Customer Support Specialistย
Location:ย Tulsa, Oklahomaย
Aboutย Vehlo:ย
We startedย Vehloย in 2019 with a simple goal: to be the industryโs favorite provider of repair shop technology.ย
Across every part of the auto repair industry,ย Vehloย is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. Weโre out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable โjust ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. Atย Vehlo, our only purpose is your success, and together,ย weโreย reaching your goals faster than ever.ย
Being a Veep comes with more than a comprehensive benefits packageโour biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.ย
About the Role:ย
Our Customer Support team serves as the frontline support group for our growing payments portfolio and plays a key role in deliveringย an excellentย customer experience. This position provides direct support to business owners through phone calls, email, chat, text messaging, through our ticketing platform whileย assistingย with account maintenance, reconciliation questions, funding research, product support, and general account inquiries.ย
This role also partners closely with internal teams such as Technical Support, Risk, Product, and Sales to ensure merchants receiveย timelyย andย accurateย resolutions. Customer Support Specialists helpย identifyย issues that may require escalation while continuing to advocate for the customer throughout the process.ย
This is a fast-paced, customer-facing role ideal for someone who enjoys helping people, solving problems, multitasking, and learning more about the fintech and payments industryย while gaining office experience.ย ย
Whatย Youโllย Do:ย
Provide frontline customer support through phone, email, chat, text messaging, through our ticketing systemย ย
Handle account maintenance requests, reconciliation questions, funding research, andย general supportย inquiriesย ย
Assistย merchants with payment-related questions, product adds, equipment requests, and account updatesย ย
This roleย providesย the opportunity toย learn aboutย the payments and fintech industry while working on a highly supportive team that values collaboration, growth, and customer experience.ย
Travel Requirement:ย Less than 5%ย
Duties, responsibilities, and activities may change at any time with or without notice,ย in accordance withย applicable laws.ย
What You Bring:ย
Eligible employees may receive:ย
Compensation is based on experience, knowledge, and skills andย representsย a good faith estimateย in accordance withย applicable laws.ย
Work Environment & Physical Requirements:ย
This role may be performed in a remote, hybrid, or office-based environment depending on business needs.ย
Additional Information:ย
Hybrid Roles:ย
Note:ย This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may beย required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.ย
Vehloย is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.ย
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.ย Vehloย makes hiring decisions based solely on qualifications, merit, and business needs at the time.ย