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911 Operator Jobs in Jackson, MS (NOW HIRING)

AT&T

Machine Operator

Pearl, MS · On-site

$51K/yr

Previous operating experience with similar equipment is desirable. * Perform the above job duties with or without "reasonable accommodation." * May be required to go out of region/state due to ...

Milwaukee Tool

Jackson Machine Operator 2

Jackson, MS · On-site

$14.75 - $17.75/hr

The Machine Operator is responsible for performing basic machine operation, working with computer-controlled equipment or mechanical based machines to make sure they are set up properly, working well ...

MILWAUKEE TOOL

Jackson Machine Operator 2

Jackson, MS

$14.75 - $17.75/hr

The Machine Operator is responsible for performing basic machine operation, working with computer-controlled equipment or mechanical based machines to make sure they are set up properly, working well ...

Milwaukee Tool

Jackson Machine Operator 2

Jackson, MS · On-site

$14.75 - $17.75/hr

The Machine Operator is responsible for performing basic machine operation, working with computer-controlled equipment ormechanical basedmachines to make sure they are set up properly, workingwelland ...

MILWAUKEE TOOL

Jackson Machine Operator 2

Jackson, MS · On-site

$14.75 - $17.75/hr

The Machine Operator is responsible for performing basic machine operation, working with computer-controlled equipment or mechanical based machines to make sure they are set up properly, working well ...

Milwaukee Tool

Jackson Machine Operator 2

Jackson, MS · On-site

$14.75 - $17.75/hr

The Machine Operator is responsible for performing basic machine operation, working with computer-controlled equipment ormechanical basedmachines to make sure they are set up properly, workingwelland ...

Milwaukee Tool

Jackson Machine Operator 2

Jackson, MS · On-site

$14.75 - $17.75/hr

The Machine Operator is responsible for performing basic machine operation, working with computer-controlled equipment or mechanical based machines to make sure they are set up properly, working well ...

Steel Technologies

Machine Operator - 1st Shift

Madison, MS · On-site

$13.75 - $16.50/hr

As a Slitter Operator at Steel Technologies, your main responsibility is to setup and operate a slitter according to customer specifications and work orders. We'll rely on you for regular equipment ...

Cspire_telapex

Manager, Indirect Tax

Ridgeland, MS · On-site

$92K - $121K/yr

... 911 fees, excise tax, franchise fees, and unclaimed property accounts. Investigate and resolve ... Develop andmaintainstandard operating procedures while ensuring team members are trainedonupdated ...

C Spire

Manager, Indirect Tax

Ridgeland, MS

$92K - $121K/yr

... 911 fees, excise tax, franchise fees, and unclaimed property accounts. Investigate and resolve ... Develop andmaintainstandard operating procedures while ensuring team members are trainedonupdated ...

C Spire

Manager, Indirect Tax

Ridgeland, MS · On-site

$92K - $121K/yr

... tax, use tax, 911 fees, excise tax, franchise fees, and unclaimed property accounts. • ... operating procedures while ensuring team members are trained on updated processes. • Monitor ...

C Spire

Manager, Indirect Tax

Ridgeland, MS · On-site

$80 - $120/hr

Own account reconciliation review for all indirect tax liability accounts (Sales Tax, 911 Fee, Use ... operating procedures and train staff on updated workflows* Develop, improve, and streamline ...

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911 Operator information

See Jackson, MS salary details

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How much do 911 operator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for 911 operator in Jackson, MS is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $22.21 and $25.14 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

More about 911 Operator jobs
What are popular job titles related to 911 Operator jobs in Jackson, MS? For 911 Operator jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching 911 Operator jobs in Jackson, MS look for? The top searched job categories for 911 Operator jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for 911 Operator jobs? Cities near Jackson, MS with the most 911 Operator job openings:
911 Operator jobs near you
Infographic showing various 911 Operator job openings in Jackson, MS as of August 2026, with employment types broken down into 51% Full Time, 46% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,939 per year, or $23.5 per hour.

911 TELECOMMUNUCATOR/ EMERGENCY CALL TAKER - FULL TIME

Pafford EMS

Ridgeland, MS • On-site

Other

Posted 5 days ago

Pafford EMS rating

5.8

Company rating: 5.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

774th of 887 rated healthcare providers

Job description

DESIRABLE QUALIFICATIONS: Work experience preferably in a customer service or public relations environment and the ability to speak and understand English for effective communication with callers. Ability to speak a foreign language is a bonus. An outgoing, positive personality and professional work ethic is essential. The desire and willingness to be part of a team.
Candidates who receive contingent employment offers will be required to pass, prior to the start of training, a criminal background check and drug screening test.
Examples of Work Performed:
  • Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to, car accidents, medical emergencies and hospital transfers.
  • Process requests for emergency and non-emergency ambulance service, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.
  • Identify, through appropriate and timely questioning of the caller, the nature of the problem.
  • Summarize the critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for assistance according to the level of response required, as outlined in the policy and procedure guidelines.
  • Access and operate computer databases and search websites as necessary.
  • Receive and transmit information effectively by radio and telephone.
  • Receive requests by radio, phone, electronic format or fax from law enforcement, fire/medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate information; prioritize and effectively relay information in proper format to the requesting agency. Contact outside public service agencies as requested and relay information as required.
Work Environment:
Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends and holidays. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Telecommunicators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful. The content and nature of many calls is traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment.
Knowledge, Skills and Abilities Required:
  • Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment.
  • Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion.
  • Ability to refer common patient care issues to supervisory authority.
  • Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services.
  • Ability to maintain files.
  • Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers.
  • Ability to effectively listen with communication equipment.
  • Ability to communicate respectfully and effectively.
  • Ability to participate in effective teamwork by being self motivated, accepting of assignments and by completing assignments within agreed upon deadlines.
  • Ability to identify problems and collect, summarize and relay information.
  • Ability to summarize key individual characteristics and enter the information into the database, (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff.
  • Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change.
  • Ability to remain calm in stressful situations and assist other staff to appropriately handle stressful situations.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Equal Employment Opportunity (EEO) Statement
Pafford Emergency Medical Services (PEMS) is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and treated with respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local laws.
PEMS complies with all applicable laws regarding equal employment opportunities and prohibits any form of workplace discrimination or harassment. We strive to foster an environment of fairness, integrity, and respect where all employees can thrive and contribute to our mission.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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