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311 Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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311 Customer Service Representative information

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$9

$18

$26

How much do 311 customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for 311 customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 311 customer service representative?

311 Customer Service Representatives are professionals who handle non-emergency calls and requests from the public, typically for city or municipal services. They help residents access information, submit service requests, and report issues such as potholes, noise complaints, or sanitation problems. These representatives play a key role in connecting citizens with local government departments, ensuring that community concerns are addressed efficiently. Their work helps improve public satisfaction and the overall quality of city services.

What are the key skills and qualifications needed to thrive as a 311 customer service representative?

To thrive as a 311 Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and municipal databases is typically required. Patience, empathy, and active listening help you effectively address diverse resident concerns and maintain positive interactions. These skills ensure accurate information delivery, efficient issue resolution, and high-quality public service for the community.

What are some typical challenges faced by 311 customer service representatives, and how can they be managed?

311 Customer Service Representatives often handle a high volume of inquiries from residents about a wide range of city services, from sanitation to public safety. A common challenge is managing difficult or frustrated callers while maintaining professionalism and empathy. Balancing accuracy and efficiency under pressure is also key, as representatives must quickly route requests and provide reliable information. Developing strong communication skills, remaining patient, and leveraging support from supervisors and teammates can help manage these challenges effectively.

What is the difference between 311 Customer Service Representative vs Call Center Agent?

Aspect311 Customer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentGovernment offices, public service settingsCall centers, corporate or outsourced environments
Employer & IndustryMunicipal government, public sectorPrivate companies, various industries
Common Search & ComparisonCustomer service roles in governmentCustomer service roles in private sector

Both roles involve assisting customers and require similar skills, but 311 Customer Service Representatives work specifically within government agencies handling public inquiries, while Call Center Agents typically serve private companies across various industries. The key difference lies in the work environment and employer type.

What cities are hiring for 311 Customer Service Representative jobs?

Cities with the most 311 Customer Service Representative job openings:

What states have the most 311 Customer Service Representative jobs?

States with the most job openings for 311 Customer Service Representative jobs include:

What are popular job titles related to 311 Customer Service Representative jobs?

For 311 Customer Service Representative jobs, the most frequently searched job titles are:

311 Customer Service Representative jobs near you
Infographic showing various 311 Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative / CSR

Greenfield, IN • On-site

Summers Plumbing Heating & Cooling - Greenfield
See more jobs at Summers Plumbing Heating & Cooling - Greenfieldexternal

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Key responsibilities

  • Answer incoming client phone calls and make outbound calls to clients.

  • Complete various tasks as assigned to ensure client satisfaction and smooth operations.

  • Provide excellent customer service by ensuring clients are well-informed and their needs are addressed.

Job description

Summers Plumbing Heating & Cooling out of Greenfield, IN is recruiting a full-time experienced Customer Service Representative / CSR who can easily provide an out-of-this-world customer service experience in a fast-paced environment. Do you have exceptional communication skills? Can you do whatever it takes to make our customers happy? If yes, keep reading!This position must be available to work shifts from 7 am - 5 pm. Pay for the position starts at $17/hour and up depending on experience. You will enjoy stellar benefits that include health insurance, vision, dental, life insurance, and a company-matched 401(k) plan! We also have fun trips, monthly company-sponsored activities, and a great team atmosphere! If this is the opportunity for you, apply now!ABOUT SUMMERS OF GREENFIELDOur knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!Our team members are a vital part of a growing company, and they have true leaderswho appreciate their team members, which allows our company to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / CSRYou arrive each day ready to ensure that our clients are heard and receive the best customer service possible, as a Customer Service Representative / CSR. You love that you spend most of your day in an office environment on the phone or computer. The first duty you have is to answer incoming client phone calls by the third ring and as well as make outbound calls. Besides providing customer service, you complete various other tasks as assigned. At the end of the day, you feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!QUALIFICATIONSBasic computer skillsFamiliarity with Microsoft Office Excel and Word (a plus!)Strong verbal communication skillsAre you a talented multitasker who can sound professional yet helpful on the phone? Are you detail-oriented, outgoing, organized, and friendly? Are you a self-motivated and adaptable individual who can work independently? If so, you're the Customer Service Representative / CSR that we've been searching for!ARE YOU READY TO JOIN OUR TEAM?Are you a team player who is looking for a solid team to join? If yes, complete our initial 3-minute, mobile-friendly application so that we can review your information. We can't wait to meet you!Location: 46140