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Access Associate Jobs in Kentucky (NOW HIRING)

AdventHealth

Consumer Access Specialist

Manchester, KY · On-site

$15.77 - $25.23/hr

Associate Preferred * High School Grad or Equiv Required Work Experience: * 1+ customer service ... Certified Healthcare Access Associate (CHAA) Preferred * Certified Revenue Cycle Rep (CRCR ...

AdventHealth

Consumer Access Specialist

Manchester, KY · On-site

$15.77 - $25.23/hr

Associate Preferred * High School Grad or Equiv Required Work Experience: * 1+ customer service ... Certified Healthcare Access Associate (CHAA) Preferred * Certified Revenue Cycle Rep (CRCR ...

Healogics

PNC

Versailles, KY · On-site

$16.88 - $20.75/hr

Associate's degree preferred * Minimum of Two (2) or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferred Preferred Knowledge ...

Healogics

Patient Navigator

Versailles, KY

$16.88 - $20.75/hr

Associate's degree preferred * Minimum of Two (2) or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferred Preferred Knowledge ...

New

Baptist Health

Patient Access Coordinator

Louisville, KY · On-site

$16.25 - $20.75/hr

Summary Baptist Health Medical Group Patient Access Coordinator Surgical Associates St. Matthews area Full time/First shift Principle Duties and Responsibilities: These duties and responsibilities ...

Coxhealth

$15.50 - $20.25/hr

... Access Associate (CHAA) preferred

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Access Associate information

See Kentucky salary details

$40K

$93.9K

$149.8K

How much do access associate jobs pay per year?

As of Aug 15, 2026, the average yearly pay for access associate in Kentucky is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $112,900.00 per year, depending on experience, location, and employer.

How to become a patient access associate?

To become a patient access associate, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Relevant experience in healthcare or administrative roles can be beneficial, and some employers may require familiarity with electronic health records (EHR) systems or certification in medical office administration.

What is an access associate at a hospital?

An access associate at a hospital is responsible for managing patient admissions, verifying insurance information, and ensuring accurate registration. They often use hospital information systems and require strong communication skills to coordinate between patients and healthcare staff.

What are the key skills and qualifications needed to thrive as an access associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What are the typical daily responsibilities of an access associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

What are the most commonly searched types of Access jobs in Kentucky?

The most popular types of Access jobs in Kentucky are:

What cities in Kentucky are hiring for Access Associate jobs?

Cities in Kentucky with the most Access Associate job openings:

Access Associate jobs near you
Infographic showing various Access Associate job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Patient Access Associate / Receptionist

