ZipRecruiter

Log In

1

3Pl Customer Service Representative Jobs (NOW HIRING)

Kane is able

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

Click Logistics

Customer Service Representative

Vandalia, OH · On-site

$15 - $20.50/hr

About Company 1 Click Logistics, founded in 2018, is a third-party logistics (3PL) provider ... Job Summary The Customer Service Representative (CSR) is a key member of our team, serving as the ...

JB Harris Group

Customer Service Representative

Newnan, GA · On-site

$14.50 - $19.75/hr

Customer Service Representative Location: Jackson, GA (30233) JB Harris Logistics LLC is a trusted provider of comprehensive logistics solutions, including third-party logistics (3PL), freight ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative Jobs3pl Customer Service Representative Jobs

3Pl Customer Service Representative information

See salary details

$9

$18

$26

How much do 3pl customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for 3pl customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 3PL customer service representative?

3PL Customer Service Representatives are professionals who manage customer inquiries and resolve issues related to logistics, shipping, and order fulfillment on behalf of third-party logistics (3PL) companies. They serve as a liaison between clients, warehouses, carriers, and internal teams to ensure smooth and timely delivery of goods. Their responsibilities typically include tracking shipments, handling complaints, processing orders, and providing updates to customers. Effective communication and problem-solving skills are essential for this role. They play a vital part in maintaining customer satisfaction and supporting the overall supply chain process.

How does a 3PL customer service representative typically collaborate with warehouse and transportation teams to resolve client issues?

A 3PL Customer Service Representative works closely with both warehouse and transportation teams to ensure client inquiries, orders, and shipment concerns are handled efficiently. This often involves tracking inventory status, coordinating shipment schedules, and updating clients on delivery timelines. Representatives serve as a liaison, relaying client feedback or urgent requests, and working with internal teams to troubleshoot problems such as delays, order discrepancies, or damaged goods. Strong communication and problem-solving skills are essential, as the role frequently requires quick resolution of issues to maintain client satisfaction.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative, and why are they important?

To thrive as a 3PL Customer Service Representative, you need strong communication skills, knowledge of logistics processes, and a high school diploma or relevant experience in supply chain or customer service. Familiarity with transportation management systems (TMS), warehouse management systems (WMS), and CRM software is typically required. Problem-solving abilities, attention to detail, and the ability to manage multiple priorities under pressure are crucial soft skills. These competencies ensure accurate order processing, efficient issue resolution, and a positive client experience in a fast-paced logistics environment.

What is the difference between 3Pl Customer Service Representative vs Freight Coordinator?

Aspect3Pl Customer Service RepresentativeFreight Coordinator
Required CredentialsHigh school diploma, customer service experience, logistics knowledgeHigh school diploma, logistics or transportation experience, communication skills
Work EnvironmentOffice setting, call centers, logistics companiesOffice environment, shipping and freight companies
Employer & Industry UsageThird-party logistics providers, freight carriersShipping companies, freight forwarding firms
Common Search & Comparison IntentCustomer service roles in logisticsCoordination of freight shipments

The main difference is that a 3Pl Customer Service Representative focuses on assisting clients with logistics and shipment inquiries, while a Freight Coordinator manages the scheduling and coordination of freight shipments. Both roles require logistics knowledge and customer interaction but differ in their specific responsibilities within the supply chain process.

What states have the most 3Pl Customer Service Representative jobs?

States with the most job openings for 3Pl Customer Service Representative jobs include:

What are popular job titles related to 3Pl Customer Service Representative jobs?

For 3Pl Customer Service Representative jobs, the most frequently searched job titles are:

3Pl Customer Service Representative jobs near you

Logistics Customer Service Representative

Ontario, CA • On-site

CTK USA INC
1 - 10 employees
Learn more about CTK USA INCexternal

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Job Summary


CTK USA, Inc. is seeking a Logistics & Merchant Success Representative to oversee end-to-end client orders, inbound shipments, and warehouse operations within a fast-paced 3PL environment. This role serves as the primary point of contact for clients, ensuring exceptional account management through proactive communication, orders tracking, issue resolution, and relationship building.


Key responsibilities include coordinating order fulfillment, monitoring shipment milestones, maintaining accurate system updates, arranging transportation logistics, collaborating with warehouse and operations teams, and resolving discrepancies. The position also involves developing standard operating procedures (SOPs), onboarding new customers, processing orders through warehouse management systems (WMS), managing high-volume communications, and delivering outstanding customer service to support long-term client satisfaction and retention.


The ideal candidate has at least 3 years of 3PL and WMS experience, a strong logistics background, customer service or account management experience, excellent organizational and communication skills, and the ability to manage multiple priorities in a collaborative environment. Fluent English is required. Korean language proficiency is a plus but not required.

Experience:

  • Manage the end-to-end coordination of CTK USA, Inc., client orders, and inbound shipments overseeing the entire process until completion.
  • Maintain effective and clear communications with original teams, and customers, providing them with detailed information, and updates.
  • Implement meticulous monitoring of orders and inbound shipments, ensuring customers are consistently informed about the progress from beginning to end.
  • Ensure accurate and timely milestone updates in our systems to facilitate timely file closure and invoicing without delays.
  • Coordinate confirmations, arrange trucker pickups, and manage container gate-ins, all while adhering to set deadlines.
  • Cultivate and nurture strong customer relationships, offering a top-notch customer service experience that aligns with our commitment to excellence.
  • Collaborate closely with customers and operations to deliver innovative solutions and a superior level of customer service.
  • Formulate and uphold standard operating procedures (SOPs) and training of systems for new customers.
  • Fulfill any additional duties or responsibilities as assigned to contribute to the overall success of the team and organization.
  • Manage a high volume of inbound/outbound, emails, messaging apps, and phone calls.
  • Assist daily and communicate with warehouse operations as needed to include data entry, prepare labels, order processing systemically, trouble shooting.
  • Collaborate with team members and superiors to ensure seamless workflow and timely completion of tasks.

Document any discrepancies and communicate findings to the relevant parties for resolution.

Join us as we strive to enhance our customer experience through dedicated leadership and innovative strategies!

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • Do you know what a 3PL Company is?
  • Do you have B2B – B2C experience?

Do you have Logistics background/experience?

Experience:

  • 3PL: 3 years (Required)
  • Warehouse management system: 3 years (Required)

Work Location: In person