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3Pl Customer Service Representative Jobs (NOW HIRING)

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3PL Customer Service Representative

Torrance, CA · On-site

$20 - $22/hr

... CSR or supervisor when necessary. · Maintain professional and friendly communication with ... 3PL (Third-Party Logistics) experience required. · Basic Microsoft Office and computer skills. · ...

MCKESSON

3PL Customer Care Representative

Louisville, KY · On-site

$14.75 - $20/hr

In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to ...

McKesson

3PL Customer Care Representative

Louisville, KY · On-site

$18/hr

In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to ...

McKesson

3PL Customer Care Representative

Columbus, OH

$18/hr

In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to ...

McKesson

3PL Customer Care Representative

Mason, OH · On-site

$18/hr

In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to ...

McKesson

3PL Customer Care Representative

Columbus, OH · On-site

$18/hr

In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to ...

MVT Holdings

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

Verde Logistics is hiring a Customer Service Representative in El Paso, TX! The Customer Service ... Verde Logistics LLC. is a non-asset-based 3rd Party Logistics (3PL) provider based in El Paso, TX. ...

MVT Holdings

Customer Service Representative

El Paso, TX · On-site

$15/hr

Verde Logistics is hiring a Customer Service Representative in El Paso, TX! The Customer Service ... Verde Logistics LLC. is a non-asset-based 3rd Party Logistics (3PL) provider based in El Paso, TX. ...

Labor Solutions, LLC

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Customer Service Representative

Indianapolis, IN · On-site

$20 - $24/hr

Customer Service Representative Plainfield, IN Starting Pay: $20-$24/hour, based on experience We ... Shipping, logistics, warehouse, or 3PL experience highly desired. * Experience working with a ...

ShipMonk

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

Customer Service Representative Louisville, Kentucky, United States ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers ...

ShipMonk

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

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How much do 3pl customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for 3pl customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 3PL customer service representative?

3PL Customer Service Representatives are professionals who manage customer inquiries and resolve issues related to logistics, shipping, and order fulfillment on behalf of third-party logistics (3PL) companies. They serve as a liaison between clients, warehouses, carriers, and internal teams to ensure smooth and timely delivery of goods. Their responsibilities typically include tracking shipments, handling complaints, processing orders, and providing updates to customers. Effective communication and problem-solving skills are essential for this role. They play a vital part in maintaining customer satisfaction and supporting the overall supply chain process.

How does a 3PL customer service representative typically collaborate with warehouse and transportation teams to resolve client issues?

A 3PL Customer Service Representative works closely with both warehouse and transportation teams to ensure client inquiries, orders, and shipment concerns are handled efficiently. This often involves tracking inventory status, coordinating shipment schedules, and updating clients on delivery timelines. Representatives serve as a liaison, relaying client feedback or urgent requests, and working with internal teams to troubleshoot problems such as delays, order discrepancies, or damaged goods. Strong communication and problem-solving skills are essential, as the role frequently requires quick resolution of issues to maintain client satisfaction.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative, and why are they important?

To thrive as a 3PL Customer Service Representative, you need strong communication skills, knowledge of logistics processes, and a high school diploma or relevant experience in supply chain or customer service. Familiarity with transportation management systems (TMS), warehouse management systems (WMS), and CRM software is typically required. Problem-solving abilities, attention to detail, and the ability to manage multiple priorities under pressure are crucial soft skills. These competencies ensure accurate order processing, efficient issue resolution, and a positive client experience in a fast-paced logistics environment.

What is the difference between 3Pl Customer Service Representative vs Freight Coordinator?

Aspect3Pl Customer Service RepresentativeFreight Coordinator
Required CredentialsHigh school diploma, customer service experience, logistics knowledgeHigh school diploma, logistics or transportation experience, communication skills
Work EnvironmentOffice setting, call centers, logistics companiesOffice environment, shipping and freight companies
Employer & Industry UsageThird-party logistics providers, freight carriersShipping companies, freight forwarding firms
Common Search & Comparison IntentCustomer service roles in logisticsCoordination of freight shipments

The main difference is that a 3Pl Customer Service Representative focuses on assisting clients with logistics and shipment inquiries, while a Freight Coordinator manages the scheduling and coordination of freight shipments. Both roles require logistics knowledge and customer interaction but differ in their specific responsibilities within the supply chain process.

What states have the most 3Pl Customer Service Representative jobs?

States with the most job openings for 3Pl Customer Service Representative jobs include:

What are popular job titles related to 3Pl Customer Service Representative jobs?

For 3Pl Customer Service Representative jobs, the most frequently searched job titles are:

3pl Customer Service Representative jobs near you

3PL Customer Service Representative

Fontana, CA • On-site

Employee Force Provider - EFP Staffing
See more jobs at Employee Force Provider - EFP Staffingexternal

$18 - $20/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary:
We are seeking an experienced 3PL Customer Service Representative (CSR) with routing experience to join our team. The ideal candidate will have a strong background in third-party logistics (3PL), excellent customer service skills, and the ability to coordinate shipments efficiently. This role requires attention to detail, problem-solving abilities, and effective communication with clients, carriers, and internal teams.

Key Responsibilities:

  • Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
  • Manage order processing, tracking, and shipment coordination within a 3PL environment.
  • Utilize routing guides to ensure timely and accurate deliveries while adhering to client and carrier requirements.
  • Communicate effectively with carriers, warehouse teams, and customers to coordinate shipments and resolve logistics challenges.
  • Monitor inventory levels and collaborate with warehouse staff to ensure order fulfillment.
  • Maintain accurate records of shipments, invoices, and customer communications.
  • Assist in handling freight claims, discrepancies, and returns as needed.
  • Identify opportunities for process improvements and contribute to operational efficiency.

Qualifications & Skills:

  • Experience: Minimum of 2 years in a 3PL customer service or logistics-related role.
  • Routing Knowledge: Strong understanding of routing procedures and carrier guidelines.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Ability to resolve customer and logistics issues quickly and efficiently.
  • Technology: Proficiency in logistics software, WMS, TMS, and Microsoft Office Suite.
  • Organization: Strong attention to detail and ability to multitask in a fast-paced environment.
  • Team Player: Ability to work collaboratively with internal and external teams.

Compensation:

  • MONDAY-FRIDAY
  • 7:30AM-4:00PM
  • Pay rate is based on experience. $18.00- $20.00

If you are a detail-oriented professional with 3PL and routing experience, we encourage you to apply and become part of our dynamic team.

Company Description

Our company strives to find our associates the right position where they can utilize their skills and experience.