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911 Emergency Operator Jobs (NOW HIRING)

Cayuga County New York

911 Administrator

Auburn, NY · On-site

$76K - $91K/yr

The 911 Administrator is an administrative position in the field of public safety with ... operating methods and services provided by local police, fire, and emergency medical service ...

King William County, VA

911 Dispatcher

King William, VA · On-site

$44K/yr

General Description The Emergency Communications Officer will work in a high-stress, fast paced ... Maintains working knowledge of operating procedures of agencies served by 911 center; * Utilizes ...

Securitas Technology

911 Dispatcher

Uniontown, OH

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Cayuga County New York

911 Administrator

Auburn, NY · On-site

Job Title The 911 Administrator is an administrative position in the field of public safety with ... operating methods and services provided by local police, fire, and emergency medical service ...

UT Health East Texas

911 Operator

Tyler, TX · On-site

Overview Join our team as a full-time, EMS 911 Operator in Tyler, TX. Why Join Us? Thrive in a ... Emergency Medical Dispatch (Paid Certification Training provided by UT Health) - must obtain within ...

UT Health East Texas

911 Operator

Tyler, TX · On-site

Overview Join our team as a full-time, EMS 911 Operator in Tyler, TX. Why Join Us? Thrive in a ... Emergency Medical Dispatch (Paid Certification Training provided by UT Health) - must obtain within ...

LIFE TECH INC

911- EMT | East Orange

East Hanover, NJ · On-site

$25 - $30/hr

... in answering 911 emergency calls within Essex County, NJ. As an EMT with Life Ride, you will ... Completion of Defensive Driving, CEVO (Emergency Vehicle Operator Course), or EVOC (Emergency ...

Life Health Group

911- EMT | East Orange

East Hanover, NJ · On-site

$25 - $30/hr

... in answering 911 emergency calls within Essex County, NJ. As an EMT with Life Ride, you will ... Completion of Defensive Driving, CEVO (Emergency Vehicle Operator Course), or EVOC (Emergency ...

Life Health Group

911- EMT | East Orange

East Hanover, NJ · On-site

$18.75 - $25/hr

... in answering 911 emergency calls within Essex County, NJ. As an EMT with Life Ride, you will ... Completion of Defensive Driving, CEVO (Emergency Vehicle Operator Course), or EVOC (Emergency ...

EMERGENCY SERVICES SOLUTIONS INC

ALS Provider

Dendron, VA · On-site

$64K - $77K/yr

Respond promptly to emergency calls as part of a 911. * Perform advanced patient assessments and ... We are currently operating in Amelia, Cumberland, Powhatan, Middlesex, and Surry County. We are ...

CATALDO AMBULANCE SERVICE

Dispatcher - EMS

Malden, MA · On-site

$25 - $32/hr

Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our ...

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911 Emergency Operator information

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How much do 911 emergency operator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for 911 emergency operator in the United States is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.60 per hour, depending on experience, location, and employer.

What is a 911 emergency operator?

911 Emergency Operators, also known as emergency dispatchers, are professionals who answer emergency calls and coordinate the appropriate response from police, fire, or medical services. They quickly gather critical information from callers, provide instructions for immediate actions, and dispatch emergency personnel to the scene. These operators play a vital role in ensuring public safety by maintaining calm under pressure and communicating effectively with both callers and first responders.

What are the key skills and qualifications needed to thrive as a 911 emergency operator?

To thrive as a 911 Emergency Operator, you need strong multitasking abilities, quick decision-making, and a high school diploma or equivalent, with many roles requiring specialized training or certification in emergency dispatch. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency protocols is critical. Excellent communication skills, emotional resilience, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure that operators can efficiently manage emergency calls, relay accurate information, and provide critical support during high-stress situations.

What are some common challenges faced by 911 emergency operators and how can they be managed?

911 Emergency Operators often encounter high-stress situations, including handling multiple calls simultaneously and dealing with callers in distress. Managing emotional responses and maintaining clear communication are crucial skills in this role. Many agencies provide comprehensive training and ongoing support, such as access to counseling and peer support programs, to help operators cope with the psychological demands. Building resilience and practicing effective stress management techniques can help operators perform their duties effectively and maintain their well-being.

What is the difference between 911 Emergency Operator vs Emergency Dispatcher?

Aspect911 Emergency OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, CPR certification often preferredHigh school diploma, CPR certification often preferred
Work EnvironmentCall centers, emergency response centersDispatch centers, emergency response agencies
Employer & IndustryPublic safety agencies, police, fire, EMSPublic safety agencies, police, fire, EMS
Common Search & ComparisonYesYes

Both 911 Emergency Operators and Emergency Dispatchers work in emergency response environments, often within police, fire, or EMS agencies. They share similar credentials and work settings, but 911 Emergency Operators primarily handle incoming emergency calls, providing immediate assistance and dispatch instructions, while Emergency Dispatchers may also coordinate responses and manage dispatching logistics. Understanding these roles helps clarify their distinct responsibilities within emergency services.

How do you get a job as a 911 emergency operator?

To become a 911 emergency operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete specialized training provided by the employer or a certification program. Strong communication skills, the ability to remain calm under pressure, and familiarity with emergency dispatch systems are essential for the role.

Is it worth it to become a 911 emergency operator?

A 911 emergency operator plays a critical role in emergency response by dispatching police, fire, or medical services. The job requires strong communication skills, the ability to handle stressful situations, and often involves shift work, including nights and weekends. While it can be rewarding for those interested in public service, it also involves high stress and emotional demands.

What cities are hiring for 911 Emergency Operator jobs?

Cities with the most 911 Emergency Operator job openings:

What states have the most 911 Emergency Operator jobs?

States with the most job openings for 911 Emergency Operator jobs include:

What are popular job titles related to 911 Emergency Operator jobs?

