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Aaa Auto Club Jobs in Michigan (NOW HIRING)

The Auto Club Group

Member Representative I

Alpena, MI · On-site

The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million ...

The Auto Club Group

Travel Agent

Warren, MI

The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million ...

The Auto Club Group

Travel Agent

Warren, MI · On-site

The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million ...

The Auto Club Group

MI

The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million ...

AAA-The Auto Club Group

MI · On-site

AAA - The Auto Club Group is seeking ambitious, business-minded, and innovative Entrepreneurial Agency Owners to join our team! What's in it for you? We are proud to offer one of the industry's best ...

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Aaa Auto Club information

See Michigan salary details

$8

$18

$35

How much do aaa auto club jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for aaa auto club in Michigan is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $11.61 and $23.64 per hour, depending on experience, location, and employer.

What is AAA Auto Club?

AAA Auto Club, also known as the American Automobile Association, is a federation of motor clubs throughout North America that provides a variety of services to its members. These services include roadside assistance, travel planning, insurance, discounts on various products and services, and automotive services such as car repairs and battery replacement. Membership with AAA can offer peace of mind for drivers, as it ensures help is available in case of vehicle breakdowns or emergencies. Many members also take advantage of AAA's travel resources, including maps, travel guides, and exclusive deals on hotels and attractions.

What are the typical responsibilities and challenges of a member service representative at AAA Auto Club?

As a member service representative at AAA Auto Club, your daily tasks often include assisting members with travel planning, providing roadside assistance information, processing membership renewals, and answering general inquiries. One common challenge is handling high call volumes during peak travel seasons or in emergency situations, which requires strong multitasking and customer service skills. You'll work closely with other team members and departments, such as dispatch and travel services, to ensure efficient and accurate support for members. This role offers opportunities to build customer relations expertise and can serve as a stepping stone to supervisory or specialized positions within the organization.

What are the key skills and qualifications needed to thrive as an AAA Auto Club customer service representative?

To thrive as an AAA Auto Club Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes insurance or travel booking platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you provide exceptional service and build member trust. These skills and qualities are vital for efficiently resolving member concerns and maintaining AAA's reputation for outstanding customer care.

What is the difference between Aaa Auto Club vs Auto Insurance Agent?

AspectAaa Auto ClubAuto Insurance Agent
CredentialsMembership-based, industry certifications optionalState licensing, insurance certifications
Work EnvironmentCustomer service centers, roadside assistanceOffice, client meetings, field work
Employer & IndustryNonprofit auto club, insurance & roadside servicesPrivate insurance companies, sales & service
Search & Comparison IntentMembership benefits, roadside assistancePolicy options, quotes, coverage details

While Aaa Auto Club primarily offers roadside assistance and membership services, Auto Insurance Agents focus on selling and managing auto insurance policies. Both roles involve customer service, but Aaa Auto Club emphasizes membership benefits, whereas Auto Insurance Agents concentrate on policy sales and coverage options.

What are popular job titles related to Aaa Auto Club jobs in Michigan?

For Aaa Auto Club jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Aaa Auto Club jobs in Michigan look for?

The top searched job categories for Aaa Auto Club jobs in Michigan are:

What cities in Michigan are hiring for Aaa Auto Club jobs?

Cities in Michigan with the most Aaa Auto Club job openings:

Aaa Auto Club jobs near you
Infographic showing various Aaa Auto Club job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 4% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,704 per year, or $18.6 per hour.

Member Representative II (Property & Casualty Insurance License)

The Auto Club Group

Brighton, MI • On-site

$38K - $52K/yr

Full-time

Re-posted 29 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

236th of 315 rated insurance

Job description

Company Description
AAA, the nation's largest automobile club, is hiring for a full-time, licensed Member Representative II in at the Livingston County, MI Branch Office. We're looking for qualified individuals to fill this position.
The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million members across 11 states and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois, Minnesota and Tennessee; and a portion of Indiana. ACG belongs to the national AAA federation with nearly 53 million members in the United States and Canada and whose mission includes protecting and advancing freedom of mobility and improving traffic safety.
Job Description
Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with company and national AAA approved procedures. Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Responds to customer inquiries and refers to agent when appropriate. Provides a high level of administrative support to travel and insurance agents during peak periods.
Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel. Conducts outbound promotional call activities per management request and provides general promotion of auto club group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.
Qualifications
  • Possess the appropriate state property & casualty license
  • Successful completion of customer service, club and travel and payment processing training within 6 months of hire

Demonstrated experience with and proven competency in the following:
  • Providing a high level of customer focused service
  • Servicing insurance policies and processing applications, renewals and amendments
  • Taking payments
  • Responding to billing and coverage questions
  • Promoting the sale of insurance products and/or travel and membership products
  • Processing monetary transactions
  • Outbound promotional calls for insurance and/or travel
  • Computer software applications (Word, Excel, etc.) And web based operations

Knowledge of:
  • Insurance and travel terminology
  • General insurance and/or travel regulations
  • Underwriting procedures
  • Sales regulatory and compliance guidelines
  • Travel systems (e.g. Focal Point, View Point, ITT, AXIS, etc.) And/or insurance systems (e.g. PPS, POS, IMS, IPM) and/or membership systems

Ability to:
  • Communicate effectively (verbal and written) with others in a work environment
  • Perform mathematical calculations to accurately perform monetary transactions
  • Work effectively in a team environment
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Work irregular hours including holidays and weekends (may include community events)
  • Work under pressure in a high volume, fast paced customer service environment
  • Maintain appropriate state Property & Casualty license

Preferred:
  • Appropriate state life accident and health license
  • Travel accreditation (i.e. Disney college of knowledge, destination specialties or cta certification)

Experience in/with:
  • Touring procedures including the development of auto travel routings, marked maps and triptiks
  • Club and travel promotions including the sales of travel, club and membership products and services
  • Promoting the sales of ACG insurance using established guidelines

Additional Information
PLEASE CLICK THIS LINK TO APPLY:
https://interview.harqen.com/interviewnow/21124/2368
Job# 1000666
The Auto Club Group is an equal opportunity employer.

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American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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