White House Clinics

Richmond, KY • On-site

Full-time

Re-posted 3 days ago

Job description

PRIMARY FUNCTION
The Patient Access Associate greets patients and visitors, acts as intermediary between patients and clinical staff, and ensures accuracy of patient demographic and billing information in the practice management system. The Patient Access Associate influences patient flow and the general pace of clinic business day through scheduling decisions. The Patient Access Associate works as part of an integrated care team to provide high quality coordinated care.
PRINCIPLE DUTIES
  1. Offers each visitor to the organization an exemplary service experience.
  2. Greets all patients and visitors promptly and pleasantly. Explains policies to patients and distributes patient information sheets, when appropriate.
  3. Manages telephone traffic into clinic by maintaining responsibility for answering incoming calls within two rings, using proper greeting and name.
    1. Screens calls for physicians,
    2. Assists clients needing minimal assistance,
    3. Transfers calls to other staff as necessary.
  4. Responds to patient requests for appointments, scheduling the patient appointments at convenience of patient;
    1. According to reason provided and in accordance with scheduling guidelines.
    2. Offers appointments with the Primary Care Provider when possible.
    3. Ensures enough time is allotted for special procedures or lengthy exams.
  5. Maintains complete understanding of scheduling guidelines
    1. Updates and/or verifies all demographic information at every patient interaction
  • Patient Name
  • Birthdate
  1. Check in
  • Address amp; Phone Number, Including Guarantor Address amp; Phone Number
  • Insurance Information
  • Preferred Primary Care Provider
  • Preferred Pharmacy
  • Scan insurance information at EVERY visit.
  1. Collects patient insurance
    1. Scans copy of all new insurance information into patient’s cart
    2. Validates insurance effective dates and policy numbers at initial visit
    3. Verifies continued coverage at subsequent visits.
  2. Follows guidelines for patient workflow
    1. Promptly updates Tags patients as arrived or ready for service.
    2. Notifies clinical support staff that patient is ready for intake.
    3. Monitors waiting room to ensure timely flow of patients and maintains area for optimal customer experience.
  3. Collects patient payments
    1. Informs all patients of the sliding fee program.
    2. Enforces established financial policies
    3. Refers patients to Financial Counselor as appropriate.
    4. In absence of Financial Counselor, initiates patient qualification for the sliding fee program.
  4. Completes check-out procedures
    1. Completes follow up orders entered by provider.
    2. Provides documentation (school/work excuse, release of information, etc.) to patient as directed by provider.
  5. Completes end-of-day reconciliation and nightly deposit.
  6. Follow up on “no show” patients according to procedure and informs physician when follow-up contact is not successful.
  7. Completes the documentation of patient reminder calls on a daily basis.
  8. Contacts patients on follow-up or recall list to schedule needed appointments with providers.
  9. Employees are responsible are for maintaining a thorough understanding of their role in the following protocols and as protocols are updated periodically employees are expected to remain current on any updates.
  • Recall plans
  • Reminder calls
  • DNKA-/No Show Appointments
  • Sliding fee Process
  • Updating Patient’s Insurance Information
  • Updating Patient Registration
  • Scheduling Guidelines
  • Canceling or Rescheduling an Appointment
  • Same Day Appointment Scheduling
  • Answering Telephone Call
  • Patient Right to Confidential Communications
  1. Assists with other duties or in other departments as instructed by supervisor.
  2. Acknowledges that White House Clinics strive to be a patient-centered medical home and, as such, prescribe to team-based delivery of primary care services. Recognizes that the completion of the above listed duties illustrates the employee's role in aforementioned team-based care and accepts responsibility for being an active member of the team, including identification of quality improvement opportunities.
JOB REQUIREMENTS
Minimum Education
High School Diploma
Minimum Work Experience
Minimum 1-year medical office experience preferred.
Required License
n/a
Qualifications
Successful applicants will be mature and well organized with pleasant personality and speaking voice. Since this position provides the patient or visitors first impression of our clinic, professional appearance, and warm, friendly demeanor.
Knowledge of medical office procedures, basic computer skills, and scheduling. Position requires skills in verbal and written communication and multi-tasking. Proficient time management and organizational skills. Preference will be given to candidate with previous medical office experience.
ORGANIZATIONAL EXPECTATIONS
Professionalism
Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of practice through reading and in-services. This is especially important in the areas of insurance coverage and claims, patient flow, scheduling, assuring correct patient information, and handling patient relations. Obeys appropriate dress code as specified in Employee Handbook. Provide superior customer service to all patients, external customers (office staff of other offices, hospital, community agencies, etc.), and co-workers. Serves as an ambassador of the White House Clinics in all conversations and interactions with these parties.
Service
Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Mission and Vision and Values of the organization. Maintains clinic standards for a clean and quiet patient environment to maintain a positive patient care experience. Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
Compliance
Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. Complies with organizational and regulatory policies for handling confidential patient information. Adheres to professional standards, clinic policies and procedures (OSHA, HIPAA, Standing Orders, etc.), federal, state, and local requirements, Health Resources and Services Administration (HRSA), U.S. Department of Health and Human Services (HHS), Office of the Inspector General (OIG), etc. Cooperates fully with all aspects of Corporate Compliance Plan and Standards of Conduct. Participates in all safety programs which may include assignment to an emergency response team.
ACCOUNTABILITY
Accountable to the Front Office Team Leader and Service Line Manager and responsible for keeping the Front Office Team Leader and Service Line Manager informed of office activities and problems that arise.
SUPERVISION EXERCISED
None.
TYPICAL PHYSICAL DEMANDS
This position requires sitting, some bending, stooping and stretching. Eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment are also required. Position requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employees will be required lift papers or boxes up to 50 pounds occasionally.
TYPICAL WORKING CONDITIONS
Work is performed in office environment and involves frequent contact with staff and the public. Position may involve dealing with angry or upset people. Evening work is required. Work may be stressful at times.
SALARY
$31,000 - $48,000 / year
*Depending on experience*
WORK HOURS
37.5 hours (Irregular work hours, some overtime possible at times.)
EVALUATION
Evaluated annually by the Team Leader or Service Line Manager with input from providers and support staff as appropriate.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.

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