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311 Operator Jobs in Washington (NOW HIRING)

UGE Operator

Manassas Park, VA · On-site

$16.50 - $21.75/hr

Job Summary The UGE Operator is responsible for operating the machines required to install the underground conduit, cables, transformers, pull boxes, transformer pads, and switchgear colors for ...

UGE Operator

Manassas Park, VA · On-site

$16.50 - $21.75/hr

Job Summary The UGE Operator is responsible for operating the machines required to install the underground conduit, cables, transformers, pull boxes, transformer pads, and switchgear colors for ...

UGE Operator

Manassas Park, VA · On-site

$16.50 - $21.75/hr

Job Summary The UGE Operator is responsible for operating the machines required to install the underground conduit, cables, transformers, pull boxes, transformer pads, and switchgear colors for ...

Forklift Operator

Jessup, MD · On-site

$17 - $19/hr

The Forklift Operator is responsible for operating industrial forklifts to load, unload, move, and stack materials in a warehouse, distribution center, or manufacturing environment. Key ...

Forklift Operator

Jessup, MD · On-site

$17 - $19/hr

The Forklift Operator is responsible for operating industrial forklifts to load, unload, move, and stack materials in a warehouse, distribution center, or manufacturing environment. Key ...

Forklift Operator

Jessup, MD · On-site

$17 - $19/hr

The Forklift Operator is responsible for operating industrial forklifts to load, unload, move, and stack materials in a warehouse, distribution center, or manufacturing environment. Key ...

Forklift Operator

Jessup, MD · On-site

$17 - $19/hr

The Forklift Operator is responsible for operating industrial forklifts to load, unload, move, and stack materials in a warehouse, distribution center, or manufacturing environment. Key ...

Forklift Operator

Jessup, MD · On-site

$17 - $19/hr

The Forklift Operator is responsible for operating industrial forklifts to load, unload, move, and stack materials in a warehouse, distribution center, or manufacturing environment. Key ...

Equipment Operator

Manassas, VA · On-site

$19 - $26/hr

American Recycling is looking for a safety conscious Heavy Equipment Operator to join the team at our sorting center in Manassas, VA . Our priority is to make sure we hire safe equipment operators ...

The Bartley Corporation has an immediate opening for an experienced backhoe operator and/or excavation operator (heavy equipment). Selected candidate will work within Bartley's residential excavation ...

Equipment Operator

Silver Spring, MD · On-site

$19.75 - $27/hr

The Bartley Corporation has an immediate opening for an experienced backhoe operator and/or excavation operator (heavy equipment). Selected candidate will work within Bartley's residential excavation ...

Equipment Operator

Lansdowne, MD · On-site

$17.75 - $24.25/hr

Equipment Operator | Req ID: 17804 | HR Contact: Shaunta MACKELL| Location: Chase MD ABOUT THE ROLE Amrize, a leading supplier of quality, construction building materials in the United States, Has ...

C. The Operator should be able to work both the day and night shifts on rotation. We offer competitive compensation and an extraordinary benefits package including health, dental, and vision ...

Showing results 41-60

311 Operator information

See Washington salary details

$12

$22

$33

How much do 311 operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for 311 operator in Washington is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.05 per hour, depending on experience, location, and employer.

What is a 311 operator?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

What does a 311 operator do?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.

What skills and qualifications are needed to be a 311 operator?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

Is working for a 311 operator a good job?

A 311 operator is responsible for handling public service inquiries and requests, often working in a call center environment with standard office hours. The job typically requires good communication skills, patience, and familiarity with computer systems. It can offer stable employment and benefits, but may involve high call volumes and stressful situations depending on the city or organization.

What are the most commonly searched types of 311 Operator jobs in Washington?

The most popular types of 311 Operator jobs in Washington are:

What cities in Washington are hiring for 311 Operator jobs?

Cities in Washington with the most 311 Operator job openings:

Infographic showing various 311 Operator job openings in Washington as of August 2026, with employment types broken down into 45% Full Time, 52% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $47,272 per year, or $22.7 per hour.

