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Access Associate Jobs in Joliet, IL (NOW HIRING)

Prime Healthcare

Lead Registration

Olympia Fields, IL

$17.01 - $24.16/hr

EDUCATION, EXPERIENCE, TRAINING 1. High School Diploma or equivalent required. 2. Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred. 3. ...

Prime Healthcare

Lead Registration

Olympia Fields, IL · On-site

$17.01 - $24.16/hr

Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred. * Exceptional interpersonal & organizational skills. * Demonstrated leadership and management ...

Saint Francis Hospital

Lead Registration

Olympia Fields, IL · On-site

$17.01 - $24.16/hr

Qualifications EDUCATION, EXPERIENCE, TRAINING 1. High School Diploma or equivalent required. 2. Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred ...

Saint Francis Hospital

Lead Registration

Olympia Fields, IL · On-site

$17.01 - $24.16/hr

Qualifications EDUCATION, EXPERIENCE, TRAINING 1. High School Diploma or equivalent required. 2. Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred ...

Saint Francis Hospital

Lead Registration

Olympia Fields, IL · On-site

$17.01 - $24.16/hr

Qualifications EDUCATION, EXPERIENCE, TRAINING 1. High School Diploma or equivalent required. 2. Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred ...

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All JobsAccess Associate JobsAccess Associate Jobs in Joliet, IL

Access Associate information

See Joliet, IL salary details

$44.5K

$104.7K

$167K

How much do access associate jobs pay per year?

As of Aug 16, 2026, the average yearly pay for access associate in Joliet, IL is $104,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,400.00 and $125,800.00 per year, depending on experience, location, and employer.

How to become a patient access associate?

To become a patient access associate, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Relevant experience in healthcare or administrative roles can be beneficial, and some employers may require familiarity with electronic health records (EHR) systems or certification in medical office administration.

What is an access associate at a hospital?

An access associate at a hospital is responsible for managing patient admissions, verifying insurance information, and ensuring accurate registration. They often use hospital information systems and require strong communication skills to coordinate between patients and healthcare staff.

What are the key skills and qualifications needed to thrive as an access associate, and why are they important?

To thrive as an Access Associate, you need strong organizational skills, attention to detail, and familiarity with healthcare operations, typically supported by a high school diploma or equivalent. Proficiency with electronic health record (EHR) systems, scheduling software, and patient registration tools is commonly required. Excellent communication, customer service, and problem-solving skills help build rapport with patients and handle sensitive situations effectively. These skills ensure efficient patient intake, accurate information management, and a positive experience for both patients and healthcare teams.

What are the typical daily responsibilities of an access associate in a healthcare setting?

As an Access Associate, your day-to-day responsibilities typically include greeting and registering patients, verifying insurance information, scheduling appointments, and answering patient inquiries both in person and over the phone. You'll collaborate closely with clinical staff, billing departments, and other administrative professionals to ensure a smooth patient experience and accurate record-keeping. Attention to detail and strong communication skills are essential, as you'll often be the first point of contact for patients entering the facility. This role requires adaptability, as you may need to handle high volumes of patient interactions during peak hours.

What is the difference between Access Associate vs Customer Service Representative?

AspectAccess AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in healthcare or administrative supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare facilities, administrative offices, or clinicsCall centers, retail, or office settings
Employer & Industry UsageHospitals, clinics, healthcare providersRetail, telecommunications, banking, and service industries
Common Search & ComparisonOften compared for roles involving patient or client access to servicesCompared for roles involving customer interaction and support

The main difference between an Access Associate and a Customer Service Representative lies in their work environment and focus. Access Associates typically work in healthcare settings, managing patient access and administrative tasks, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but their specific responsibilities and industry contexts differ.

What cities near Joliet, IL are hiring for Access Associate jobs?

Cities near Joliet, IL with the most Access Associate job openings:

Access Associate jobs near you
Infographic showing various Access Associate job openings in Joliet, IL as of June 2026, with employment types broken down into 66% Full Time, 26% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $104,682 per year, or $50.3 per hour.

Access Associate (Full-time, Days)

Rochester Regional Health

Geneva, IL • On-site

$17.85 - $20/hr

Full-time

PTO

Posted 9 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

307th of 887 rated healthcare providers

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title:Access Associate

Department: Cardiology

Location: 833 Canandaigua Road Geneva NY 14

Hours Per Week: 40 - Full-time

Schedule: Monday-Friday, 8am-430pm

Required Qualifications

N/A

Preferred Qualifications

  • Bachelor's degree in business, social sciences, human resources, or equivalent preferred; equivalent combination of education and experience will be considered

  • Minimum of two (2) years of relevant healthcare experience preferred

  • Strong analytical, computer, organizational, customer service and communication skills

  • For the transportation departments, knowledge of IDX and CCS is beneficial

  • Strong written and verbal communication skills

Responsibilities

  • General Management. Manage incoming calls, greet customers, take messages as necessary; sort and distribute incoming mail; review patient letters for accuracy and assure outgoing mail is ready for the mailroom; recognize and communicate any problems or issues related to scheduling practices

  • Surgical Services. Coordinate surgical scheduling for multiple physicians, i.e. pre-admission history and physicals, diagnostic procedures, in-house procedures, etc.

  • Transportation Services. Schedule timely and efficient transportation for patients to a skilled nursing facility, rehabilitation facility or to their home address as needed

  • ElderOne Only: Accurately document sick time and absenteeism for home care employees; provide input on annual home care caregiver employee evaluations; establish and maintain an annual vacation and time off schedule for assigned staff; maintain KRONOS scheduling

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $20.00

CITY:

Geneva

POSTAL CODE:

14456

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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