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Access Associate Jobs in Illinois (NOW HIRING)

Memorial Health

Patient Access Team Lead

Decatur, IL · On-site

$18.34 - $28.42/hr

Associates or higher degree preferred. Licensure/Certification/Registry: Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred, not ...

Memorial Health

Patient Access Team Lead

Decatur, IL · On-site

$18.34 - $28.42/hr

Associates or higher degree preferred. Licensure/Certification/Registry: Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred, not ...

UnityPoint Health

Patient Access Representative

Moline, IL · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Week 1, Monday-Thursday, Saturday, 3:00PM-11:30PM Week 2, Tuesday-Friday, Sunday, 3:00PM-11:30PM Start a meaningful career with UnityPoint Health as a Patient Access Associate, where you'll make a ...

TOUCHETTE

Patient Access Representative

Belleville, IL · On-site

Certified Healthcare Access Associate (CHAA) is preferred. Skills and Abilities * The ability to type a minimum of 40 wpm. * Knowledge of health insurance and medical terminology required. * Must ...

TOUCHETTE

Patient Access Representative

Belleville, IL · On-site

$16.75 - $21.25/hr

Certified Healthcare Access Associate (CHAA) is preferred. Skills and Abilities: * The ability to type a minimum of 40 wpm. * Knowledge of health insurance and medical terminology required. * Must ...

TOUCHETTE

Patient Access Representative

East Saint Louis, IL · On-site

$16.25 - $20.50/hr

Certified Healthcare Access Associate (CHAA) is preferred. Skills and Abilities: * The ability to type a minimum of 40 wpm. * Knowledge of health insurance and medical terminology required. * Must ...

Carle Health

Supervisor Patient Access

Normal, IL · On-site

$26.48 - $44.22/hr

Associate degree required. * Minimum of two (2) years of Patient Access experience required. * Must obtain Certified Healthcare Access Associate (CHAA) certification within 18 months of hire. Carle ...

TOUCHETTE

Patient Access Representative

Belleville, IL · On-site

$17.47 - $26.21/hr

Certified Healthcare Access Associate (CHAA) is preferred. Skills and Abilities * The ability to type a minimum of 40 wpm. * Knowledge of health insurance and medical terminology required. * Must ...

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Showing results 41-60

All JobsAccess Associate JobsAccess Associate Jobs in Illinois

Access Associate information

See Illinois salary details

$44.6K

$104.8K

$167.2K

How much do access associate jobs pay per year?

As of Aug 20, 2026, the average yearly pay for access associate in Illinois is $104,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $126,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an access associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What are the key skills and qualifications needed to thrive as an access associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

What are the most commonly searched types of Access jobs in Illinois?

The most popular types of Access jobs in Illinois are:

What cities in Illinois are hiring for Access Associate jobs?

Cities in Illinois with the most Access Associate job openings:

Access Associate jobs near you
Infographic showing various Access Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $104,810 per year, or $50.4 per hour.

PATIENT ACCESS ASSOCIATE/FLOAT - PATIENT ACCESS - FT DAYS (60858)

