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3Pl Customer Service Representative Jobs (NOW HIRING)

Alcon 3PL, Inc.

CSR

El Cajon, CA · On-site

$16.75 - $22.75/hr

We are seeking a friendly, organized, and solution-oriented Customer Service Representative to join our growing team at. As the first point of contact for our clients, you will play a vital role in ...

McKesson

Customer Service Representative

La Vergne, TN · On-site

$17 - $18/hr

The Aesthetics Customer Care Representative serves as a frontline customer experience professional supporting McKesson's 3PL business. This role is responsible for providing exceptional service ...

McKesson

Customer Service Representative

La Vergne, TN · On-site

$17 - $18/hr

The Aesthetics Customer Care Representative serves as a frontline customer experience professional supporting McKesson's 3PL business. This role is responsible for providing exceptional service ...

Circle Logistics

Customer Service Representative

Orlando, FL · On-site

$15 - $20.25/hr

Company Description Circle Logistics is a third-party logistics (3PL) firm focused on delivering ... We are seeking a detail-oriented and customer-focused Driver Services Representative to join our ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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3Pl Customer Service Representative information

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How much do 3pl customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for 3pl customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 3PL customer service representative?

3PL Customer Service Representatives are professionals who manage customer inquiries and resolve issues related to logistics, shipping, and order fulfillment on behalf of third-party logistics (3PL) companies. They serve as a liaison between clients, warehouses, carriers, and internal teams to ensure smooth and timely delivery of goods. Their responsibilities typically include tracking shipments, handling complaints, processing orders, and providing updates to customers. Effective communication and problem-solving skills are essential for this role. They play a vital part in maintaining customer satisfaction and supporting the overall supply chain process.

How does a 3PL customer service representative typically collaborate with warehouse and transportation teams to resolve client issues?

A 3PL Customer Service Representative works closely with both warehouse and transportation teams to ensure client inquiries, orders, and shipment concerns are handled efficiently. This often involves tracking inventory status, coordinating shipment schedules, and updating clients on delivery timelines. Representatives serve as a liaison, relaying client feedback or urgent requests, and working with internal teams to troubleshoot problems such as delays, order discrepancies, or damaged goods. Strong communication and problem-solving skills are essential, as the role frequently requires quick resolution of issues to maintain client satisfaction.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative, and why are they important?

To thrive as a 3PL Customer Service Representative, you need strong communication skills, knowledge of logistics processes, and a high school diploma or relevant experience in supply chain or customer service. Familiarity with transportation management systems (TMS), warehouse management systems (WMS), and CRM software is typically required. Problem-solving abilities, attention to detail, and the ability to manage multiple priorities under pressure are crucial soft skills. These competencies ensure accurate order processing, efficient issue resolution, and a positive client experience in a fast-paced logistics environment.

What is the difference between 3Pl Customer Service Representative vs Freight Coordinator?

Aspect3Pl Customer Service RepresentativeFreight Coordinator
Required CredentialsHigh school diploma, customer service experience, logistics knowledgeHigh school diploma, logistics or transportation experience, communication skills
Work EnvironmentOffice setting, call centers, logistics companiesOffice environment, shipping and freight companies
Employer & Industry UsageThird-party logistics providers, freight carriersShipping companies, freight forwarding firms
Common Search & Comparison IntentCustomer service roles in logisticsCoordination of freight shipments

The main difference is that a 3Pl Customer Service Representative focuses on assisting clients with logistics and shipment inquiries, while a Freight Coordinator manages the scheduling and coordination of freight shipments. Both roles require logistics knowledge and customer interaction but differ in their specific responsibilities within the supply chain process.

What states have the most 3Pl Customer Service Representative jobs?

States with the most job openings for 3Pl Customer Service Representative jobs include:

What are popular job titles related to 3Pl Customer Service Representative jobs?

For 3Pl Customer Service Representative jobs, the most frequently searched job titles are:

3Pl Customer Service Representative jobs near you

CSR

El Cajon, CA • On-site

Alcon 3PL, Inc.
See more jobs at Alcon 3PL, Inc.external

$16.75 - $22.75/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Position Description
Job Summary:
We are seeking a friendly, organized, and solution-oriented Customer Service Representative to join our growing team at. As the first point of contact for our clients, you will play a vital role in creating a positive customer experience by handling inquiries, scheduling moves, resolving issues, and supporting our operations team to ensure smooth service delivery.
Key Responsibilities:
  • Answer incoming phone calls, emails, and chats in a professional and timely manner
  • Provide accurate information about our services, pricing, and moving process
  • Schedule, confirm, and follow up on customer appointments
  • Input and update customer information in CRM or dispatching system
  • Resolve customer concerns or escalate complex issues to management when needed
  • Coordinate with dispatchers and moving crews to ensure jobs are on track
  • Handle post-move follow-ups, including surveys, feedback, and claims
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Assist with invoicing, payments, and general administrative support as needed
Qualifications:
  • High school diploma or equivalent (Associate's or Bachelor's degree a plus)
  • Prior customer service experience, preferably in logistics, moving, or home services
  • Strong communication and active listening skills
  • Excellent problem-solving abilities and a calm, patient demeanor
  • Computer proficiency; experience with CRM systems is a plus
  • Ability to multitask and stay organized in a fast-paced environment
  • Bilingual (Spanish/English) is a plus
Why Join Us?
  • Friendly and supportive team environment
  • Opportunities for growth and advancement
  • Make a difference in people's lives during important transitions
  • Competitive pay and benefits

Apply today and help us deliver a stress-free moving experience to our valued customers!
Type: Part-time

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