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3Pl Customer Service Jobs in Ohio (NOW HIRING)

Circle Logistics, Inc

Customer Service Specialist

Toledo, OH · On-site

$15.50 - $20.50/hr

Company Description Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers: * No Fail Service * Personalized Communication * Innovative ...

Click Logistics

Customer Service Representative

Vandalia, OH · On-site

$15 - $20.50/hr

About Company 1 Click Logistics, founded in 2018, is a third-party logistics (3PL) provider ... Job Summary The Customer Service Representative (CSR) is a key member of our team, serving as the ...

Cleveland Kitchen

Customer Operations Manager

Cleveland, OH · On-site

$120K/yr

Track OTIF and logistics scorecards; identify recurring service gaps with the 3PL or carriers and ... Customer & Order Operations * Order Management: Manage our Customer Operations Coordinator and ...

McKesson

Customer Service Representative

Mason, OH · Remote

$17 - $18/hr

The Customer Care Representative serves as a frontline customer experience professional supporting McKesson's 3PL business. This role is responsible for providing exceptional service through inbound ...

McKesson

Customer Service Representative

Mason, OH · Remote

$17 - $18/hr

The Customer Care Representative serves as a frontline customer experience professional supporting McKesson's 3PL business. This role is responsible for providing exceptional service through inbound ...

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All Jobs3Pl Customer Service Jobs3Pl Customer Service Jobs in Ohio

3Pl Customer Service information

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How much do 3pl customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for 3pl customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a 3PL customer service representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL customer service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

What are popular job titles related to 3Pl Customer Service jobs in Ohio?

For 3Pl Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching 3Pl Customer Service jobs in Ohio look for?

The top searched job categories for 3Pl Customer Service jobs in Ohio are:

What cities in Ohio are hiring for 3Pl Customer Service jobs?

Cities in Ohio with the most 3Pl Customer Service job openings:

3Pl Customer Service jobs near you

Customer Service Specialist

Toledo, OH • On-site

Circle Logistics, Inc
Trucking • 51 - 200 employees

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Good employer

Learn new skills

Learn more about Circle Logistics, Incexternal

$15.50 - $20.50/hr

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This job post has expired today. Applications are no longer accepted.

Job description

Company Description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

  • No Fail Service
  • Personalized Communication
  • Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.



Job Description


This is a Mid-Shift role working onsite Monday - Friday, 2pm - 10:30pm.


Key Responsibilities

Freight Operations & Execution

  • Support the coordination and execution of shipments from pickup through delivery
  • Monitor load progress and communicate updates, delays, or issues as needed
  • Assist in resolving service issues quickly and professionally

Systems & Process Management

  • Enter and update load details in internal systems (including Transport Pro)
  • Maintain accuracy across customer portals and tracking tools
  • Ensure all shipment documentation is complete and organized

Communication & Collaboration

  • Communicate with carriers, drivers, and internal teams to ensure smooth execution
  • Partner with Carrier Sales and Account Management to support customer needs
  • Provide timely, clear updates to all stakeholders

Carrier Sales Exposure & Development

  • Learn how to bid on spot freight and understand market pricing
  • Assist in sourcing and vetting carriers to cover loads
  • Gain exposure to rate negotiation and carrier relationship management
  • Develop knowledge of freight lanes, capacity, and market trends


Qualifications

  • High school diploma or equivalent required; associate’s degree preferred
  • Strong attention to detail and organizational skills
  • Ability to multitask in a fast-paced environment
  • Excellent written and verbal communication skills
  • Proficiency in Google Suite and
  • Strong work ethic, dependability, and team-oriented mindset


Additional Information

This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.

What Circle Logistics employees say

Hours and flexibility

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