Anderson Hospital

Maryville, IL • On-site

$16 - $24.75/hr

Full-time

Re-posted 6 days ago

Anderson Hospital rating

6.6

Company rating: 6.6 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

683rd of 1,060 rated hospitals

Job description

Job Summary: Responsible for facilitating patient access for services at Anderson Hospital by accurately and efficiently collecting demographic and insurance information and entering it into the hospital registration system, including coordination of any pre-determined patient financial responsibilities. As a front-line employee, the Patient Access Float is responsible for providing excellent customer service while also protecting the privacy of the patient's health information. The primary function of this position is to ensure there is backup coverage in all areas of Patient Access when existing staff are absent. To fulfill this responsibility, this position will be required to learn and perform registration responsibilities in all areas of Patient Access which includes learning all of the multiple software applications that are a part of each job responsibility in all registration areas within the hospital and at other offsite locations. Flexibility in availability is a requirement as some areas of Patient Access function on a 24/7 basis. Previous registration experience is required as well as previous customer service experience.
Primary Job Responsibilities:
  1. Responsible for greeting each patient as they present for services and obtaining identification and insurance information.
  2. Responsible for following all of the procedures set forth for the appropriate service in the event there are special processes that have been created for the registrars to follow.
  3. Responsible for performing all appropriate eligibility verifications that are required at the time of registration so the record is appropriately setup for payment, this includes making any notes that would assist in the payment process.
  4. Responsible for reviewing all physician orders presented and ensuring that the correct physician is added to the record. This includes contacting the physician office if the order is not complete i.e. no diagnosis or an additional diagnosis is needed in order to pass medical necessity or to secure payment.
  5. Responsible for completing the Medicare Secondary Payer Questionnaire (MSP) with the patient to determine if Medicare is primary. This includes performing the Medical Necessity check prior to the service to determine if Medicare will pay. If necessary, also creating the appropriate Advanced Beneficiary Notice (ABN) if the service does not pass medical necessary so the patient can make a determination regarding the service and payment and then having the patient sign and date.
  6. Responsible for determining if any non-scheduled services have insurance that may require authorization prior to the patient receiving the service. If so, the registrar is responsible for making contact with the insurance company, receiving any financial responsibility and documenting into the record the appropriate information. This includes reviewing that any scheduled procedure has been reviewed for any authorization requirements.
  7. Responsible for determining if a patient has any financial obligations that should be collected at the time of registration and provide any immediate financial counseling that is required or direct the patient to the appropriate staff to further counsel the patient with their patient options if necessary.
  8. Responsible for all of the cashiering functions which includes collecting money from the patients as applicable, posting the receipts in the system, balancing the drawer and appropriately completing the final reconciliation documentation and depositing the receipts at the end of the shift.
  9. Responsible for explaining and reviewing all registration documentation with the patient or the responsible party prior to obtaining signatures and witnessing. This includes providing the patient with a copy of the patient forms and scanning the forms into the imaging system if not using E-Signature.
  10. Responsible for communicating with the receiving departments when the patient registration completed and the patient is ready for the service as applicable, this includes considering the patient's physical abilities and determining if a wheelchair or an escort for transport is needed.
  11. Responsible for understanding and knowing the Meditech downtime processes in the event of a major incident or maintenance downtime.
  12. Responsible for daily review and completion of any registration issues appearing on a worklist created by our registration quality software. Any issues need to be correct prior to the billing date.
  13. Responsible for understanding and knowing the procedure to complete the exclusion monitoring check using the Compliance Resource Center "CRC".
  14. In addition to the basic registrar responsibilities, there may be specific responsibilities associated with the registration areas of Patient Access:

Outpatient Registrar Responsibilities:
Performing Medical Necessity and understanding the specific registration responsibilities within the Radiology, the Lab and the VADLAB which includes determining insurance eligibility for the services and if authorization is required for those scheduled or walk in patients procedures.
ER / Express Care Associate Responsibilities:
Performs the registration processes that are designed for the ER and multiple express care locations which includes understanding the patient tracker, determining patient or specific insurance procedures and/or presumptive charity procedures and/or collection of payment responsibilities.
Pre-Arrival Associate Responsibilities:
Performs the per-registration processes developed for the scheduled services performed at the hospital which includes determining authorization requirements and learning the software used to assist in determining the estimated patient financial responsibilities.
OB Admission Coordinator Responsibilities:
Performs all of the inpatient and outpatient registration responsibilities for all OB patients as well as performing the admission responsibilities for all other hospital admissions.
Education Requirements and Other Requirements:
Education Level: High school diploma or equivalent.
Prior Registration Experience is required.
Prior Customer Service Experience is required.
Experience Requirements: Typing skills of 40-50 wpm
Medical Terminology course or background preferred
Excellent communication and customer service skills needed
Computer and organizational skills

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