benefits package designed to support your wellbeing and long - term career, including Medical, Dental, and Vision Insurance, Paid Time Off, Short-term and Long - term Disability, Retirement Savings Plans, and Flexible Spending Accounts .

  • At UVA Health, access professionals are truly the face of the organization, and this senior role plays a strategic part in ensuring patients experience excellence from their very first interaction.

MINIMUM REQUIREMENTS
Education: High School Graduate or Equivalent required. Associates degree preferred.
Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.
Licensure: None required.
PHYSICAL DEMANDS
Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.
The pay range for this role is $19.50 - $29.55 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Job Profile
J2235 - Patient Access Operations and Service 2
Career Stream and Level
Operations and Service-O2
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment .

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About University of Virginia

Sourced by ZipRecruiter

The University of Virginia is distinctive among institutions of higher education. Founded by Thomas Jefferson in 1819, the University sustains the ideal of developing, through education, leaders who are well-prepared to shape the future of the nation.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Charlottesville, VA, US

Year founded

1819

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