Join the Team at Montana's Premier Luxury Ranch Resort!
About Paws Up Montana:
Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.
Position:
The Guest Experience Coordinator is responsible for creating a memorable stay for guests by organizing engaging activities, coordinating authentic Montana ranch dining experiences, and arranging distinctive spa and wellness services.
What We Offer:
- Medical, Dental, Vision Insurance
- 401K with Employer Match
- Paid Time Off - 9 Floating Holidays and 15 Personal Days
- Career Development and Advancement Opportunities
- Life Insurance, Long Term, and Short-Term Disability
- Employee Assistance Program (5 free counseling sessions)
- Referral Bonus Program (Get paid $250 to recruit)
- Carpool Reimbursement ($5-$20/Day)
- Employee Discounts on Merchandise (30% on select items in our retail store)
- Employee Lunch Provided
The Primary Functions are:
- Greet guests with friendly and genuine interactions.
- Design guest itineraries to ensure meaningful and memorable stays.
- Engage upcoming guests to instill trust and excitement pre-arrival to plan and anticipate guest schedules.
- Ensure all property information is accurately communicated to the guest.
- Enter guest information accurately into the property management system.
- Responsible for scheduling all resort-guided activities, spa services, dining experiences, wilderness workshops, and special events.
- Check in guests for scheduled activities to ensure an organized start to their next adventure.
- Respond to guest requests in person, via email, and SMS messaging system while adhering to company standards and values.
- Handle all guest interactions in a professional and polished manner.
- Curate and organize unique, personalized guest celebration amenities.
- Maintain cleanliness of the Guest Experience Desk and of the Wilderness Outpost.
- Maintain guest confidentiality at all times.
- Must demonstrate a high level of attention to detail at all times.
- Manage timelines and priorities efficiently.
- Foster relationships with third-party vendors to enhance guest stays.
- Champion Paws Up standards and values
Looking for Team Members with
- College degree preferred
- Two years' experience in customer service or hospitality preferred
- Strong knowledge of MS Office, including Teams, Word, Excel, PowerPoint and Outlook
- Previous experience with Maestro Property Management System preferred
- Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
- Has a friendly and professional manner under periods of high demands
- Required to be dependable and available to work on weekends, evenings, and/or holidays as needed based on business demands
- Valid State Driver's License