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Aaa Insurance Service Representative Jobs (NOW HIRING)

AAA - Auto Club Group

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AAA - Insurance Agency Owner

Aurora, IL · On-site

... service, products and systems. Resources to help you grow and evolve: As your business grows, you ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

AAA - Auto Club Group

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AAA - Insurance Agency Owner

Chicago, IL · On-site

... service, products and systems. Resources to help you grow and evolve: As your business grows, you ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

AAA - Auto Club Group

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AAA - Insurance Agency Owner

Charlotte, NC · On-site

... service, products and systems. Resources to help you grow and evolve: As your business grows, you ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

AAA - Auto Club Group

Be Seen First

AAA - Insurance Agency Owner

Aurora, IL · On-site

... service, products and systems. Resources to help you grow and evolve: As your business grows, you ... You'll own and grow an insurance agency that serves new and prospective AAA Members. You'll sell ...

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All JobsAaa Insurance Service Representative Jobs

Aaa Insurance Service Representative information

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How much do aaa insurance service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for aaa insurance service representative in the United States is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a AAA Insurance Service Representative, and why are they important?

To thrive as a AAA Insurance Service Representative, you need strong knowledge of insurance products, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance quoting systems, and, in some cases, a state insurance license is important. Excellent communication, problem-solving, and multitasking abilities help you build relationships and efficiently handle client inquiries. These skills ensure you can deliver accurate information, resolve issues promptly, and provide a positive customer experience crucial for client retention.

How does an AAA Insurance Service Representative typically collaborate with other departments to resolve complex customer issues?

As an AAA Insurance Service Representative, you will frequently work with underwriting, claims, and policy management teams to address and resolve customer concerns that go beyond standard inquiries. This collaboration often involves gathering detailed information from clients, relaying it to the appropriate specialists, and following up to ensure a timely resolution. Strong communication and organizational skills are essential, as you'll act as a liaison to ensure both customer satisfaction and compliance with internal policies. Working in this role offers valuable exposure to multiple facets of the insurance industry and can open doors to advancement opportunities within AAA.

What are AAA Insurance Service Representatives?

AAA Insurance Service Representatives are professionals who assist customers with their insurance needs, including providing information about policies, processing claims, and handling policy changes. They act as the primary point of contact for AAA insurance clients, ensuring that customers receive accurate information and quality service. These representatives may also help clients select appropriate coverage, address billing questions, and resolve any issues related to their insurance products. Their goal is to deliver excellent customer service and maintain customer satisfaction with AAA's insurance offerings.
Aaa Insurance Service Representative jobs near you
Infographic showing various Aaa Insurance Service Representative job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 9% Physical, 39% Hybrid, and 52% Remote job distribution, with an average salary of $38,758 per year, or $18.6 per hour.

Insurance Customer Service Representative

AAA of Western & Central NY

Rochester, NY

$39.60K - $54.50K/yr

Other

Posted 4 days ago

Job description

Title: Insurance Customer Service Representative

Department:  Insurance

FLSA:  Non-exempt

Grade Level:  12NE

Job Code: 6503

 

Position Summary

Provide service to current and prospective AAA members for Property & Casualty insurance policies, membership and promotion of additional AAA products and services.

Job Responsibilities

30% Communication – Exhibit a high degree of professionalism at all times. Actively listen to determine customers’ needs. Provide well-written and accurate communication inclusive of emails, letters, and documentation.

30% Customer Service – Understand all AAA Insurance offerings and other Club products and services to ensure quality service delivery to members and customers. Effectively resolve member and customer concerns. Demonstrate AAA Core Values in every interaction.

10% Sales – Educate and actively sell relevant insurance products and services during all appropriate interactions. Prospect and generate referrals. Sell and promote AAA membership and other Club products and services. Responsible for effectively closing sales and meeting overall monthly and annual scorecard goals.

20% Technical Knowledge– Effectively utilize Insurance and AAA systems, following established policies and guidelines to manage and respond to inquiries and issues. Serve as a liaison with the insurance carrier(s) to ensure timely underwriting of policies and maintain current knowledge of the insurance carriers’ underwriting guidelines. Participate in training and testing programs as required. Follow required processes and workflow on every interaction. Assist with other projects as assigned.

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