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Access Associate Jobs in Kentucky (NOW HIRING)

Intuitive Health

Patient Access Advocate

Radcliff, KY · On-site

$15.25 - $19.75/hr

JOB SUMMARY The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments ...

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Access Associate information

See Kentucky salary details

$40K

$93.9K

$149.8K

How much do access associate jobs pay per year?

As of Aug 17, 2026, the average yearly pay for access associate in Kentucky is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $112,900.00 per year, depending on experience, location, and employer.

How to become a patient access associate?

To become a patient access associate, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Relevant experience in healthcare or administrative roles can be beneficial, and some employers may require familiarity with electronic health records (EHR) systems or certification in medical office administration.

What is an access associate at a hospital?

An access associate at a hospital is responsible for managing patient admissions, verifying insurance information, and ensuring accurate registration. They often use hospital information systems and require strong communication skills to coordinate between patients and healthcare staff.

What are the key skills and qualifications needed to thrive as an access associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What are the typical daily responsibilities of an access associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

What are the most commonly searched types of Access jobs in Kentucky?

The most popular types of Access jobs in Kentucky are:

What cities in Kentucky are hiring for Access Associate jobs?

Cities in Kentucky with the most Access Associate job openings:

Access Associate jobs near you
Infographic showing various Access Associate job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Part Time - Patient Access Customer Service Representative

R1

Somerset, KY • On-site

$14.50 - $18.99/hr

Part-time

Posted 13 days ago

R1 RCM rating

6.9

Company rating: 6.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

133rd of 150 rated financial services

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
Patient Access Customer Service Representative
On-Site - Somerset, KY | LifePoint Cumberland Hospital
Schedule: Monday - Friday, Day Shift | Part time: 24-30 hours
Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
As a Patient Access Representative you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.
This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.
What You'll Do:
  • Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
  • Answer phones and gather accurate patient information quickly in a fast-paced environment
  • Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
  • Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
  • Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
  • Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.
What We're Looking For:
  • Exceptional customer service experience, communication and interpersonal skills
  • Strong composure and professionalism in a fast-paced environment
  • Ability to multitask and prioritize quickly with high attention to detail
  • Comfortable with shifting priorities based on patient needs
  • Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
  • High School Diploma or GED
  • Ability to pass background check, drug test, and meet vaccination requirements

What You'll Gain:
  • Experience in healthcare administration & patient access
  • Exposure to revenue cycle, insurance processes, and hospital operations
  • Opportunity for growth within R1
  • A team environment focused on innovation, collaboration, and patient experience
  • Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:
Make a Real Difference: Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.
Fast-Paced, Never Boring: You'll move between systems, phone calls, and in-person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
Supportive Team Environment: We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.
For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

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