For 911 Emergency Operator jobs, the most frequently searched job titles are:

911 Emergency Operator jobs near you
Infographic showing various 911 Emergency Operator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $42,441 per year, or $20.4 per hour.

911 Administrator

Auburn, NY • On-site

Cayuga County New York
See more jobs at Cayuga County New Yorkexternal

$76K - $91K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

MINIMUM QUALIFICATIONS:
  • Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in telecommunications management, telecommunications, emergency medical service, public administration, business administration, or a closely related field and three years of experience in an administrative position with responsibility for organizational planning, budget preparation and control, one year of which shall have been in a supervisory capacity; OR.
  • Graduation from a regionally accredited or New York State registered two-year college with an Associate’s degree in one of the areas mentioned in (A) and five years of experience as indicated in (A), one year of which shall have been in a supervisory capacity; OR.
  • Graduation from high school or possession of a high school equivalency diploma and 7 years of experience as indicated in (A), one year of which shall have been in a supervisory capacity.
  • NOTE: Volunteer experience will be accepted to meet the experience criteria (A), (B), and (C) on a prorated basis as follows:
    • 6 years of volunteer experience may be substituted for 3 years of paid experience in (A).
    • 10 years of volunteer experience may be substituted for 5 years of paid experience in (B).
    • 14 years of volunteer experience may be substituted for 7 years of paid experience in (C).
    • (Note: All volunteer experience must be verified by written confirmation from the candidate's fire department that states that member was in good standing in a Volunteer Fire Company or Department duly organized under the laws of NYS).

DISTINGUISHING FEATURES OF THE CLASS:
The 911 Administrator is an administrative position in the field of public safety with responsibility for coordinating and monitoring the efforts of Cayuga County and participating local governments in the continuing development and operation of a centralized emergency communication system. By dialing the 911 telephone number, the system allows any County resident, who needs emergency assistance, access to the appropriate emergency service (police, fire, ambulance, etc.) for their locale. The 911 Administrator's work involves presenting technical findings, program evaluations and procedures, and budget requests to the County Legislature, and also presenting the program benefits to local municipalities and the general public. This employee works under the general direction of the Chair of the Cayuga County Board of Legislators or his/her designee. The incumbent does related work as required.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES, PERSONAL CHARACTERISTICS:
  • Good knowledge of the principles and practices of public administration as they relate to organizational planning, purchasing, and budget preparation and control.
  • Good knowledge of the telecommunication operating methods and services provided by local police, fire, and emergency medical service agencies including receiving and dispatching emergency calls.
  • Working knowledge of the communication procedures and equipment used by police, fire, and emergency medical service agencies.
  • Working knowledge of the use of software for computerized dispatching.
  • Ability to work with and secure cooperation from government and public safety officials.
  • Ability to prepare clear and concise narrative and verbal reports.
  • Ability to plan and coordinate a 911 Emergency program.
  • Ability to handle personnel issues and application of labor agreements.

TYPICAL WORK ACTIVITIES: (Illustrative Only):
  • Coordinates the recommendations made by county and local government agencies, staff, and outside vendors for the installation and operation and maintenance of the system.
  • Supervises the implementation of operating procedures for the 911 System.
  • Prepares verbal and written reports requested by the Legislature and cooperates with local government bodies concerning the program.
  • Prepares the annual operating and capital budget requests for the 911 System.
  • Responsible for grant procurement and administration, including but not limited research, writing, managing, and reporting requirements and other documents required by funding agencies.
  • Assists in resolution of problems that develop between the public users and 911 operations.
  • Prepares information about the program for public dissemination.
  • Promotes and coordinates cooperation among the user agencies.
  • Supervises the maintenance of the Center's Databases, including insertions, deletions, corrections and modifications.
  • Oversees the administration of the entire communications network to ensure it remains in an operational readiness state, is well maintained, and compliant with all local, state, federal regulations and reporting requirements. This also includes but is not limited to maintaining the computerized dispatch system, handheld and mobile radio equipment, and tower and repeater sites in a state of operational readiness at all times.
  • In collaboration with Chief Information Officer, oversees and administers the development, purchase, integration and installation of all 911 System related hardware and software.
  • Prepares service contracts for legislative review and monitors them for compliance and performance.
  • Interfaces with the City of Auburn and local town, planning and zoning boards, as required, to maintain the established residence and business address system.
  • Coordinates with franchise telephone companies and telecommunications equipment vendors to ensure continuity of service.

TYPICAL WORK ACTIVITIES: (Illustrative Only) (continued):
  • Cooperates with local, state, and county police, fire, and EMS departments and agencies to establish and maintain correct boundary information used to develop Emergency Service Zones.
  • Interfaces with local and regional USPS offices to coordinate and maintain address systems.
  • Maintains a file of road names and number ranges, along with community name and emergency service zone boundary information.
  • Develops system failure and back-up plans to mitigate the effects of a total or partial system failure.
  • Coordinates the training of public safety telecommunicators/dispatchers relative to the operation.
  • Of 911 telecommunications equipment and familiarization of associated systems.
  • Analyzes the use of the 911 system and conducts public education programs in schools, civil, and community centers, and other media outlets to promote the proper use of the 911 system.
  • Develop short and long-term maintenance plans for equipment in accordance with the future growth and current needs of the Cayuga County Communications System.
  • Assists the County in negotiations between system users administrations in conflicts related to the operation of the ECC.
  • Supervises all personnel under his/her command.
  • Develops and recommends staffing levels and structure.
  • Administers personnel functions including hiring, scheduling, performance evaluations, counseling, and discipline.
  • Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
  • Maintains knowledge and skills to perform the duties of SESD and/or ESD to assist in emergent situations and/or on an as needed basis.