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Access Associate Jobs in Illinois (NOW HIRING)

Memorial Health

Patient Access Team Lead

Springfield, IL · On-site

$18.34 - $28.42/hr

Associate's degree or higher preferred. Licensure/Certification/Registry * Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred, but not ...

Memorial Health

Patient Access Team Lead

Springfield, IL

$18.34 - $28.42/hr

Associate's degree or higher preferred. Licensure/Certification/Registry * Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred, but not ...

Memorial Health

Patient Access Team Leader

Jacksonville, IL · On-site

$18.34 - $28.42/hr

Associate degree or higher preferred. Licensure/Certification/Registry * Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred. Experience

Memorial Health

Patient Access Team Leader

Jacksonville, IL · On-site

$18.34 - $28.42/hr

Associate degree or higher preferred. Licensure/Certification/Registry * Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred. Experience

R1

US-Patient Access Assoc I

Elk Grove Village, IL · On-site

$16.12 - $23.21/hr

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in ...

Memorial Health

Patient Access Team Lead

Springfield, IL · On-site

$18.34 - $28.42/hr

Associate's degree or higher preferred. Licensure/Certification/Registry * Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred, but not ...

R1 RCM

US-Patient Access Assoc I

Elk Grove Village, IL · On-site

$16.12 - $23.21/hr

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in ...

Memorial Health

Patient Access Team Leader

Jacksonville, IL · On-site

$18.34 - $28.42/hr

Associate degree or higher preferred. Licensure/Certification/Registry * Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred. Experience

R1

US-Patient Access Assoc I

Elk Grove Village, IL · On-site

$16.12 - $23.21/hr

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in ...

R1

US-Patient Access Assoc I

Elk Grove Village, IL

$16.12 - $23.21/hr

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in ...

Memorial Health

Patient Access Team Lead

Decatur, IL · On-site

$18.34 - $28.42/hr

Associates or higher degree preferred. Licensure/Certification/Registry: Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred, not ...

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Showing results 21-40

All JobsAccess Associate JobsAccess Associate Jobs in Illinois

Access Associate information

See Illinois salary details

$44.6K

$104.8K

$167.2K

How much do access associate jobs pay per year?

As of Aug 20, 2026, the average yearly pay for access associate in Illinois is $104,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $126,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an access associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What are the key skills and qualifications needed to thrive as an access associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

What are the most commonly searched types of Access jobs in Illinois?

The most popular types of Access jobs in Illinois are:

What cities in Illinois are hiring for Access Associate jobs?

Cities in Illinois with the most Access Associate job openings:

Access Associate jobs near you
Infographic showing various Access Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $104,810 per year, or $50.4 per hour.

Patient Access Team Lead

Memorial Health

Springfield, IL • On-site

$18.34 - $28.42/hr

Full-time

Posted 23 days ago

Memorial Health rating

7.0

Company rating: 7.0 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

414th of 889 rated healthcare providers

Job description

Min
USD $18.34/Hr.
Max
USD $28.42/Hr.
Overview
Our Patient Access Team Leader is responsible for the guidance and coordination of needs of their respective area. The team leader will act in the absence of a supervisor/manager in various capacities. The team leader will help with assignment of duties for staff for a given shift. They will assist with calling in staff when volumes demand extra help. When needed, the team leader will also take the lead in organizing staff from their area to assist with any sudden increases or spikes in patient volumes.
Qualifications
Education
  • High School Diploma required.
  • Associate's degree or higher preferred.
Licensure/Certification/Registry
  • Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred, but not required.
Experience
  • Minimum of two years of previous experience as a Patient Access Associate/Specialist or in a related healthcare payor, collections, or clinical office role required.
  • Minimum of one year of experience within the Patient Access department or previous leadership/supervisory experience required.
Other Knowledge/Skills/Abilities
  • Possess a high degree of organization with the ability to prioritize the immediate needs of the department.
  • Demonstrate excellent customer service and interpersonal skills with the ability to work effectively with a diverse group of colleagues, patients, physicians, and leadership.
  • Demonstrate strong oral and written communication, problem-solving, coaching, interpersonal, and organizational skills.
  • Ability to lead by example, provide guidance to staff, and assist with workflow coordination in a fast-paced environment.
  • Self-directed and highly motivated, with the ability to perform duties with minimal supervision.
  • Maintain a strong working knowledge of Patient Access workflows, policies, procedures, and applicable regulatory requirements.
  • Possess proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and other computer software used to support departmental operations.
  • Ability to maintain confidentiality and exercise sound judgment when handling sensitive patient and departmental information.

Responsibilities
  • Provide support, leadership, and guidance for staff working in their designated department and assigned shift.
  • Work with the Manager of Patient Access Services (PAS) to ensure appropriate staffing levels and assist in coordinating coverage for open shifts as directed.
  • Coordinate with PAS staff to promote timely patient flow and efficient patient services.
  • Develop and maintain strong technical knowledge of all clerical aspects of PAS to resolve issues and identify opportunities for process improvement.
  • Coordinate the implementation of quality improvement initiatives to enhance patient service and effectively manage daily volume fluctuations.
  • Monitor patient volumes and department workflow throughout the day and adjust staffing as needed without direct manager oversight.
  • Foster positive customer relations by addressing patient concerns promptly and maintaining an exceptional patient experience.
  • Provide training and education to new team members on departmental processes and responsibilities, including post-training orientation within their assigned work area.
  • Maintain current knowledge of departmental policies, procedures, goals, and employee development.
  • Coordinate the educational and training needs of the department.
  • Participate in ongoing leadership development opportunities to enhance leadership skills and support departmental operations.
  • Collaborate closely with Supervisors, Coordinators, and Managers to ensure a Great Patient Experience.
  • Communicate effectively with department managers, supervisors, and PAS leadership regarding patient flow, operational expectations, and customer service needs.
  • Assist in the performance appraisal process by providing the Manager with feedback regarding individual staff performance.
  • Assist with payroll-related tasks in the absence of the Manager.
  • Participate in an on-call rotation as assigned.
  • Perform all duties associated with the Patient Access Services department, including scheduling, pre-registration, registration, financial collections, insurance verification, patient interviews, data entry into appropriate systems, and patient placement responsibilities.
  • Perform other related duties as assigned or requested.

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