UGE Operator

MasTec Inc

Manassas Park, VA • On-site

$16.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago


MasTec rating

7.4

Company rating: 7.4 out of 10

Based on 156 frontline employees who took The Breakroom Quiz

34th of 80 rated construction


Job description

Overview

Company Summary

MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil infrastructure projects. Backed by the strength of decades of experience, unrivaled industry skills, and a deep commitment to core values, MUS delivers safe, innovative, and environmentally responsible services that provide extraordinary value to clients.

MasTec Utility Services is a purpose-driven company. Our core values guide our strategy, performance, and culture. We believe in maintaining an environment where team members can make an impact, grow, and thrive. A place where they find meaning and purpose in doing the important work of ensuring communities have the vital energy, light, and communications to prosper. Our culture is inclusive and welcoming. Our teams are empowered with abundant training, tools, and opportunities to follow their curiosity and ambitions. Everyone has an equal chance to advance. Everyone is supported, respected, and challenged to be their best. We’re always looking for talented and dedicated people to join us and love where they work.

MasTec Utility Services is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company ranked by Energy News-Record as one of the leading contractors in the country. MUS is part of the MasTec Power Delivery segment. We are certified as a minority-controlled company by the National Minority Suppliers Development Council (NMSDC). Our rich diversity of people and ideas makes us a stronger, more innovative organization.

Job Summary

The UGE Operator is responsible for operating the machines required to install the underground conduit, cables, transformers, pull boxes, transformer pads, and switchgear colors for customers. This position supports the Line team and works with personnel within the department.


Responsibilities
  • Operate jobsite equipment safely, such mobile cranes, bulldozers, angle dozers, front end loaders, backhoes, excavators, track hoe, trenchers, digger-derricks, or other construction equipment.
  • Perform service, safety checks, and minor repairs on machines, check oil and fluids.
  • Inspect work area to ensure it has been staked/located prior to digging.
  • Work with maintenance crew or assist as laborer when not operating equipment.
  • Dig around all live utilities, both underground and overhead.
  • Train, guide, or oversee work of lower graded operators and laborers when needed.
  • Comply with proper safety standards/procedures and work practices according to MasTec or the customer, whichever standard is higher.
  • Load trucks in a safe and accident-free manner.
  • Work to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality seamless customer service with quality timeliness.
  • Perform other duties as required and/or assigned.

Qualifications

Minimum

  • High school diploma, or equivalent.
  • 1 year of relevant experience.
  • Valid driver's license.

Preferred

  • 2 or more years of experience.
  • OSHA 10 Certification.
  • CDL Class A driver's license.

Physical Demands and Work Environment 

This job operates in a field environment. This role routinely requires extended periods of bending, squatting, climbing, kneeling, pushing, pulling, lifting, lifting in awkward positions, standing, and twisting. Also, working in inclement weather conditions, such as extreme heat, extreme cold, rain, ice, snow, and wind.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is physically active, with lifting required. Must be able to bend and lift and carry up to 50 pounds. Clarity of vision at 20 feet or more or 20 inches or less, with the ability to judge distance and space relationships. Precise hand-eye coordination. Ability to identify and distinguish colors. 

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.  

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE). 

Equal Employment Opportunity: 

The Company’s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.  

Qualifications:

Minimum

  • High school diploma, or equivalent.
  • 1 year of relevant experience.
  • Valid driver's license.

Preferred

  • 2 or more years of experience.
  • OSHA 10 Certification.
  • CDL Class A driver's license.

Physical Demands and Work Environment 

This job operates in a field environment. This role routinely requires extended periods of bending, squatting, climbing, kneeling, pushing, pulling, lifting, lifting in awkward positions, standing, and twisting. Also, working in inclement weather conditions, such as extreme heat, extreme cold, rain, ice, snow, and wind.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is physically active, with lifting required. Must be able to bend and lift and carry up to 50 pounds. Clarity of vision at 20 feet or more or 20 inches or less, with the ability to judge distance and space relationships. Precise hand-eye coordination. Ability to identify and distinguish colors. 

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.  

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE). 

Equal Employment Opportunity: 

The Company’s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.  

Education:UNAVAILABLEEmployment Type: FULL_TIME

What MasTec employees say

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