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The Manager will partner directly with his/her Restaurant and General Manager and/or FranchisePartner Designate and will receive market level support from his/her Human Resource Manager and FieldTraining Manager / Coordinator to meet the business and strategic objectives of the organization. Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.Primary and On-Going Accountabilities•Effectively Manage a Steak 'n Shake Shift •Execute the 14 point walk and correct deficiencies as they arise •Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence •Ensure service, hospitality, accuracy and speed standards are achieved •Maintain strict compliance with health, safety and security standards and procedures •Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest •Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach •Ensure accurate adherence to all State and Federal laws on assigned shift •Lead by Example •Has authority to discipline associates •Recommends associates for hiring and promotion •Recommends associates for terminationSpecific Duties and ResponsibilitiesCustomer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great serviceImmediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N.Ensure Guests are immediately recognized upon entering and as they are leavingMotivate all Associates to deliver great hospitality toward all guests and other associatesCreate a positive team environment with knowledgeable associates working together through shift huddles and ongoing coachingBrand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:Execute the 14 point walk - ensuring the facility is radiant, the associates are motivated, the stations areappropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching anddirecting associates to ensure quality adherence and speed standards are achievedInterview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centriccandidates to the General Manager for employmentEnsure associates are effectively trained using the Steak 'n Shake training program,Earning your WingsMonitor food quality, portioning and speed from the EXPO window and resolve any issues immediatelyAssign and verify all side work is accurately and efficiently completedVerify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and linechecks on assigned shift ensuring food quality and quantityEnsure all Safety procedures and policies are strictly adhered toFinancial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:Deploy associates appropriately as planned on the Schedule and Line up sheetsEnsure appropriate staffing levels of well-trained associates on assigned shiftsComplete shift and daily inventory and accurately post into the back office POSSystemCheck in food delivery, ensure proper storage and post-delivery into the POS.Complete food order based on commissary order guide and enter into ordering systemMaintain strict adherence to cash handling and banking policies and proceduresComplete shift tools and administration duties as assigned by General Manager2.

SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.•Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles •Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines •Takes responsibility for shift financial results •Serves as a resource to colleagues and as a mentor to less experienced Managers •Actively manages the shift ensuring speed and food quality 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: •Restaurant Associates •Restaurant Trainers •Restaurant Management Secondary: •Division President •Field Training Manager •Human Resource Manager Manager 12.1.2021 4.

REQUIREMENTS: Typical minimum requirements to perform the job. •High School graduate or equivalent education preferred •Certified in all Stations at Steak 'nShake or equivalent experience •ServSafe certified (based on localregulations) •Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures •Positive, motivating communication skills •Strong organization and time management skills •Strong coaching and mentoring skills •Flexible and adaptable to changing circumstances •Ability to read, write, perform mathematical calculations and analyze data •Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach •Able to work in excess of 40 hours per week while standing, walking and stretching •Able to lift, carry, push and pull 30 lbs •Able to perform any task performed by a service or production associate •Able to see across the restaurant to monitor and oversee the operation •Able to legally operate a motor vehicle •Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance.

•Field Results Report •Key Metrics •Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.•Restaurant Manager •General Manager •Franchise Partner